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Oh Polly Reviews

3.7 Rating 900 Reviews

67 %

of reviewers recommend Oh Polly

Company Reviews

3.7

Based on 900 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 60%
Accurate And Undamaged Orders	Greater than 85%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	2 - 3 Hours
Customer Service	3.8 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Email:

hello@ohpolly.com

Location:

Unit 3, Power Station, Thermal Road, Bromborough, CH62 4YD
Bromborough
CH62 4YD

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Oh Polly 1 star review on 9th February 2023

Oh Polly 1 star review on 9th February 2023

Oh Polly 1 star review on 23rd August 2022

Oh Polly 1 star review on 23rd August 2022

Oh Polly 2 star review on 24th July 2022

Oh Polly 2 star review on 24th July 2022

Oh Polly 1 star review on 5th April 2022

12

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“OP792518USmy daughter ordered a dress for her birthday and it has been lost in delivery. tracking information says that the post office received the package. the post office says that there was nothing in that package they don't have anything to deliver to my daughter. and now apparently in order to get refunded for something that you never received you had to buy purchase protection. to me that sounds like a scam pay extra money and we'll guarantee that you actually get the item you ordered? shoddy customer service my daughter spent her hard-earned money as a 19 year old to get a dress to wear for her birthday which is long past and never received the dress. will never order another thing from oh polly again.”

Posted 3 months ago

“Dress didn't look like image. Difficult returns process and they don't do free returns unless you accept store credit. They also charge a restocking fee. You basically get penalised for a return. Will never buy from them again”

Posted 4 months ago

“I ordered 5 items of clothing from Oh Polly, totaling $400. I added express shipping as well. When delivered, I received 3 items from oh Polly, none of which were any of the 5 items i initially ordered. They asked for me to send the mistaken items back , but on the return page, there was no selection to return the items that were sent to me by mistake. All i asked was to still expedite my initial order as i ended up sending back the items that were sent by mistake. They said they could not refund my money although they can see that i sent back the items that were sent by mistake. I asked multiple times that i would rather receive my initial items then a refund. They refused to do so and had the nerve to tell me that i can replace my order even though i have yet to be refunded for my initial order. There is no phone number to make this process easy. It’s all via email that appears to be automated. Since i spent money to expedite my order, i would have thought they would just still send my initial order.”

Posted 4 months ago

“I ordered a black satin dress and instead got a blue XL bathing suit shirt?!? I’m so sad because I have saved up so much money for this dress and worked hard to get the money. I need this dress before the 13th and so utterly defeated. Absolute scam.”

Oh Polly 1 star review on 9th February 2023

Oh Polly 1 star review on 9th February 2023

Posted 9 months ago

“Stright to the point- cheap sh*t. Had to return both items and been left with 1.99 charge for return…”

Posted 11 months ago

“they try to take down their competitors that are small businesses when their proof has little merit. they suck don't shop here as you're supporting evil”

Posted 1 year ago

“So I ordered a dress for an event, not only did it take two weeks to come but it came in torn and damaged. They keep trying to give me partial credits I want my full refund, not only did the inconvenience me but gave me a damaged item.”

Oh Polly 1 star review on 23rd August 2022

Oh Polly 1 star review on 23rd August 2022

Posted 1 year ago

“Second time now I’ve returned items and never actually received a refund or the product back. Theft. Shocking”

Posted 1 year ago

“I ordered my 2 dresses 3 months ago so far I haven't received my order and I don't even know if I'll receive it so I want my money back”

Posted 1 year ago

“I returned my item back in March and got confirmation that they received it. It’s almost been 4 months and still no refund even though I have contacted them about it various times.”

Posted 1 year ago

“REFUND MY MONEY”

Posted 1 year ago

“I have experienced problem after problem with oh polly, I made an order in February which I hadn’t received after two weeks so I had to chase it up where they said they’d send me a replacement. One of the items in my original order had gone out of stock so they said they’d take it off the total but the money had already come out the fortnight before when I made the order so I had to chase up that refund. When this parcel eventually arrived I didn’t like half of it so returned it in March. It is May and I am still waiting to be refunded.”

Posted 1 year ago

“Horrible experience, you will not get your money back. Do not order from here!”

Posted 1 year ago

“Ordered two dresses, it was written the delivery time 6-7 days,after 7 days they did not even shipped it. Wanted to cancel my parcel ,but no one is answering. Feeling fooled.”

Posted 1 year ago

“Only buy from Oh poly if you have money to waste they have no refund policy whatsoever even if the item is faulty. Can’t even say bad customer service they offer no service whatsoever only automated emails. Purchased a set form them the top was faulty took them a week to get back to me asking for photos. They fully acknowledge that the items sent by them was faulty and as soon as I mentioned the word refund I got ignored and never heard back from them.”

Posted 1 year ago

“I still have not received a refund from two dresses returned over 2 months ago. Cannot be trusted. Will not be ordering from again.”

Posted 1 year ago

“Still waiting on my refund through klarna from FEBRUARY. So glad I did pay in three on klarna as they haven’t been refunding customers for a while. The item itself looked nothing like what I had bought. Their returns portal was then broken meaning it took me longer to return. I received credit memo but no money back. I’ve emailed twice and they blame technical issues but reading reviews this has been going on for 6 months plus of them not refunding customers. I’d avoid! Much better shopping with a more trusted retailer. I’m emailing klarna to have them taken off of their site as they shouldn’t be promoting the use of websites like this.”

Posted 1 year ago

“absolute cheap tat you can find this on aliexpress…brought from cheap chinese suppliers and sold on …terrible customer service to boot - don’t waste your $”

Posted 1 year ago

“I ordered a dress from OhPolly back in February and returned it about a week later because it was too big. I have yet to receive my refund. I paid using Klarna and unfortunately, Klarna can't do anything until OhPolly gives the okay. When I reached out to OhPolly for the second (maybe third?) time they claimed that they were having issues processing refunds. It has now been over two months since my purchase was returned :/”

Posted 1 year ago

“Ordered 5 dresses from Oh Polly at the beginning of February, returned them immediately. I have not received any refund (goods costing over £320). I have been in contact via email several times & have just been told there is a technical problem with the refund service. It’s been 10 weeks now. I have never seen such terrible customer service. Do they plan on illegally keeping my £320 and not refunding me?”

Posted 1 year ago

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Oh Polly is rated 3.7 based on 900 reviews