“Item not arrived, order time 6 weeks, says returns period closed even though not received it.
Complained to seller, no response.
Complained to Onbuy, no response, no response, no response, no response.
Think it’s a scam.
Won’t use them again, had mostly experience before.”
“Beware - this is Amazon by another name. I've gone to great lengths to avoid buying from Amazon - and the soupmaker I received had an amazon receipt in the box. Disappointed - will stick to local shops in future.”
“Wrong item received (zero value) instead of the correct item (£80). Customer service contacted 3/8/23… and still waiting for a response on 18/8/23.
“We’re sorry but our team is very busy” - doing what, helping customers with issues? Doubt it.”
“I got an absolutely rubbish garden furniture cover via Onbuy from a retailer called Weecoo. Trying to return the item due to poor quality and getting attitude from the retailer. This should be a straightforward process. Seemingly this site is fir retailers who are not good enough for Amazon. Stick to what you know and avoid this company. Certainly Don’t buy anything over £50 !”
“Please please people be careful do not buy from them I ordered a sofa on the 27 july I didnt receive a confirmation email with no tracking number today is the 14 August still says delivery pending not sent emailed them but still no answer”
“Customer Service is the very important thing when you are buying online. They have got the worst I have ever dealt with. The carrier they used or their retailers are so bad. I have not received my parcel and said Delivered ?! The seller was not happy to refund me but finally I was refunded the full amount as the law says when parcel not been received. Please be careful.”
“OnBuy hosts sellers who offer fake products (Chinese-made 'Birkenstocks') and does nothing to remedy the issue when it is brought to their attention. These sellers are cheats - they will offer you a fraction of the price you paid to try and avoid giving you a refund and then refuse to accept the parcel when you return it. The seller goes by the name huangailinlin. I have not had any recompense or refund at all. AVOID THIS PLATFORM AT ALL COSTS”
“Be careful and never buy from them. They lost my delivery and said was delivered few days ago. I have sent massages to the Customer service team but no reply yet. The retailer tries to avoid to refund me.”
“On Buy, Office Point, supplied some Cheap printer paper when I ordered HP Office, School,Home 80gms quality
I ordered 1000 sheets for £11.99, they delivered 500 of the rubbish paper worth less than £4
Wote to supplier 5 times and No reply!!!!!
DONT BUY FTOM HERE SND LOSE MONEY LIKE ME”
“DO NOT USE ONBUY!!! WAITED WEEKS FOR DELIVERY AND GOT NOWHERE WITH THEM. THE AWFUL TRACKING SERVICE SAID MY ORDER WAS DELIVERED AND IT WAS NOT. TRYING TO GET A REFUND IS IMPOSSIBLE. BEEN ROBBED OF MY MONEY. STAY AWAY FROM ONBUY!!!!!”
“I bought a product from this site that never arrived and after 8 days they keep saying that they'll give me an update in the next 24 hours. Absolute joke!!!”
“Rated 1 out of 5 stars
Updated 7 hours ago
URGENT NOTICE!! Save yourself the headache, Steer clear of this site
Update 2 Aug..
to date still no refund Steer clear of this site
Shocked at the actual 1 stars when trust pilot say they have 4.5 .
Item never arrived, says sent but it hasn't. Contacted seller now they are removed from the contact page. Impossible to contact On Buy for a refund, all attempts lead back to main screen. Zendesk e mail automated reply doesn't get followed up.
Save yourself a headache and but from a genuine site.
Reply 05/06
So many companies reply here to 'save face'
You have been contacted 3 times by your email as all of the returns/refunds links all lead back to start page,AS YOU ALREADY KNOW. No accountability.
Buyers beware
Update 15th July to your comment.
You have not rectified or addressed the problem at all. The refund has still not been received. Buyers note> their reply is as big a scam as their site.”
“I have had 2 orders cancelled but only after I chased. I tried to make a complaint to OnBuy but you can’t get past the online bot so I would not recommend the retailers or Onbuy”
“Ordered some HP White paper for copying. Ordered 1000 sheets, they supplied 500 of a lower quality. Could gave got this quantity and quality lots cheaper elsewhere
Written to the Supplier 3 times and customer services twice, NO RESPONSE.
I have been ripped off and cannot do anything about it
DON'T buy from here as you may lose money, like me”
“I've seen an advertisement about a part time job. I said i was interested. I was contacted via whapp. I was told that that i will work for onbuy and all i need it to do was to complete 60 orders per day for different sellers and for them to have a big traffic and I will get a commission for that. I was told that I need to download this address www.753e.xyz and create an account. In the first day my acound was credited by this person with 20$ and i completed the orders with no problem. I got 22$ commission and in order to actually get the money i was told to download binance app. I got paid in USDT. I didn't want to transfer the money in my bank account in the first day cos i had my suspicious. That person insisted saying that she has to teach me how to do it and for that, i was told to send her screen shots after every step i made. Next day was pretty much the same story exept that, at one point, one order was more expensive and I had to add money from my bank account in order to complete the task and get the comisioane. Was not much so i did it. At the end of the day i had the Comision plus my own money, in total 84$. I could not transfer the money in my banck account because was a problem with the password but Lisa said not to worry cos i will be able to get the money next day. So, next day she said to complete the task and to transfer the money i made after. I stared to do the order but at one point, one order was more expensive that the money i had in the web account and I need it to add from my bank account in oder to complete. I did so cos again, was not to much. But guess what? I know you are smiling right now! I got another order even more expensive and i add if 37$ and again another one and i add it 76$. Yes, I know I am stupid! But i hoped that i will be able to make them believe i still haven't got the idea and let them think that next day they can get even more money from me. Anyhow, before completed all the 60 orders i got one that needed another 119$! And i stopped. I try to speak with the scamer and ....you can imagine the rest of the story 😭”
“I've ordered Primaforce, Yohimbine HCl, 2.5 mg, 90 Vegetarian Capsules from (onbuy) on the 13/07 _ it supposed arrived today is dead line, but my tracking number still saying is in depot not 🚫 moving I'm trying to communicate with Alisha , customer service and she's says ,is with courier !! If it is with courier why not been delivered since I'm waiting from this 18/07 !! Seems not 🚫 genuine company*”
“Do not use onbuy,thieving company, get your card details and then add charges to your card at a later date, never reply when you email them, totally corrupt company avoid!”
