“On 07/02/2023, I placed an order for Ecco sneakers and still have neither sneakers nor money. Scammers. The seller repeatedly had a problem - no one responded, palpable with mockery. The service replied once before the New Year and two months ago that we were returning the money, but nothing was returned. Burn in hell damned crooks to the knees for such dirty scams.”
“Terrible customer service. Misrepresentation of goods offered. They advertised a 3 pack for a water filter, supplied only 1 and told me that they only had one- and that the price represented that.
I sent them a screenshot of the order and confirmation order and demanded they send me the additional two.
They replied they had no stock but to send back the original one for a refund - which I did not agree to as I was already using it- they then offered to give me a partial refund which I agreed to- 2/3 of the price- as 2 out of 3 items were missing.
Now the response was they could not do that…. So you sell me 3 of something, deliver 1 and don’t want to refund me the money back of the missing items?”
“I Ordered some gummies and they were rubbish they didn't even work . What a scam and con me out of alot of money . Do not buy . Avoid avoid . Don't waste your money on these items .”
“I personally would never use this platform again, though the goods are from individual retailers and the quality is not the sole responsibility of OnBuy at the end of the day they provide the customer service or lack of.
I ordered two wardrobes, three sets of doors later they were finally acceptable. The previous two sets were severely damaged upon arrival.
This took the best part of three months to rectify.
All the way along OnBuy stated they would arrange collection the pile of old doors and packaging once the correct set finally arrived. This was always a concern of mine as I was collecting a large pile of stuff I didn’t need in a one bedroom flat.
Of course I took them up on this offer and then they back peddled saying please arrange for the local authority to collect of which we advised them that wasn't an option due to the local authority not accepting mirrored items of which these doors are.
They have then stopped communicating and I’m left with a load of junk I don’t need.
Poor customer experience and service.
I will avoid in the future.”
“Happy with my experience! Product well packaged, delivered and received right on time. No complaints whatsoever. Keep up the great work and kudos to you!”
“Would not recommend or purchase from again. I purchased a steam iron in February 2023 which was delivered promptly and I was happy with. Unfortunately in November 2023 the iron stopped producing steam. I reported this to OnBuy who then sent a pre-paid label for me to return it. Unfortunately after driving a 16 mile round trip to drop the package off the label didn’t work. They produced and sent a replacement label which I sent off. The iron was received by OnBuy 6 days after the warranty expired on the device and they refused to help with diagnosing the issue even though the issue was reported within the warranty period. When asking whether I could speak to someone about the issue to try and resolve it, no one replied to my message. I have requested contact information over 6 times to relay my complaint and they haven’t responded or if I have had a response, they just have directed me to the manufacturer. Extremely frustrating! I appreciate they may not be able to support but when a simple request of speaking to someone is not even acknowledged it is in my opinion considered rude. When you work long hours you just need a company who can treat you like a human to help resolve the issue! Will never use again.”
“You sent me a cheap watch in place of the watch I ordered.Order no. T58TD6X
I returned this to you by recorded delivery and I have not received an apology
or a refund.Pretty shoddy service!”
“My third review, I’m almost80 years old all I want is a simple way to get my refund from giks global. There is no obvious way to contact them, which makes me think they don’t give refunds. A haven’t got an order no I have given you all the information I have.”
