Oh Polly Reviews

Name: Oh Polly
Address: Unit 3, Power Station, Thermal Road, Bromborough, CH62 4YD, Bromborough
Rating: 3.61

3.6 Rating 915 Reviews

66 %

of reviewers recommend Oh Polly

Company Reviews

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Metrics

3.6

Based on 915 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 59%
Accurate And Undamaged Orders	Greater than 85%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	2 - 3 Hours
Customer Service	3.7 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Email:

hello@ohpolly.com

Location:

Unit 3, Power Station, Thermal Road, Bromborough, CH62 4YD
Bromborough
CH62 4YD

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Oh Polly 1 star review on 30th January 2024

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My daughter brought a dress from you in a size 8 which was tiny so tried to order a size 10 which you didn't have and then when trying to return the dress, it got sent back saying it had been wore which it definitely hadn't because it didn't fit her. Definitely wont order for there again as sizes are not right and they don't believe you when you try and send something back. So disappointed”

Helpful Report

Posted 5 years ago

“Absolute rubbish, poor quality items. Sent back for a refund and still waiting for my money 2 months later”

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Posted 5 years ago

“HORRENDOUS COMPANY. I have dresses which total £160, I returned them and they got to oh Polly conveniently 1 day out of their returns period. They told me to have them re delivered so I could re send them back and they now won’t accept it and refuse to refund me £160. THE WORST COMPANY I’VE EVER DEALT WITH.”

Helpful Report

Posted 5 years ago

“Sizing is inaccurate. You have to pay to return items. Emailing customer service is a waste of time. All their bikinis are literally so high-waisted, it doesn’t fit small or short people at all. Not flattering.”

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Posted 5 years ago

“BEWARE! The recent reviews I’ve read about Oh Polly being “great” are entirely fabricated. I ordered a dress a month ago and received no tracking or shipment details. Once I did not hear anything on my dress for over a week I reached out and the customer service was horrible- they gave me zero info or updates and if I didn’t dispute the claim on my credit card I would not have gotten my money back. Will never order from Oh Polly again... don’t be fooled by the false good reviews and the presentation of dresses. This website is a scam.”

Helpful Report

Posted 5 years ago

“Do not order from here. They sent a dress back which may I add I didn’t even try on claiming that their was a stain on the dress and that they are refusing to issue a refund. Seems like that I’m not the only person they are doing this too. Absolute con.”

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Posted 5 years ago

“Their customer service is actually horrible”

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Posted 5 years ago

“1 star is at a push. Rubbish customer service, one person telling me one thing and another telling me another. My 6 items were apparently dispatched on Saturday but now it’s Thursday and apparently one item is out of stock so they’ve refunded me. To save yourself the hassle DO NOT ORDER FROM HERE. Save your money and shop elsewhere with cheaper and better quality.”

Helpful Report

Posted 5 years ago

“Dresses are ALWAYS way too small to the point where I cannot even attempt to zip them up. Measurements on the site are wrong.”

Helpful Report

Posted 5 years ago

“the website is faulty as i ordered 3 dresses which said they were all in stock and the day before they were supposed to be delivered i got an email saying 2 of them were actually out of stock and they refunded me but i would’ve just rather picked another 2 dresses and i’ve emailed about them about this and they were not helpful at all, bad customer service do not recommend.”

Helpful Report

Posted 5 years ago

“I returned 3 dresses the morning after receiving them as they wasn’t suitable. Received an email from them to say they won’t refund me for one as it was returned with stains - I wouldn’t ever dream of returning a stained dress if it was caused by myself. The dress was either delivered in that state or they have found one that was stained and pinned it on myself. Disgusting customer service for a regular customer. Won’t be ordering from them again! Looks like they do it often to people aswell”

Helpful Report

Posted 5 years ago

“Sizing seems out but also would never order again until they sort out their returns policy keep up with your competition! Free returns would make me order again until then nope!”

Helpful Report

Posted 5 years ago

“Purchased $700 in clothes and made a typo in address so as soon as I ordered and realised I emailed to have the address corrected to then get a reply saying that they have refunded me instead of just changing the address and for me to reorder what I got not only was I out of pocket $700 and still hasn’t hit my back I reordered all the same thing again for them to take another $700 and then not send my clothing because it’s ‘suspected fraud’ because I’ve made two purchases. Honestly so unprofessional they only care about themselves and their profits. Disgusting I won’t be shopping with them again I’m now out of pocket $1400 and I won’t have my outfits I purchased for my holiday.”

Helpful Report

Posted 5 years ago

“My daughter ordered 2 dresses, She kept one and sent the other one back. I returned it with original packaging and tags, They have sent it back saying there were stains on it, I personally never saw any stains as my daughter only tried it on, They are a joke stay clear there are many more clothes website to choose from than this joke shop.”

Helpful Report

Posted 5 years ago

“If you return an item don't expect a refund. I returned an item unworn and within 14 days return period. They received the item. However, they did not refund me. After many hours of contacting customer service regarding my refund I gave up. I have now submitted a charge back with my credit card company.”

Helpful Report

Posted 5 years ago

“I had to chase them about an exchange I’ve been waiting for since December. I’ve been given 100 different responses and then they told me million times that my exchange has been dispatched and I’ll receive it. I haven’t received a thing and then they’ve done a refund for an amount lower for some reason. Don’t shop with them save your money and time !”

Helpful Report

Posted 5 years ago

“was not given a refund for item i returned.”

Helpful Report

Posted 5 years ago

“Awful returns process. If you don’t follow up asking where your refund is they won’t refund you. An absolute con and their way of cheating you out of money. Will not buy from them again as their service is a disgrace.”

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Posted 5 years ago

“What went wrong.I bought something from Oh Polly and returned it as it was too big only for them to say it was marked snd they’ve refused my refund and sfng it back to me 3 weeks later.”

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Posted 5 years ago

“Ordered a dress on Black Friday was all in stock until the next day received an email to say coincidentally 2 of my items out of 3 were out of stock. Ok annoying I’ll order cyber money. Did so and now have not been informed that my refund has been “rejected” and apparently there is a stain on the dress I tried on once😂 I regularly order online and I don’t wear fake tan so I highly doubt that one. Am just expecting to not even get my dress back now so my money has been stolen. Great stuff”

Helpful Report

Posted 5 years ago

Oh Polly is rated 3.6 based on 915 reviews