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Oh Polly Reviews

3.6 Rating 906 Reviews

66 %

of reviewers recommend Oh Polly

Company Reviews

3.6

Based on 906 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 60%
Accurate And Undamaged Orders	Greater than 85%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	2 - 3 Hours
Customer Service	3.8 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Email:

hello@ohpolly.com

Location:

Unit 3, Power Station, Thermal Road, Bromborough, CH62 4YD
Bromborough
CH62 4YD

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Oh Polly 1 star review on 30th January 2024

Oh Polly 1 star review on 9th February 2023

Oh Polly 1 star review on 9th February 2023

Oh Polly 1 star review on 23rd August 2022

Oh Polly 1 star review on 23rd August 2022

Oh Polly 2 star review on 24th July 2022

Oh Polly 2 star review on 24th July 2022

13

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Oh polly are absolutely fab! The clothes are beautiful and quality far exceeds expectations everytime. The thing i love most about oh polly is the customer service, big or small they always resolve it and its always in a timely manner. I recently had a parcel go missing unfortunately my neighbours took the delivery and never gave it back, Oh polly Kindly sent a full replacement! As you can see by the photo im absolutely obsessed with this brand i make numerous orders every week and will continue ordering in future! Thankyou oh polly!”

Oh Polly 5 star review on 23rd September 2020

Posted 3 years ago

“Big thanks to Bethanie who answered and actioned my returns query very quickly. Big 5 stars to bethanie x Ps would love if yous done more sales/ promotions. It would probably increase my overall purchases”

Posted 3 years ago

“Great customer service from Bethanie!!!”

Posted 3 years ago

“Thanks so much Lauren and Megan for the customer service! Always keeping me satisfied!”

Posted 3 years ago

“Lauren was so so helpful and informed me on everything i needed!”

Posted 3 years ago

“Lauren and Megan were awesome and quick solving my problem with size change.”

Posted 3 years ago

“Lauren is so amazing ..he helped me out so well .😻”

Posted 3 years ago

“Lauren answered my queries to any questions I had perfectly!”

Posted 3 years ago

“When my tracking details wasn’t working for my parcel (Lauren) got back to me straight away to quickly to help me sort this issue. 💞”

Posted 3 years ago

“Lauren was helpful and quick to reply to my question”

Posted 3 years ago

“Lauren is fantastic (as well as everyone in the OhPolly customer service team); they sort out issues and forward requests quickly and efficiently.”

Posted 3 years ago

“Lauren was so so kind and helpful”

Posted 3 years ago

“Lauren was really helpful as I spoke to her due to my top breaking and she’s going to sent me a replacement straight away, thanks a lot !”

Posted 3 years ago

“Lauren was very helpful in relation to your after sales service as I was very worried about my returns! I love oh polly it’s my favourite online store💛💛”

Posted 3 years ago

“A huge thank you to Lauren & Alexandra! I ordered for next day delivery and needed my order by 1pm. Lauren & Alexandra tracked my order and it arrived by 12.10 in plenty of time. Top class customer service 😊 I would definitely recommend Oh Polly to my friends. Thanks again!”

Oh Polly 5 star review on 19th September 2020

Posted 3 years ago

“Very easy to talk to and was able to help me even with missing info.”

Posted 3 years ago

“Never, ever had a return refused by any company in many years of purchasing for myself, my family and my business. Today my daughter had an item refused for return because of a *mark" which we can't see & it was never worn! The colour was nothing like the website and she and ordered a new one (which is fine). Appalled with this and be aware that returns are not prepaid either. Have some sense - why would she order a different colour & return an used item with a mark??!!!!”

Posted 3 years ago

“Oh Polly have provided extremely efficient and friendly customer service I absolutely love their designs and styles it’s so unique I am their number 1 fan although I’m sure I share this spot with many thanks so much again especially rly Graeme”

Posted 3 years ago

“Graeme solved my refund issue quickly and efficiently. Great customer service 🦋✨”

Posted 3 years ago

“They always help out massively! never had a problem not solved! had issues ordering yesterday due to no failure on their part and lauren and jess were still happy to help out and resolved my problem so quickly!! can’t wait to order again and worlds recommend them to anyone xxx”

Posted 3 years ago

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Oh Polly is rated 3.6 based on 906 reviews