“I placed an order on 19 Feb it took onebuy to let me now that the item is no longer available on April 2nd. The service is rubbish and I don't recommend any one to buy anything this has happend to few of my friends as well.”
“Order was cancelled within 5 minutes of ordering, was despatched 2 days later, then another 3 days after that I received an email saying delivery would be stopped and refund issued, but delivery was made a week after being cancelled 😡”
“Ordered clarins eye serum On21st of march.when parcel arrived it was face serum,with no seal, I can’t use the face serum.i can’t find a way to send it back to gits global, i’ve no account.i will never use on buy again.”
“As with other reviews I've now seen, ordered and paid for goods, of which only a third arrived. Can't find the name of the actual seller, have contacted customer service at Onbuy 4 times now, and as with another reviewer they are ignoring me now.
I have also sent a hand written letter to the CEO, so I'll see if he responds. It was something of an investigation to even find him, couldn't find the company on Companies House, had to just keep searching for an address.
Will now report the company to Trading Standards.”
“Bought a ps5 controller that didn’t even last 2 1/2 months, the springs went and the controller was useless, now looking at the reviews I can see iv probably paid the full original price for a cheap knockoff!!!!”
“Ordered a water butt, paid and waited. Went past the delivery date so I contacted them, their explanation was they lost the tracking, refunded my money but no apology or real explanation and no water butt.”
“I thought I would try as a guest before joining.
I received no acknowledgment of the order and have not received the goods either.
It has all the characteristics of a spam site and I would advise avoiding it like the plague.
I very much doubt most of the reviews that I based my decision on are genuine buyers also”
“Super low prices. Delighted with product and got next day delivery too! Honestly thought this was too good to be true so was sceptical. Wow what a great surprise when order arrived the following day.”
“OnBuy are awful. Like all the other reviews no item was received, no tracking info, money taken, no communication or assistance from OnBuy. And now simply being ignored.
Avoid ‘Onbuy’ at all costs.”
“I would prefer to rate them lower - the worst company I have ever dealt with - keep your money and steer clear! Don't buy anything from this company. I ordered frames. They sent frames that are bigger than ordered. I have them ready and packaged for return and have asked them for a refund. They have a standard message which they send over and over again and will spam you inbox. Whatever you say to them, if you send them what they ask for all you will get is this standard message from their suppliers and when OnBuy step in they will say, oh we notice our seller is messaging you. It is ONE BIG SCAM. the standard message: Hi, Respected Buyer, You do not need to return the item, Please can you share the picture of frame with internal measurement, In case of any further issues, you can freely contact us back, We are always here to help you Thanks & Regards
WHAT A JOKE THAT IS! STAY FAR FAR AWAY AND BE HAPPY.
Date of experience: 07 March 2024”
“I have no idea how this company has an overall rating of 4 stars, I have seen more 1 star reviews than anything else? I for one will not even try this site - so if you are here looking to see it it’s a scam then your correct it totally seems that way so no thank you”
“No refund from them or the seller for fake Nike airforce ones that fell apart after a few months. After contacting On Buy I was told I would get a refund this didn’t happen and no response to email and no way to contact them. I will be contacting trading standards”
“Unprofessional!!!
Unprofessional!!!!
As per the information provided during the order process, I was assured a delivery time frame of two free working days. I have order my parcel on 16th today is 27th However, it's concerning that, as of today, my parcel has not yet arrived.
This delay has not only inconvenienced me but has also led me to question the professionalism of your company. I value transparency and timely service, and unfortunately, my recent experience has not met these expectations.VERY DISAPPOINTED!!!”
“I ordered a shaver foil on 17th February 10 days later I have not had any correspondence from them no sign of the shaving foil either .. Avoid if I was you .”
“I was ignored by a seller on onbuy, I then contacted onbuy directly who stepped in to assist, they told me to send the item back and provided the address, they assured me that once the item was delivered they would issue me a refund including delivery.
Only problem is the item was delivered 5 days ago and onbuy have not responded to any of my emails since then and so now I'm left without the item, no refund, no acknowledgment of the return or my emails, no other way to contact them either so now I'm stuck just hoping they eventually respond but it's not looking promising.
Terrible service from the seller and onbuy
I'll stick to amazon.”
