“worst service ever.Placed an order on the 3rd of July and it hasn't been delivered until 15th July. When I sent an email to seller where my order is - I've received an email that my order has been cancelled on the 15th July. It supposed to be present for my godson and now I am left with no gift. Horrible service , wish I knew before”
“Absolute disgusted bought my daughter a iPhone 11 it came and keeps switching of have no way of contact I certainly won’t be paying the rest for the phone absolute not disgrace”
“I have bought many products from OnBuy without problems but the last product I bought never arrived so I logged on to OnBuy to make a claim. As instructed I contacted the seller but got no reply. I was led to a chatbot which proved useless, but I noticed it suggested I contacted their 'Customer care team'.
There was no way I was able to reach the 'Customer care team' all that happened was I was shunted back to the chat bot.
Most of the products I have bought on OnBuy have been good value and all have arrived -- until now.
When you buy on OnBuy and it does not arrive you will have lost out, all the propaganda about support just does not exist”
“Don't use this company for anything, totally you off rip off, get your card details then charge your card at a later date, then you can't speak to someone about it, totally fraud website”
“I have been attempting to chase an undelivered order through your instructions on screen, Everything I try redirects me to open an account before I can proceed. This always leads me to nowhere or nothing to be able to sign in. I can't help but think that this is a deliberate ploy to stimy my efforts to proceed any further. Can anyone help me to get in contact before I inform Trading Standards?”
“Thought I had purchased some canoe seats using OnBuy platform. OnBuy billed me £137.00 but I never received the seats, I never received an order number or anything actually. I sent a mail to OnBuy, no response, pursing the dispute with my bank now. Steer clear.”
“I have never received my order that they have taken £32 85 out of my bank account which was over a month ago I have tried enquiring but l can’t get anyone to help me they send a email saying that they will get back to me and no one does I’m so fed up with the service I will never shop with you again £32 is a lot to lose for me”
“I BELIEVE YOU ARE THE COMPANY RESPONSIBLE FOR THE ORDER I MADE THROUGH YOU FOR THE GARDEN FURNITURE, ALTHOUGH IT WASN'T YOU THAT SUPPLIED IT THE COMPANY THAT IT COME FROM VIDAXL WAS SUPPLIED BY YOU.I HAVE BEEN IN CONTACT WITH THEM BUT I DON’T THINK THEY UNDERSTAND MY MESSAGE'S PROPERLY SO NOW I WANT YOU TO SORT IT OUT.WHEN I RECEIVED THIS ORDER THEY SENT TWO OF THE SAME PARTS AND I HAVE BEEN TRYING TO GET THEM TO SEND ME THE CORRECT PART AND FOR ME TO SEND THE WRONG PART BACK . IT SEEMS TO BE A PROBLEM FOR THEM TO DO THIS. I LOVE THE FURNITURE AND JUST WANT TO CHANGE THE ONE SIDE WHICH AS I HAVE SAID IS THE WRONG PART.DEREK SPENCER.”
“Terrible steer well clear, total scam will not reply to you, no email telephone and just ai bots
I have lost my money and apparently can only get a refund if I can return the goods that have never been delivered”
“Company (term used loosely) failed to deliver purchase twice and used excuse it was carriers fault. Chased for refund endless times, no response or refund - now pursuing through other channels. The is clearly NOT a genuine company or one to be trusted, Cas Paton the apparent founder is clear in ensuring of lining his own pockets at the expense of the normal working class customer.”
“I ordered ONE strimmer. OnBuy confirmed ONE strimmer.
OnBuy charged my card TWICE on consecutive days. Futura Direct delivered TWO strimmers. No customer service. A great hassle returning second strimmer. Still haven’t got my money back. I wonder about the security of my card. Still no one has spoken to me. Be careful!”
“They are worst when you need them.
I bought two Morphyrichards jug blenders from Magicxxx seller which I believe now is scam.
They didn't send me any blender with silly excuses.
Onbuy.com didn't help me at all they replied me only once. I am in the process with credit card fraud department.
Please avoid Onbuy.com you call even cap them.”
“DON'T USE, DON'T ONBUY
I thought I'm buying from a genuine website who looks after their customers and reserve their rights, well, I was wrong.
I bought a mobile phone on one of the sellers on Onbuy as new, but when I've got it it had some apps already downloaded on it and the seal was loose, I've contacted the seller and he's not responding now, I've contacted Onbuy already 3 times and no answer
I'm stuck here with an £800 on a used phone and can't do nothing about it.
I'd NEVER buy again from Onbuy.”
“OnBuy should be investigated and shut down as ibelieve its a scam front its a sham company.I have been scammed and will get the autorities involved and urge people not to use it,take a look at other reviews is my advice”
“I ordered a £190.00 swing chair on 17th May. Was due to receive on 31st may. Have sent 5 messages over past week- ZERO RESPONSE. I have now cancelled my order and cannot get my money back.
AVOID this company - the service is rubbish - I just want my refund....”
