“DO NOT TOUCH THIS COMPANY!! I put an order through, was told it failed at payment and to try again, 3rd time of trying I gave up! I looked at my bank account and they had taken the money 3 times even though the order failed! Week and half later I am still trying to get my money back, the OnBuy site so called customer service is a robot and not helping. Paypal have put a claim in on every transaction, but still waiting for my money back! SO UNLESS YOU HAVE NO WORRY FOR MONEY BEEN TAKEN AND NO PRODUCTS TO SHOW FOR IT! DO NOT USE THIS SITE!”
“You obviously don't vet the accuracy of description on items.
Bought an item referred to as a sheep skin. It was a lie as I have an original sheepskin and the item I received is not a sheep skin it's synthetic. Should have known better at its cost price.
I fully blame you for allowing it!”
“Received a damaged item (the box) the seller would not refund or replace even when onbuy stepped in. But even onbuy keep saying take it up with PayPal even though I can't as the account has been closed. Terrible service.”
“Bought (Intel i7 2nd Gen, 16GB DDR 3) ULTRA FAST i3 i5 i7 Desktop Gaming PC 2TB 16GB NVIDIA GTX 1650
NOT ULTA FAST AT ALL1!!!, FROM DAY ONE PC WAS VERY SLOW ON START UP AND LOADING OR OPENING PICTURES OR FILES WAS SLOW, WE SENT IT BACK UNDER WARRANTY (WE PAY POSTAGE) THEY HAVE DONE NOTHIG TO THE PC THEY SENT IT BACK TO US PC WAS STILL SLOW..
AT THE CHECK OUT WE CHOSED Options: Intel i7 2nd Gen, 16GB DDR 3 THERE WAS NO OPTION TO CHOSE HARD DRIVE IT JUST STATED 2T HOWEVER WE ASSUMED THAT FOR GAMING PC IT WILL HAVE AT LEAST SSD BUT NO..
SELLER HAD EVERY EXCAUSE IN THE WORD ASKED US TO REINSTALL WINDOWS WHICH WE DID BEFORE WE CONTACTED THEM, SELLER BLAMED INTERNET SPEED WHEN PC TOOK 4-7 MIN AT START UP TO BE ABLE TO CLICK ON ANYTHING ON THE DESKTOP.
THEN SELLER ASKED US TO SEND IT BACK TO THEM AGAIN AND COVER THE COSTS FOR SHIPPING TO GET PC TO THEM AND COVER THE COSTS FOR THEM TO SHIP IT BACK TO US
I DO NOT RECOMEND onBuy AT ALL !!!!”
“I wish I'd read the reviews before I purchased from onebuy. DO NOT WASTE YOUR MONEY! I PAID (AND LOST) ALMOST £70 ON TWO SETS OF SIDE DRAWERS THAT NEVER ARRIVED! ALTHOUGH APPARENTLY THE SAT NAV SAID IT DEFINITELY WAS DELIVERED TO MY ADDRESS! IT ABSOLUTELY WASN'T. I HAVE HAD”
“If I could give zero stars I would. I ordered air pods for a birthday present. They seem to have got lost in the post. despite repeated attempts to get either a replacement or refund I just get passed around.between so called customer service and the seller. On buy seem to take no responsibility for the sale and my guess is that the seller is foreign and doesn’t care about their obligations under Uk law. It’s massively frustrating dealing with them. DONT BUY FROM THIS COMPANY”
“I wish I had read the reviews before buying from the ignorant rip off merchants!
I ordered 2 items from a seller on Onbuy (Goodsbybox) and was promptly emailed a goods despatched email and also a tracking number for Everi . After the delivery date came and went , I logged onto Onbuy to see I had been sent a message from them to say 1 of the items was out of stock and would I like an alternative or my money back. I opted for the alternative but have now had no response from them and also no products
I have sent 4 emails since and not one of these ignorant ****ends have replied to me.
How this company has an average of 4.5 stars is a complete mystery when you read all the bad reviews
I have tried searching for a telephone number for the company but cannot find one
SAVE YOUR MONEY AND USE SOMEONE ELSE”
“Unfortunately I had to put 1 star but actually it is zero. Disgusting customer service. I was sent two faulty mirrored side tables on May and to ensure no drama I asked for a replacement. Its going up to 5 months and nothing sent. Again to cause no drama I requested a refund and instead of listening they are making their own choice of sending me a replacement although I have not recieved it yet. They are nor apologetic or show act of it such as through good customer service, reassurance or any rectifications.
In summary please do not purchase from this site even if you are tight with money. You will recieve nothing but disappointment, lies, horrible customer service and more which you do not deserve especially if you paid for your item. I don't understand how they do not feel bad for how they treat paying customers. DISGUSTING.”
“I have not received my air fryer and I cannot contact the company. Thank goodness I arranged to pay in 3 as many reviews are reporting this company as a scam so at least I've only lost one third of the cost! I will contact Paypal today and cancel the other 2 payments and ask them why they are supporting a company that appears to be fraudulent.”
“Purchased small chest of drawers from company called Moderix, via onbuy.com, the item was damaged in many places, contacted moderix, who pretended he couldn’t hear me once he realised I was complaining. Messaged onbuy who ignored my messages. Both companies are clearly not to be trusted, don’t risk your money with these slimy companies”
“I purchased some products from "UNBEATABLESALE-USA" on the OnBuy website. Do NOT purchase from them. I've waited for months now only to be told the order is now cancelled and refunded.
I had specifically told them NOT to cancel and that I would wait longer (They'd missed the expected delivery by months already anyway) - only to be informed it was still cancelled and that I could place a new order - THE PRODUCT NOW COSTS £20 more! Just bad service!”
“Basically ordered from onbuy.com website beginning of August and not received my goods or a refund!!! Absolutely disgraceful service all round. Messaged the seller numerous times with no reply!! They still have my money and I’ve NO goods!!!! Onbuy.com customer support couldn’t care less and said get a refund from PayPal/ card company. As a busy full time working mum, I haven’t got the time to sort out all this due to incompetent companies!! Never again.”
