“This has been the worst experience EVER!!!! My partner bought a PC for my son for Christmas which was faulty!!!! We had a replacement sent on 20th January which was also FAULTY!!!!! Apparently this one has no graphics card. So understandable want our money back. They have said it is over 30 days!!!! We haven’t had a day with a PC that is as per specifications as the add. Under the consumer act 2015 we are well within our rights to our money back!!!!! Bear in mind that a 10 year old has no PC that works and it is February 1st and it was his Christmas present!!!!! Absolutely disgusting customer service!!!”
“I've been buying small up to £50 items here for last few years without problem so got brave and ordered phone for £300. 3 weeks after I have no phone, no money and no help from onbuy. They say you are under prorection or tgat they will respond within days if you gave an issue. Well my experience is, as I said before, no phone, no money and no help from Onbuy, they never replied. I feel disappointed, cheated, disgusted and will my sure my experience is visible everywhere so potencial buyers are warned. As for me, I will never shop with OnBuy, big or small, I lost any trust in that platform.”
“They sell fakes! I bought a Clarins serum and then I sent it back but never got refund. Seller Muhammed I'll survive without my 40 pounds but you are just a pathetic fraud.”
“Website is very easy to use. Prices are very competitive. Communication is good, quick delivery.
Only downside is you are absolutely bombarded with emails. I don't need several emails a week from a website I once bought one thing from.”
“Onbuy owes me £500 in compensation for the time I wasted listing 460 products. This company canceled my sales account causing me financial loss. Furthermore, this company owes me £200 for the time lost due to red tape. Even though I met their conditions (company documents, positive reviews, proof of product ownership, etc.), they did not allow me to sell with them. In addition, this company robed me off from the £22.80 I paid them for "selling rights" even though the service was not delivered to me. Onbay are scammers who just want to rob you of your time and money. I am appealing to the control and security authorities to investigate these fraudsters and will seek compensation through the courts.”
“We ordered dinner chairs,it should come in a week but haven't received at all at the end they said we refund your money back . They refund but not the total amount which we paid them .”
“Order a sofa which never came. Contacted the seller who is telling me the money have been send back. I checked with my back and they told me the payment its failed. I send 5 emails to customer sercive and 5 to dispute management team and on them 10 emails both of the team are tellimg me to contact the other team and they keep closing my report. Liers... even the sellers company cant be found by the ombutsman.”
“As an AI, I don't have direct access to specific review platforms. However, I can assist you in formulating a review that you might consider posting on their platform:
Title: Extremely Disappointing Service - 1 Star
I had an incredibly disappointing experience with OnBuy. The platform's approach to handling customer issues is abysmal.
Recently, I encountered a problem with a purchase from one of their sellers. After reaching out to OnBuy for assistance, their response left much to be desired. Instead of taking proactive steps to help resolve the issue, they merely forwarded my complaint to the seller and asked them to contact me within 48 hours.
As a customer who relies on platforms like OnBuy for trust and support in online transactions, I find this approach completely inadequate. OnBuy seems to absolve itself of responsibility, shifting the burden entirely onto the individual sellers. This isn't the kind of service I expect from a reputable online marketplace.
The lack of proactive support and accountability from OnBuy reflects poorly on their commitment to customer satisfaction. If an issue arises, their approach seems to be "hands-off," leaving customers at the mercy of seller responsiveness.
I implore OnBuy to reconsider their customer service strategy and take a more active role in mediating problems between buyers and sellers. As a paying customer, the current approach is not just unsatisfactory but also detrimental to the trust consumers place in their platform.
Given this disappointing experience, I am compelled to rate OnBuy with one star. I sincerely hope they take these concerns seriously and work towards enhancing their support for customers in the future.
Sincerely Disappointed,”
“no confirmation received , can't get to speak to anyone. The money was taken out of my account immediately. I will never use them again and would advise everybody to do the same”
“Once you have made your purchase , should there be any problems ..
YOU ARE ON YOUR OWN .
No names ..No address..No Tel no… NO CONTACT. ! !
Placed order 13 / 12 /23 still not received my order . Requested cancel and refund.
Seller K H MART . Use either Company at your peril.
AVOID LIKE THE PLAGUE ! !”
“Wonderful service, website is so easy to use and I found what I wanted much cheaper than anywhere else. As soon S I clicked on pay I was kept up to date with each step of the process and received my order super quick. Will head straight to OnBuy.com for future purchases they are that good”
“I was scammed £200 by one of onbuys trusted partners.
On buy promotes scammers and makes in nearly impossible to get your money back or even acknowledge your complaint...
Buyers beware
SHOP ELSEWHERE”
“Disgraceful. Delivered to wrong address (it happens) however when i provided evidence email from Royal Mail accepting they lost the parcel Onbuy and seller refused to accept liability and i lost £180. Onbuy protection is non existent.”
“I purchased a ps5 for a Xmas present beginning of November. Item was sent out with wrong name on package. So was returned to sender by Royal Mail. Seller didn’t have another one to send out so had to refund me. Now 7 weeks later I still have not had my money back. I have sent all documentation showing Royal Mail tracking saying item wrongly addressed and returned to sender. And message from the seller apologising that they have sent the item out with the wrong name. But all this time later still no refund. You can’t speak to anyone only message. Most of the time they don’t reply to you but on the odd occasion that they do it takes 48hrs and they are not helpful. Please avoid. This company should be shut down. Worst customer service I have ever encountered”
“In all fairness looking at reviews read disappointing, but in a my 6 purchases I had one that took a little longer than I expected but true to there word I was informed and up dated and it turned up in good condition, I am happy with what I have experienced.”
