“Impossible to make contact with this company - I ordered an item which arrived damaged. When I purchased I checked out as a guest, then to report the damage I had to set up an account but because I checked out as a guest my order is not showing. The on line BOTCHAT just sends unhelpful links. There is not contact telephone or customer services email address so cant log that my items were damaged. Will never use again and presume I am stuck with unusable damaged goods.”
“Spent 2 hours finding the right ebook reader and finally settled on OnTrack Living via Onbuy as it offered fastest delivery. However they accepted the order and the next day cancelled it as it wasnt in stock apparently.
I've now run out of time to get one before holidays which is really disappointing after depending on them for delivery.”
“DO NOT BUY FROM THIS COMPANY- I ordered products at the beginning of February with delivery date 21st Feb - I was told in March that the delivery was due to shipping???? - there was NO update from the company I was chasing them the entire time - I demanded my refund which is now going from one department to another - it has been over 2 weeks no apology no update on my refund it is me chasing them - the products they sell are NOT UNIQUE to them GO ELSEWHERE where you will receive good customer service.”
“Purchased the Dancing Fairy Dandelion Statue Ornament Stake (Chriferguso). The disappointment on opening the suspiciously small delivery box was indescribable. Do not believe any of the photographs of the product on the web site; the fairy is a simple, flat silhouette; the feathery dandelion seeds shown in the images translate in reality to flat pressed, daisy like flowers; any expectation of it spinning in the wind may be misplaced. O.K., it was only £7.19 and free delivery but that is not the point - the item is not at all as described. We shall keep it as it will blend in with our Alium flower heads (Google it).”
“Ordered item, have waited two weeks. Item has been with sender since 7th March and not moved. Suspect company. My advice is believe one star reviews. Something is afoot with companies that take your money and don't follow through. Cancelling order as appears non existent anyway.”
“Very Bad experience. useful this first time. I have ordered 1marble effect glass table with 6 sets of leather chairs. But I have received only 6 sets of chairs and table is missing. I have contacted to the seller and still no response.
Frustrated”
“I have purchased a pair of over ear Sennheiser headphones and they are incredibly unconfortable to wear. They hurt your ears after using them for more than 30 minutes. The main purpose of over ear headphones is to be comfortable to wear as the headphones don't touch your ear and they rest on your head. These ones have been badly design and don't fit this purpose. The seller is refusing to give me a refund as according to them most customers who buy these headphones don't have this problem, admiting that there are customers who indeed have this problem. First time I bought something here and if this is not resolve favorably for me, last one.”
“Not happy order not delivered to me tracking advises been delivered which definitely has not checked camera at mt front door no delivery had come to my front door seller now ignoring messages want refund or product going to take this further”
“Product Image
1x (New Scrabble original board game(English version)) New Scrabble Original Board Game
Product Price: £20.98
Estimated Delivery: 16th December 2022 - 7th January 2023
I am still waiting for delivery of this order. I have been fobbed off during the last hour of a small parcel being pushed through my letterbox. Furious is not the word for it. Asked for refund without any success.”
“Used OnBuy twice now. First was to buy some soft toy stuffing which took over three weeks to arrive. OnBuy not interested in helping me. The supplier ignored my requests for an update. The last time is more serious. I bought two shelf brackets that were not as described and would fail a trading standards assessment. I won't ever use OnBuy again after two very poor experiences.”
“They won't deliver what you purchased and they won't refund you either so make sure if u do buy off them use pay pal so u can get your money back if they don't deliver your item.”
“I ordered a high chair . They said it was delivered. Been on going with ups delivery. I did not receive it . Never order from this avoid .I ordered this start of December. Absolutely raging”
“Sent faulty copy airpods, can't return as the seller is no longer trading, I paid by credit card, yet told over and over to claim through PayPal as a guest, but yet I didn't have a confirmation email with the reference number you need to do this. I've left reviews on trustpilot and onbuy leave wonderful supportive reliplies and do absolutely nothing to help. I have now made a claim through my credit card company. I will leave a complaint on trustpilot every day until I get my money back and I can then order ipods for my daughter as she still hasn't had her birthday present”
“everything went delivery trying to get in touch with delivery company Yodel and your team absolutely shocking service Yodel thinks its OK to leave a parcel at my front door beside a plant pot which I never received,and your team telling me that I will receive a email and it never happened”
“I bought a defective product that was not the item I ordered and have been trying to get a refund for 3 months now. It’s like emailing a robot and a complete con because they never refund !!!”
“Order placed over 2 months ago .. never received.. all the reply’s I received are that it was delivered…. Sent a Hermes tracking code that never worked .. won’t use again”
