Oh Polly Reviews

Name: Oh Polly
Address: Unit 3, Power Station, Thermal Road, Bromborough, CH62 4YD, Bromborough
Rating: 3.61

3.6 Rating 915 Reviews

66 %

of reviewers recommend Oh Polly

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Metrics

3.6

Based on 915 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 59%
Accurate And Undamaged Orders	Greater than 85%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	2 - 3 Hours
Customer Service	3.7 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Email:

hello@ohpolly.com

Location:

Unit 3, Power Station, Thermal Road, Bromborough, CH62 4YD
Bromborough
CH62 4YD

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Oh Polly 1 star review on 30th January 2024

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I've been waiting for a delivery from OP; by 16:30 according to the emails. Nothing. Having delayed all day I now HAVE to go out. Ho Hum: off to the credit card company tomorrow. This year's failure with OP.”

Helpful Report

Posted 1 month ago

“Delivery was a nightmare!! Additionally, I can't get in touch with customer service. I have ordered from Oh Polly before, and this situation is completely out of line with my previous experiences. I am incredibly upset with the way it was handled, and honestly, this situation has made me not want to purchase from Oh Polly ever again.”

Helpful Report

Posted 2 months ago

“I returned the item and received an email to confirm return had been processed. After a month of no refund they say I had returned a non oh polly item! Bear in mind the email they sent back to me was 4am! This is not true as I sent correct item back. After questioning it I have had no response after 2 days. Shocking service”

Helpful Report

Posted 4 months ago

“Ordered from Ohpolly(US), 20 minutes later I decided to cancel the order but you can only cancel it yourself within the first 15 minutes. I had contacted them and the AI bot tells you to give them 3 hours to respond so I waited, well... No replies after 3 hours so I contacted them again and waited another 3.5 hours and at this point it's 6+ hours... just to cancel an order which could honestly could have prevented such a headache but it is what it is... then later I get an email saying "It's on its way" so I decided to open the dispute and returned the items at the same time, and they finally contacted after the dispute was put in with paypal. They said they would cancel the parcel since it hasn't left the UK, but some how it's still coming? This is happening the same day btw... Anyways its now been two days and I will deny the package for that particular order. I had to print out the tracking number and post it on the door so they will just kick back that specific order that I did not want(aka the one I tried to cancel). Ridiculous tbh that it takes so long to cancel one order...”

Helpful Report

Posted 5 months ago

“BEWARE of this company, they are nothing but pure scammers. I placed an order for a dress on 7/12 and as of 7/30, I have yet to receive it. The tracking information has not been updated at all. I have emailed their customer service team at least 5 times and all I get is the same generic response. It feels like an automated reply that comes 24 hours after I send my email. I was charged for an item that I never received. This is a complete SCAM and completely unacceptable. Do not make any purchases from them unless you want to throw your money away!”

Helpful Report

Posted 9 months ago

“I recently had a very disappointing experience with Oh Polly. I needed to return an item and swap it for store credit, as I have an event coming up and time is of the essence. Unfortunately, Oh Polly's policy requires the item to be returned before they issue any store credit. Despite explaining my situation and the urgency, they were unwilling to help expedite the process or make any accommodations. Their lack of flexibility and customer service has left me frustrated and scrambling to find an alternative solution in time for my event. I expected better from a company like Oh Polly and am very disappointed with their lack of support.”

Helpful Report

Posted 9 months ago

“I didn't just reading the post I dealt with a company like this stop trying to provide what you can not changing your name after taking a certain amount of money people stop buying clothes outside the country u can find something similar here in the USA they do t support us they take and ignore if they don't have a /4 hour customer service line DO T BUY FROM THEM AT ALL , what a feeling when you buy something it's not what it looks like or return issues and you can't call nobody just email with no response after taking your money”

Helpful Report

Posted 10 months ago

“Horrible return and customer service!!! Shein has better return than this company! They gave me store credit gift card and IT DOEA NOT WORK! Sounds like a scam and every attempt to keep your money. Have been emailing for weeks and still have not resolved the issue. They also take forever to reply.”

Helpful Report

Posted 11 months ago

“First time ordering from Oh Polly and it will be my last. My order tracking stopped updating 3 days ago. I used the dumb chatbot to get a message to customer service on 4/8. Received a reply from "Louise" saying my order had cleared customs and would arrive in the next couple of days. I sent two follow up emails to her and received no reply. It's now 4/11. The tracking info still hasn't changed or updated. Still no replies from customer service. Submitted a new ticket through the dumb chatbot. If a company can not bother to have a live chat or a phone number where an issue can be escalated and resolved quickly, then they do not deserve your business. Having a chat bot that does nothing and the whole "we will email you if/when we feel like it" approach is not conducive to a successful business. My order was supposed to be here in 5 to 7 business days and it is now far past that time frame. I am livid. Thankfully, I used my credit card to purchase and can dispute the charge and get my money back, which I will be doing today. I just want my money back at this point. Terrible company with non existent customer service.”

Helpful Report

Posted 1 year ago

“I got a refund but I received a charged me the money I was going to get refunded and then they refunded me that charge”

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Posted 1 year ago

“Bought two dress, both got delivered together both were too small so raised a returned and only one barcode come through so I packaged together and took to local evei shop and then suddenly a partial refund come through they are claiming they only received the cheaper dress and the dearer dress was never returned. I have asked multiple times for them to ask the courier what weight the parcel was (this would of been done at some point on its return back to them) and they are unable to get this information. Disgusting how they can treat people like this. I won’t buy again from them.”

Helpful Report

Posted 1 year ago

Helpful Report

Posted 1 year ago

“If the item goes on sale and jumps back to files price they will refuse to refund your money till you clarify with them. I’m still fighting to get my refund back after filing a claim with them that I dropped and showed proof and they told me to stop contacting them”

Helpful Report

Posted 1 year ago

“This company's return process is a nightmare! STAY AWAY! They make everything so difficult because they are SELFISH and do not care about the customer experience. If ANY item goes on "sale" they are no longer eligible for a refund to your original form of payment. Can you believe that ? They have all the control over that and clearly only do it to create a reason not to give back your funds. I already have to pay for my own shipping label , the return fee, and now you won't refund it at all??”

Helpful Report

Posted 1 year ago

“OP792518USmy daughter ordered a dress for her birthday and it has been lost in delivery. tracking information says that the post office received the package. the post office says that there was nothing in that package they don't have anything to deliver to my daughter. and now apparently in order to get refunded for something that you never received you had to buy purchase protection. to me that sounds like a scam pay extra money and we'll guarantee that you actually get the item you ordered? shoddy customer service my daughter spent her hard-earned money as a 19 year old to get a dress to wear for her birthday which is long past and never received the dress. will never order another thing from oh polly again.”

Helpful Report

Posted 1 year ago

“Dress didn't look like image. Difficult returns process and they don't do free returns unless you accept store credit. They also charge a restocking fee. You basically get penalised for a return. Will never buy from them again”

Helpful Report

Posted 1 year ago

“I ordered 5 items of clothing from Oh Polly, totaling $400. I added express shipping as well. When delivered, I received 3 items from oh Polly, none of which were any of the 5 items i initially ordered. They asked for me to send the mistaken items back , but on the return page, there was no selection to return the items that were sent to me by mistake. All i asked was to still expedite my initial order as i ended up sending back the items that were sent by mistake. They said they could not refund my money although they can see that i sent back the items that were sent by mistake. I asked multiple times that i would rather receive my initial items then a refund. They refused to do so and had the nerve to tell me that i can replace my order even though i have yet to be refunded for my initial order. There is no phone number to make this process easy. It’s all via email that appears to be automated. Since i spent money to expedite my order, i would have thought they would just still send my initial order.”

Helpful Report

Posted 1 year ago

“I ordered a black satin dress and instead got a blue XL bathing suit shirt?!? I’m so sad because I have saved up so much money for this dress and worked hard to get the money. I need this dress before the 13th and so utterly defeated. Absolute scam.”

Helpful Report

Posted 2 years ago

“Stright to the point- cheap sh*t. Had to return both items and been left with 1.99 charge for return…”

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Posted 2 years ago

“they try to take down their competitors that are small businesses when their proof has little merit. they suck don't shop here as you're supporting evil”

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Posted 2 years ago

Oh Polly is rated 3.6 based on 915 reviews