Oh Polly Reviews

Name: Oh Polly
Address: Unit 3, Power Station, Thermal Road, Bromborough, CH62 4YD, Bromborough
Rating: 3.61

3.6 Rating 915 Reviews

66 %

of reviewers recommend Oh Polly

Company Reviews

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Metrics

3.6

Based on 915 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 59%
Accurate And Undamaged Orders	Greater than 85%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	2 - 3 Hours
Customer Service	3.7 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Email:

hello@ohpolly.com

Location:

Unit 3, Power Station, Thermal Road, Bromborough, CH62 4YD
Bromborough
CH62 4YD

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Oh Polly 1 star review on 30th January 2024

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Returned a bikini top a month ago and emailed twice asking about my refund that I still haven't gotten back. Each time I get an automated responses saying that it the refund has just been processed and if its not in my bank I should quote the transaction using my refund recepit which I also haven't gotten. Getting extremely irritated and probably will never get my refund. Do yourself a favor and order clothes from another online store.”

Helpful Report

Posted 5 years ago

“The website overwrites addresses and auto populates nearby locations, it has happened to me twice. however this time my husband ordered and didn't know this happened until he got the order confirmation. we have reached numerous times through email and social media and have not received any contact back. they dont provide a customer service number therefore if you have an issue you are just out of luck. do yourself a favor and order anywhere else.”

Helpful Report

Posted 5 years ago

“So many times they loose orders. Don’t ship all the items. Take months to refund you. Take days to reply to issues. I kept going back because I love the clothes but the service is unbearably bad and that is going off more than a few experiences not just the once.”

Helpful Report

Posted 5 years ago

“I wouldn’t purchase anything from these again. I ordered a dress and emailed to try and change billing address, completely my fault but had no reply. When the dress came it wasn’t the same colour as it looked on the website which is fine so I sent it back next day recorded delivery. 3 weeks later I haven’t recieved my money back. I’ve emailed them using their contact form on the website and another email using the email address they’ve provided a week ago asking where the money is or if they have even received it and I’ve not heard anything back again. I would have kept it and sold it on to get at least something back but now I’m down the postage, dress price and the what it cost me I send back next day recorded delivery! I can’t even dispute it because I’m not hearing anything back from them.”

Helpful Report

Posted 5 years ago

“Worse customer service ever!! Intact they don’t have one at all. They would rather post post all day long on Instagram but help customers with their returns.”

Helpful Report

Posted 5 years ago

“Without a doubt the worst customer service I’ve ever experienced. Bought 3 items and sent one back almost a month ago and have had no confirmation my return has been received. Tried to get in touch soooo many times, Facebook, email, Twitter and nothing. They reply once then don’t reply to your reply. I’ve paid with klarna and had to get in touch with them to extend my payment date and I’m not prepared to pay for an item I no longer have. It’s such a shame because I loved the bikinis and was going to order more but now I just can’t because of this ridiculous customer service! Have put all my friends from ordering there too and from the reviews I’m not the only one with this issue. It’s something that could easily be fixed with a simple reply? Don’t get it at all, it’s 2019 good customer service is vital. Plus I had to pay to send it back too!”

Helpful Report

Posted 5 years ago

“One of the worst websites I’ve ever ordered clothes from! 1. Came 2 weeks late! 2.Dress literally fell apart in 1 hour of wearing it and I mean it ( 1/2 sequins came off, zip broke and the dress ripped as the sticking was so weak) and jut to highlight I paid £60 for it therefore I expected the quality to be there. 3. Customer service is NON EXISTENT and I mean it, wrote 8 emails now within 3 weeks and still no response no neither one of them. I would definitely recommend to keep away from their website as it’s a joke with horrendous pricing.”

Helpful Report

Posted 5 years ago

“NEVER AGAIN Sent dress off five weeks ago still no refund no replies to my emails or tweets I’m still waiting!”

Helpful Report

Posted 5 years ago

“Don't deliver next day when u purchased next day, very bad customer service, don't reply to emails or dms, delete public comments so no one see them for what thet are, bunch of scammers”

Helpful Report

Posted 5 years ago

“Would never shop at Oh Polly again. I returned a skirt and a bikini. They refunded the bikini but refused to refund the skirt despite it being in pristine condition. It took me over 6 weeks, numerous emails and threatening to complain to the financial ombudsman before they issued a refund. I didn’t receive a single apology or discount code for the inconvenience caused. Wouldn’t recommend them at all.”

Helpful Report

Posted 5 years ago

“They don’t answer emails I have been charged for my order and have not been sent it in two weeks I have emailed various times and have had no reply for a week”

Helpful Report

Posted 5 years ago

“Been waiting a month for my refund or even receipt of receiving the item, returned item in perfect condition. Haven’t heard anything from them and no response to my emails or messages.”

Helpful Report

Posted 5 years ago

“Several items returned and received by them and now waiting for a refund. Confirmation email 15/04/19, items returned and with them by 04/05/19. Still no refund 18/05/19.”

Helpful Report

Posted 5 years ago

“Item returned, still waiting for refund. Have email them 5 times, and have messaged them through FB, no response at all. They have received the item back, as luckily I sent it back via tracking and its been signed for, now in the hands of Paypal. I will never use Oh Polly again!”

Helpful Report

Posted 5 years ago

“Worst online store EVER. No service for what you pay.. no return portal in countries outside of the UK and USA, so if it doesn't fit or flatter you, tough luck! Otherwise you're looking to pay as much, if not more to return than what the item itself cost. Oh, and they never get their order right. Every single occasion I made a purchase at least 1 item was wrongfully shipped, and then of course I had to get the right item shipped... on one occasion even the replacement was the wrong item. NEVER. AGAIN. Bye.”

Helpful Report

Posted 5 years ago

“I bought a playsuit for myself was too small, sent back over a month ago now. No refund, emaied them on several occasions no reply. WILL NEVER buy from them againn. £80 DOWN THE DRAIN.”

Helpful Report

Posted 5 years ago

“No customer service at all and waiting over a month for refunds!”

Helpful Report

Posted 5 years ago

“Do not order from here they do not give refunds 16 year old daughter cannot not get refund from dress she sent back 4 weeks ago sixty pounds is a lot of money keep ignore our emails day light robbery do not order anything”

Helpful Report

Posted 5 years ago

“Nonsense company. Quick to take money then take forever to respond when requesting a refund.”

Helpful Report

Posted 5 years ago

“Absolute scammers! Issues from start to finish. No dispatch email for my parcel but took the money straight away. Parcel arrived late and without me knowing as had no communication with them. In fact they replied to my email late and with a rude tone asking not to message multiple platforms as that’s the route of their issues. Excuse me? Try and reply on any platform! I then needed to return the parcel as it arrived too late to wear and didn’t fit. I had to pay for the return and create the label myself - seriously it’s 2019?? And wait for it, I still havnt received £100 return after a month despite my tracked delivery saying they signed for the parcel on the 24th April! They’ve now gone cold on my return and havnt answered any emails or messages for at least a week. THE WORST!!!!”

Helpful Report

Posted 5 years ago

Oh Polly is rated 3.6 based on 915 reviews