Oh Polly Reviews

3.66 Rating 746 Reviews
67 %
of reviewers recommend Oh Polly
Merchant Metrics
Shipping & Delivery
Delivery Methods
Courier, Postal Service
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 50%
Accurate And Undamaged Orders
Greater than 84%
Customer Service
Communication Channels
Email, Live Chat, Telephone
Queries Resolved In
Over A Week
Customer Service
2.54 out of 5
Avg Email Response Time
-1 hours
Returns & Refunds
Refunds Process
Returns Process
Could Be Better
Visit Website




Unit 3, Power Station, Thermal Road, Bromborough, CH62 4YD

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Anonymous  // 01/01/2019
Great fast service, answered my question straight away
Posted 1 week ago
Bethanie love her
Posted 1 month ago
I bought a dress but when I tried it on it didn’t suit me so I returned it and Leigh was very quite and helpful to respond to my emails Xx
Posted 1 month ago
Had an issue with a dress i ordered, wore it once and the corset parts at the top broke. However the customer service was great. Annie was super helpful and had a free replacement sent out which arrived really quickly
Posted 1 month ago
I love Oh Polly as a brand, their clothes are always such good quality and so flattering! This time I ordered it unfortunately received the wrong colour of item, however this was quickly rectified when I emailed the team. I heard back from Moya and Lucy and they both dealt with the issue quickly and effectively, and they even let me keep the incorrect item as well as sending out the correct one.

Very impressed with the customer service as usual!
Posted 1 month ago
I love the quality of clothes from Oh Polly, they are always a ‘go to’ for any clothes I need for occasions. The website isn’t the best, I always find it won’t let me scroll or click on things sometimes. I had an issue where DPD didn’t bring my parcel on time and Yasmin on customer service was quick to respond and refund the delivery charge. When my order arrived the tag fell off but Aimee on customer service reassured me that this is fine for me to return as normal. Customer service are super polite and efficient.
Posted 2 months ago
I was afraid I would not get my package in time due to it being picked for random checking in customs! I emailed Ohpolly and a team member named Bethanie helped me understand was very helpful with an explanation. I just received my bathing suit today and it looks great and Made amazing.
Posted 2 months ago
Great customer service!!
Posted 2 months ago
Bethanie was quick to help and a great representative of their costumer service .
Posted 2 months ago
GreAt costumer service!! Bethanie was very helpful with answering questions about a return I had.
Posted 2 months ago
The customer service was so helpful when I contacted about not receiving my refund. Emily especially was awesome. Definitely will be using this website again to shop!
Posted 2 months ago
It was very helpful talking to Bethanie she helped me with what I needed to do. Just the wait for a reply took a while but that is understandable. Thankyou.
Posted 2 months ago
Bethanie sorted my problem within the same day on insta, great service💖
Posted 2 months ago
Moya was super helpful and provided great customer service. Never had a bad experience with this company!!
Posted 2 months ago
Bethanie mi ha assistito molto bene ed è riuscita a risolvere un problema che avevo con il corriere. I tempi di spedizione sono di una settimana e i capi sonk fantastici
Posted 2 months ago
Ordered the first date dress that arrived but it was the wrong colour that was sent, can’t fault the dress amazing quality but was disappointed the wrong colour was sent, I contacted oh polly any the lovely Moya was amazing helping me with quick responses and has got the right dress to be sent out, thank you!
Posted 2 months ago
I was concerned at first after reading the reviews others left about delays in delivery and difficult returns. I had a positive experience. I emailed oh Polly when I was worried about the delivery and they emailed me back shortly and were helpful. I got my package only one day late which was nice!. The quality of my dresses are pretty good. My only complaint is the zipper quality. Otherwise I am happy with the dresses. I think the price could be cheaper for the product, but I admire the unique dresses so much that I don’t mind paying for them.
Posted 7 months ago
I have ordered from OhPolly numerous of times. Even though sometimes the clothing can be tight and maybe too small it does state on the descriptions that it advises you to size up on certain items. I find it simple and easy to return and although the process of a refund can take up to two weeks I find its the same with other company's. Overall I think Ohpolly is good quality and will definitely carry on ordering from them again.
Posted 8 months ago
I recently came across their website, the items are really nice, delivery is really quick and most times I've loved the purchase. Refunds from them could be better but I've always got my money back. I left them a message, Erryn was really helpful and polite. I would recommend OhPolly.
Posted 1 year ago
Ordered 3 items for my wife. Order arrived quickly and the clothes looked to be good quality. Unfortunately they were all too small, so sent them back. Received a refund within a week. Although the sizes were not inline with what we are used to, the service received was very good.
Posted 1 year ago
Oh Polly is rated 3.66 based on 746 reviews