“Very bad company. It has been over 2 monthe and onbuy won't refund my money even after saying it will take 3/5 days. Avoid as once they have your money your not getting it back. Please do not order from this company unless you want to lose money”
“Ordered firestick, sent tracking info from a chinese site with no translation to English. Item did not arrive. Used online chat to notified them, i suspect it was a chat bit as they did not answer any of my questions, Very frustraiting. Asked for a refund that never arrived dispite several requests from me. Had to contact paypal who also requested a refund, Onbuy did not repond to paypal by date requested. Paypal then paid me a refund in full. Disgusting customer service. Do not order through this Onbuy.com”
“Bought a product from onbuy and tested it with a product from Flannels and the difference was unbelievable. The creed from flannels was absolutely beautiful such a lovely scent and the product from onbuy smelled like washing up liquid in comparison. Please do not buy creed from this place zero stars from me absolute scam 🤬🤬🤬”
“Received my order of rat traps and bate, delivered by Royal Mail within the 3 - 5 day window. They came in 2 well packed parcels in 3 days and 5 days respectively. Exactly what I ordered.”
“ABSOLUTELY DISGUSTED WITH THEIR SERVICE. Had an item on sale and cancelled my purchase two weeks later telling me they were out of stock only to find the same item they were selling for triple the price this time. I even received an email from them saying that the order was dispatched. I reckon they do ths often, advertising stuff on sale getting your money, claiming on interest from other people's money then cancelled orders. AVOID.”
“Had some really nice stuff from this company.... always followed up with an email to make sure product has been delivered etc. Never had a problem with them”
“Please do not purchase anything from this company. They are conmen. I ordered a package from them and they sent me a message saying it had been delivered. It hadn’t, so I messaged them to that effect. They said it had been signed for. I assured them neither I nor my 2 neighbours had received it and I asked to see the signature. They didn’t send it. So I asked for my money back after the statutory 30 days. They said I would get a refund. I didn’t. They just keep giving me BS replies with “a refund takes time”. Trading standards and action fraud really need to look at this firm and put them out of business.
I cannot stress enough. DO NOT GIVE YOUR MONEY TO THIS COMPANY.”
“OnBuy are a Great place to search, and often find, Great Bargains.
I've not had reason to contact CS or request returns or refunds.
I am so far, very happy - buying from them has saved me a lot of money.
Thankyou OB”
“OnBuy is a scam. Trading Standards needs to take this website down to rescue customers before they become victims of their scam . Read my story below...
Hi OnBuy,
Although I have sent numerous messages to ask OnBuy to help me to get refund for my purchases associated with orders T52VFTQ and T52SGG8, but you have failed to respond since your last email from Yhainesson on 07/10/2023.
I'm not sure whether these messages I send to you via your online form reach you. Firstly, your instructions on how to contact OnBuy are misleading. According to the instructions on your website they read, “All you have to is log into 'My Account', select the message with the seller and click 'Contact OnBuy'. However, this option is not available other than a message with heading which reads, "Write a reply to "OnBuy" & "Alivn". Even when I use this message option to reply to OnBuy, the sent message status shows the message was only sent to one recipient which in this case is the seller, "Alivn".
Therefore, because you are misleading customers by giving incorrect information on how to contact you and your lack of response, I have concluded that OnBuy deliberately tries to make it hard for customers to claim for their refunds.
Secondly, I have concluded that the seller of the all items which are advertised on OnBuy website is OnBuy itself instead of third party retailers. If these products are sold by other retailers, why OnBuy is so reluctant of helping a customer claim for a refund? The answer is OnBuy is not interested to help customer claim for a refund because is concerned that it will lose its sales revenue. In other words, OnBuy is scamming customers thinking they are buying from other retailers without realising that the seller is OnBuy itself.
I intend to publicise this message to as many media platforms as possible to raise awareness of OnBuy scam as well as make a formal complaint to the Trading Standards.
Regards,
Lilly”
“Bought a cute cat plushie that I had seen advertised elsewhere for around four times the price! Great quality, and arrived within the predicted timeframe (although the delivery did take around 3 weeks to arrive, but this was to be expected from the delivery timeframe). In regards to people not receiving great customer support from OnBuy, then OnBuy does state that it is a middleman for manufacturers and consumers to connect (hence the cheap prices). Therefore, OnBuy does not actually handle the parcel or deal with its shipping - it is simply a website that manufacturers can advertise on. However, I did get a weird email implying that my parcel had been delivered when it hadn’t (asking me if my order arrived safely, or if I am still waiting on it), and saying that I was still waiting on it resulted in me being taken to a generic “common Q&A” page, with nothing in regards to a missing parcel. However, 3 days later (and still in the delivery timeframe), my order arrived. In conclusion, I don’t think that OnBuy is completely a scam website (as implied by many reviews), but I would use it at the risk of getting a bargain that may never arrive.”
