Oh Polly Reviews

Name: Oh Polly
Address: Unit 3, Power Station, Thermal Road, Bromborough, CH62 4YD, Bromborough
Rating: 3.64

3.6 Rating 906 Reviews

66 %

of reviewers recommend Oh Polly

Company Reviews

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Metrics

3.6

Based on 906 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 60%
Accurate And Undamaged Orders	Greater than 85%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	2 - 3 Hours
Customer Service	3.8 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Email:

hello@ohpolly.com

Location:

Unit 3, Power Station, Thermal Road, Bromborough, CH62 4YD
Bromborough
CH62 4YD

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Oh Polly 1 star review on 30th January 2024

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Don't deliver next day when u purchased next day, very bad customer service, don't reply to emails or dms, delete public comments so no one see them for what thet are, bunch of scammers”

Helpful Report

Posted 4 years ago

“Would never shop at Oh Polly again. I returned a skirt and a bikini. They refunded the bikini but refused to refund the skirt despite it being in pristine condition. It took me over 6 weeks, numerous emails and threatening to complain to the financial ombudsman before they issued a refund. I didn’t receive a single apology or discount code for the inconvenience caused. Wouldn’t recommend them at all.”

Helpful Report

Posted 4 years ago

“They don’t answer emails I have been charged for my order and have not been sent it in two weeks I have emailed various times and have had no reply for a week”

Helpful Report

Posted 4 years ago

“Been waiting a month for my refund or even receipt of receiving the item, returned item in perfect condition. Haven’t heard anything from them and no response to my emails or messages.”

Helpful Report

Posted 4 years ago

“Several items returned and received by them and now waiting for a refund. Confirmation email 15/04/19, items returned and with them by 04/05/19. Still no refund 18/05/19.”

Helpful Report

Posted 4 years ago

“Item returned, still waiting for refund. Have email them 5 times, and have messaged them through FB, no response at all. They have received the item back, as luckily I sent it back via tracking and its been signed for, now in the hands of Paypal. I will never use Oh Polly again!”

Helpful Report

Posted 4 years ago

“Worst online store EVER. No service for what you pay.. no return portal in countries outside of the UK and USA, so if it doesn't fit or flatter you, tough luck! Otherwise you're looking to pay as much, if not more to return than what the item itself cost. Oh, and they never get their order right. Every single occasion I made a purchase at least 1 item was wrongfully shipped, and then of course I had to get the right item shipped... on one occasion even the replacement was the wrong item. NEVER. AGAIN. Bye.”

Helpful Report

Posted 4 years ago

“I bought a playsuit for myself was too small, sent back over a month ago now. No refund, emaied them on several occasions no reply. WILL NEVER buy from them againn. £80 DOWN THE DRAIN.”

Helpful Report

Posted 4 years ago

“No customer service at all and waiting over a month for refunds!”

Helpful Report

Posted 4 years ago

“Do not order from here they do not give refunds 16 year old daughter cannot not get refund from dress she sent back 4 weeks ago sixty pounds is a lot of money keep ignore our emails day light robbery do not order anything”

Helpful Report

Posted 4 years ago

“Nonsense company. Quick to take money then take forever to respond when requesting a refund.”

Helpful Report

Posted 4 years ago

“Absolute scammers! Issues from start to finish. No dispatch email for my parcel but took the money straight away. Parcel arrived late and without me knowing as had no communication with them. In fact they replied to my email late and with a rude tone asking not to message multiple platforms as that’s the route of their issues. Excuse me? Try and reply on any platform! I then needed to return the parcel as it arrived too late to wear and didn’t fit. I had to pay for the return and create the label myself - seriously it’s 2019?? And wait for it, I still havnt received £100 return after a month despite my tracked delivery saying they signed for the parcel on the 24th April! They’ve now gone cold on my return and havnt answered any emails or messages for at least a week. THE WORST!!!!”

Helpful Report

Posted 4 years ago

“Racists that only care if you’re of a tanned complexion and skinny. Not inclusive at all as they don’t share any of the black people they work with. They made a separate page for anyone not light or skinny.”

Helpful Report

Posted 4 years ago

“Customer service is bad as they only want skinny models or white girls with tans/mixed race girls. Aren’t diverse at all. And made a separate page for black and plus size women who aren’t good enough for their main page.”

Helpful Report

Posted 4 years ago

“Disgusted with after sales treatment.After returning an item for my grandaughter still no refund,after sending the details they asked for .When I return from holiday will be reporting to credit card company and trading standards Mrs PA Crowther”

Helpful Report

Posted 4 years ago

“I returned my item a month ago. It did not fit. So I sent it back. I emailed them to inform them of my return. It took DAYS for them to respond. When they did respond, they asked me the same questions that I already answered in regards to my order number , name of item and postage information. I provided them with all that information and with pictures. The item was delivered to them and I still have not received a refund. Instead they keep emailing me the same questions I already answered. Stay far away from this website. Customer service is horrible and they don’t want to refund my money. Unless you want to deal with this when your trying to return an item, don’t order from them!”

Helpful Report

Posted 4 years ago

“Literally been contacting these guys for weeks on end received a dress which I wanted for my bday night out didn’t look good on me so sent it back STILL haven’t had a refund I have sent proof of postage and literally have to wait days on end until I get a response which is giving me no indication on whether I will be receiving MY money back, buy from this company all the time but that will be changing I’ve contacted them via Instagram, Facebook and email and still they have not bothered to tell me what is going on. Disgusting service”

Helpful Report

Posted 4 years ago

“If I could give them a 0 review I would! They sent me the wrong item (of half the value of the one I purchased ) and now are refusing to send me the right one! I have to go out my way to send back the item that is wrong , wait for that and then they’ll send me the right one! Their customer service is awful, won’t respond to you for ages! SCAMMING girls out of money! Worst online clothing store! Will never purchase from them again! And they still have my money! 🤬🤬”

Helpful Report

Posted 4 years ago

“Waiting on a £100 refund from them after 4 weeks of chasing, still no response on email or twitter. I paid for tracked delivery so I know it’s been received. They were quick to take my money straight after order but no sign of my money being refunded to me. Appalled and disappointed beyond belief. Will be seeking further complaints and advise.”

Helpful Report

Posted 4 years ago

“Been waiting weeks on a refund, their quick to take money out but you need to pay for it to be returned.”

Helpful Report

Posted 4 years ago

Oh Polly is rated 3.6 based on 906 reviews