Oh Polly Reviews

Name: Oh Polly
Address: Unit 3, Power Station, Thermal Road, Bromborough, CH62 4YD, Bromborough
Rating: 3.64

3.6 Rating 906 Reviews

66 %

of reviewers recommend Oh Polly

Company Reviews

Questions

Metrics

3.6

Based on 906 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 60%
Accurate And Undamaged Orders	Greater than 85%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	2 - 3 Hours
Customer Service	3.8 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Email:

hello@ohpolly.com

Location:

Unit 3, Power Station, Thermal Road, Bromborough, CH62 4YD
Bromborough
CH62 4YD

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Oh Polly 1 star review on 30th January 2024

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Thanks a lot to Esther for the great help with my problem with a product Verry friendly and quick at answering.”

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Posted 2 years ago

“Fab customer service from Caitlin. I had a fault in an item I ordered from oh polly and they gave me 2 options , a discount or a replacement. Impressed, I know they say it does take 24rs for a reply but that is quite a long time to wait especially when you spend a lot of money on an item. Apart from that it’s grand! X”

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Posted 2 years ago

“Amazing service through WhatsApp”

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Posted 2 years ago

“Amazing Customer Service was given to me by one of your workers named Nikki. She was very polite and helped me solve my problem”

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Posted 2 years ago

“They have been really nice. Thanks Lauren and George :)”

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Posted 3 years ago

“Lauren replied rapidly and clearly”

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Posted 3 years ago

“emily and tyra were such great help xx”

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Posted 3 years ago

“Yasmin was very helpful and quick to reply.”

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Posted 3 years ago

“Great fast service, answered my question straight away”

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Posted 3 years ago

“Bethanie love her”

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Posted 3 years ago

“I bought a dress but when I tried it on it didn’t suit me so I returned it and Leigh was very quite and helpful to respond to my emails Xx”

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Posted 3 years ago

“Had an issue with a dress i ordered, wore it once and the corset parts at the top broke. However the customer service was great. Annie was super helpful and had a free replacement sent out which arrived really quickly”

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Posted 3 years ago

“I love Oh Polly as a brand, their clothes are always such good quality and so flattering! This time I ordered it unfortunately received the wrong colour of item, however this was quickly rectified when I emailed the team. I heard back from Moya and Lucy and they both dealt with the issue quickly and effectively, and they even let me keep the incorrect item as well as sending out the correct one. Very impressed with the customer service as usual!”

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Posted 3 years ago

“I love the quality of clothes from Oh Polly, they are always a ‘go to’ for any clothes I need for occasions. The website isn’t the best, I always find it won’t let me scroll or click on things sometimes. I had an issue where DPD didn’t bring my parcel on time and Yasmin on customer service was quick to respond and refund the delivery charge. When my order arrived the tag fell off but Aimee on customer service reassured me that this is fine for me to return as normal. Customer service are super polite and efficient.”

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Posted 3 years ago

“I was afraid I would not get my package in time due to it being picked for random checking in customs! I emailed Ohpolly and a team member named Bethanie helped me understand was very helpful with an explanation. I just received my bathing suit today and it looks great and Made amazing.”

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Posted 3 years ago

“Great customer service!!”

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Posted 3 years ago

“Bethanie was quick to help and a great representative of their costumer service .”

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Posted 3 years ago

“GreAt costumer service!! Bethanie was very helpful with answering questions about a return I had.”

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Posted 3 years ago

“The customer service was so helpful when I contacted about not receiving my refund. Emily especially was awesome. Definitely will be using this website again to shop!”

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Posted 3 years ago

“It was very helpful talking to Bethanie she helped me with what I needed to do. Just the wait for a reply took a while but that is understandable. Thankyou.”

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Posted 3 years ago

Oh Polly is rated 3.6 based on 906 reviews