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OLDIES.com Reviews

4.7 Rating 18,887 Reviews
92 %
of reviewers recommend OLDIES.com
Company Reviews Product Reviews
21
 Metrics Info
4.7
Based on 18,887 reviews
Shipping & Delivery
Delivery Methods
Postal Service
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 94%
Accurate And Undamaged Orders
96%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.6 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better
Read OLDIES.com Reviews

About OLDIES.com:

We are the premier music and movie mail-order company in the United States. Shop online at www.OLDIES.com or call 888-MY-OLDIES for a free catalog.

Visit Website

Phone:

1-800-336-4627

Email:

Customer-Service@OLDIES.com

Location:

203 Windsor Rd,
Pottstown
Pennsylvania
19464

Write Your review

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful
Daniel K
Verified Buyer
“This company has a very disrespectful policy of blatantly and carelessly defacing customers' merchandise prior to shipping goods out. They print out your receipt and then a careless employee checks off of on it using customer's merchandise underneath the receipt as a backboard, always indenting and ruining the artwork with a ball point pen. The artwork is rendered with a permanent crease or symbol by this careless act. I just had a $20 MOD Blu-ray defaced in this manner.”
OLDIES.com 1 star review on 2nd August 2022
Helpful Report
Posted 3 years ago
Customer
Verified Buyer
“Did not send what I ordered. Item not as pictured.”
Helpful Report
Posted 3 years ago
Mr. G
Unverified Reviewer
“The absolute slowest delivery service I've ever encountered. Day 15 and I'm still waiting. You'd think I was ordering a computer chip for an auto. Can't answer some questions below (hasn't occurred yet)”
Helpful Report
Posted 3 years ago
Customer
Verified Buyer
“you did not send what i ordered as advertised. i asked for AHFOD in pink/blue double vinyl as well as Kalaidoscope baby blue vinyl. This how it is advertised on your website, anyway. You gave me regular black vinyls. ..I could have just gone to the local record store for that! i am beyond upset. what a let down. ill never order here again.”
Helpful Report
Posted 3 years ago
Customer
Verified Buyer
“I received the order yesterday 7/2/22, and looked over what was in the package. I did not get the Tennessee Ernie Ford CD- Amazing Grace that I ordered. A CD I did not order was in the package- Billy Ocean "Love Really Hurts Without You"- it will be discarded-I don't like this kind of music, and won't spend the money to return it. The Maranatha Singers CD was damaged, the outer casing is cracked-I'll listen to it, to see if the CD itself is damaged. The CD Christian Music's Finest Instrumental was not encased-it had been opened by somebody before sending it to me. I won't be ordering any more from you, I did not receive what I paid for, or in the condition it should be in. Lorna Couillard”
Helpful Report
Posted 3 years ago
Customer
Verified Buyer
“Do not get what I ordered and was not responded but to when I pointed it out.”
Helpful Report
Posted 3 years ago
Customer
Verified Buyer
“bad dvd hhhhhhhhhhhhhhhh”
Helpful Report
Posted 3 years ago
Robert I
Verified Buyer
“Several LP record albums were absolutely, atrociously FILTHY! Several records had their shrinkwrap ripped across the entire front cover. Furthermore, others had sloppily torn stickers. In addition, several of the items we wanted most were apparently out of stock (we received no notice of this from the seller beforehand). Two items were missing from the box although they were, indeed, paid for! A terrible experience from a company which we have used many times previously.”
Helpful Report
Posted 3 years ago
Craig H
Verified Buyer
“Not happy with your customer service. They tell us things are rated on the cover and they are not”
Helpful Report
Posted 3 years ago
Carol F
Verified Buyer
“No free shipping as advertised hidden in the small print.”
Helpful Report
Posted 3 years ago
Marty T
Verified Buyer
“Got a message that stated my order was delivered. In fact, it has not arrived yet or at my physical address”
Helpful Report
Posted 3 years ago
Anthony P
Verified Buyer
“Never received 2 cd's Your company takes no responsibility for USPS non-delivery even though I have video proof it was never delievered. 2 CDs could have been re-shipped - would not have broken the company to do the right thing. If anything changes I will not post this report on social media.”
Helpful Report
Posted 3 years ago
Alan H
Verified Buyer
“Every time I try to order the promp tells me my email or password is wrong, every time!! It's very frustrating. I would order a lot more if I didn't have this issue each time.”
Helpful Report
Posted 3 years ago
Lee S
Verified Buyer
“Item sits with label for 5to 6 days before it moves takes to long. When I called the lady said they come and pick up those items twice daily. REALLY???? Very disappointing..”
Helpful Report
Posted 3 years ago
Thomas P
Verified Buyer
“Your online ordering process does not allow the option to edit or change the order. I recently placed an online order, however, when I completed the order process, it used a PREVIOUS shipping address that was NOT correct. Because you do not have an option to edit order or shipping info, I immediately called By TELEPHONE, and was told that the shipping address had been updated. Several days later, I received a message stating that the order was "OUT FOR DELIVERY", but to THE WRONG ADDRESS that was "supposedly" corrected. The customer service rep. that I had spoken to LIED to me when she said it was "taken care of." She did not do a damn thing to correct the shipping address, even after saying that she had taken care of it.”
Helpful Report
Posted 3 years ago
John S
Verified Buyer
“You guys gave me the Chopped n Screwed version, when I purchased this, I was hoping for the regular album. On the order page it indicated that this would be the original album. Very misleading.”
Helpful Report
Posted 3 years ago
Brian S
Verified Buyer
“I specifically clicked on LP / Album on the filters and I ended up with CDs. I would like to retun them.”
Helpful Report
Posted 3 years ago
Mr. Sawicki, We checked your original order, and it was indeed for CDs. You are welcome to return any unopened item(s) within 30 days of receipt, as per our Return Policy. A copy of our Return Policy can be found online here: http://www.oldies.com/help/returnpolicy.cfm CUSTOMER SERVICE DEPT OLDIES.com
Posted 3 years ago
Monte S
Verified Buyer
“I was suckered into placing the order because the video I REALLY wanted was Pink Panther 2. Pink Panther 2 was dropped off my order even though I received no indication that it would be dropped, and I continue to receive email ads enticing me to buy Pink Panther 2. Plain and simple - I was cheated”
Helpful Report
Posted 3 years ago
Dhananjai S
Verified Buyer
“The record I received was broken”
OLDIES.com 1 star review on 13th May 2022
Helpful Report
Posted 3 years ago
We are sorry that your order was damaged in-transit; please contact us at 1-800-336-4627 for assistance. CUSTOMER SERVICE DEPT OLDIES.com
Posted 3 years ago
Susan A
Verified Buyer
“I have not received this yet!!!!! Very disappointing!”
Helpful Report
Posted 3 years ago
You order this on May 5 and opted for Economy Shipping. According to USPS, it was delivered to you today. Thanks again for the order, and we appreciate your business! CUSTOMER SERVICE DEPT OLDIES.com
Posted 3 years ago
OLDIES.com is rated 4.7 based on 18,887 reviews
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