Oceans Alive Reviews

Name: Oceans Alive
Address: CROWDZAP LIMITED, Suite 2, Richmond House, Heath Rd, Hale, Manchester
Rating: 4.74

4.7 Rating 4,365 Reviews

95 %

of reviewers recommend Oceans Alive

4.7

Based on 4,365 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Oceans Alive:

Natural Health Products - with a preference for organic, GMO Free, non synthetic...yet maximum effect

Visit Website

Email:

care@oceansalive.co.uk

Location:

CROWDZAP LIMITED,
Suite 2, Richmond House, Heath Rd,
Hale
Manchester
WA14 2XP

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Oceans Alive 5 star review on 3rd February 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Have not received delivery after ordering same product from Amazon and had to be cancelled aswell”

Helpful Report

Posted 3 years ago

Hi Rosie As you are in another country, it takes more than 7 days from shipping to arrive in your location, if customs decide to let it in, which we have no control over. Thank you for your patience.

Posted 3 years ago

“I was disappointed with customer service department of Oceans Alive as I had returned a large bottle of liposomal vitamin C, at my own expense, because the inner seal of the bottle was open and they would not refund me. I thought it was standard policy with supplements that if the inner seal is not intact or is broken, that you should return the bottle to the company. Oceans Alive responded by saying that their manufacturing process sometimes works this way and doesn't seal the bottle properly. In all the years I've been buying supplements I have never come across this problem and suggested that they need to improve their manufacturing process. What good is a seal that is unsealed when the customer receives the bottle and the company is ok with this error in their manufacturing process? How am I supposed to know the bottle hasn;t been tampered with? I told them that I would shop with a supplement company that had higher hygiene standards as I was not impressed with their attitude towards their product. Still have not been refunded. Very disappointed.”

Helpful Report

Posted 3 years ago

Hi, I am very sorry for your experience. However, i must point out that some items have an easy break seal. This means, that on this item, when you twist the cap, the seal is likely to become loosened or break off to allow for easy access. This is completely normal. Once the outer seal is removed, and the cap then twisted off, the 2nd inner seal will also then break. I hope that meakes sense as to why we were unable to refund the item as it was not in a condition fit for re-use for safety reasons. I hope you understand. As a goodwill gesture, we have applied 500 reward points to your account.

Posted 3 years ago

“Package says it was delivered but never arrived. Waste of $200.”

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Posted 3 years ago

“Please do not advertise next day delivery and charge extra for it when you can’t do it. If there was a time limit in the day you should make it clear at the point of ordering.”

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Posted 3 years ago

Hi GAELLE DEGRANGE-THOMPSON On the delivery information page, it clearly states cut off time is 3:30pm, but you placed your order at 5.01pm. As you will appreciate, Royal Mail have a collection time of around 4pm, so any orders taken after this will need to be picked up the following day. Thank you

Posted 3 years ago

“I had paid a stuff the 30 june and I didnt recieve anything or message”

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Posted 3 years ago

“Our package has still not arrived after 3 months”

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Posted 3 years ago

“-Website not friendly to order -Prices are high, especially for Dr. Mercola’s products. -Discount policy is confusing Jp”

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Posted 3 years ago

Javid, Thanks for the review. I notice that you have placed multiple orders with us, despite our perceived high prices. These are not your cheap grade items, we agree, and the cost is inherently a little more. However, your return custom seems to suggests that we are best priced for these products and we look forward to serving you again in future. Ian

Posted 3 years ago

“My items arrived damaged I emailed customer service explaining the situation only to be told to take photos, which I did then more photos, then to be told it would take 35 days then they refunded me only some of the damaged goods. I was absolutely disgusted. I will never use this company again.”

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Posted 3 years ago

“Unfortunately the customer service is not very efficient. My order got lost and I m still trying to get an answer and hopefully a refund”

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Posted 3 years ago

“A rendeléssel minden rendben volt, de a terméket a mai napig nem kaptam kézhez!”

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Posted 4 years ago

“I don't receive my purchase. I'm in France”

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Posted 4 years ago

“Poco affidabile . Non usando un corriere ma le poste ho dovuto pagare la dogana per sdoganare il pacchetto.”

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Posted 4 years ago

“SONO PROFONDAMENTE DELUSO PERCHE' HO FATTO UN'ORDINE IL 18 FEBBRAIO 2021 E AD OGGI 25 FEBBRAIO NON HO RICEVUTO ALCUNA INFORMAZIONE .”

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Posted 4 years ago

“did not received my product not informed about when i will get it if it will arrive not possible to follow the shipment”

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Posted 4 years ago

“Jag har gjort 4 beställningar och inget paket har kommit fram.”

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Posted 4 years ago

“Je n’ai toujours pas reçu mon colis😢 Aucune nouvelle depuis une semaine :( Voulez vous bien régler ce problème ? Merci d’avance”

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Posted 4 years ago

“I am not receiving my purchasse and no new from his site”

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Posted 4 years ago

“I didn’t receive the items I’ve ordered yet!”

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Posted 4 years ago

“je n'ai toujours pas reçu mon colis et la somme a été débitée cdt”

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Posted 4 years ago

“After 10 days from the order i didn’t receive anything.”

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Posted 4 years ago

Oceans Alive is rated 4.7 based on 4,365 reviews