“AVOID THIS COMPANY. Unfortunately I cannot leave 0 stars so 1 is generous considering what they've put me through! Item was scheduled to be delivered in August, date came and went then the excuses began. They said courier lost 1 box, I rang courier, they didn't receive the item, so seller said 1 to 2 days I'd have another using the same courier.. Never arrived and courier never received the replacement... Seller then said another one is being sent out, I'll have it in 48hrs, suprise suprise, no item, I called the new courier, they never received the item, seller tried to say the couriers messed up... So by now the seller must be 3 units down and both couriers are liars. I opened a PayPal dispute, during this time a relative because very very poorly and passed away. PayPal found in my favour. Roll on this morning, the seller is messaging me on WhatsApp threatening me with bailiffs unless I pay him back in 2 days, I explained about the relative passing away and I'll happily deal with this after the funeral but no he kept threatening me. So unless you like hearing the words "1 to 2 days or 48hrs and threats of bailiffs I'd avoid this seller like the plague. Absolutely disgusting customer service. I have spoken with PayPal and they have advised me now. So Mr I've got no empathy, please do send me your bailiffs!!! I'm starting to think that this is in fact a scam company”
“Ordered 2 sets of 4 centre caps. Delivery was a week later than specified & only received 2 caps when they did arrive.
Contacted seller several times without success & there is no clear route to complain to onbuy
STEER CLEAR!”
“As a seller one of the worst sites
had a account manager from onbuy from last 3 years and was a verified seller for 3 years without any issues, one of my family member opened a account which they linked and onbuy stated its against there policy to have 2 accounts from a same person
i had sent them many emails requesting them to investage the issue as its 2 different seperate companies and both of them are uk companies under different names each time they kept refusing in anger i had then ended up swearing on messages and apoloised straight away in the next email for losing my patient as i had been emailing for nearly 3 weeks to fix the issue
they had suspended the accounts for swearing and using 2 different accounts
i had then been chasing them and emailed them over and over again to resolve the issue but they are not interested. i had senior members telling me to rejoin onbuy but they do not wish to reply when discussed about the issue.
completely scam and fraud company as amazon and ebay would aleast listen to you and try to resolve the issues.”
“Seller sent faulty items twice, refused to get the items collected, I have to pay to get the bulky items disposed. Tried to contact Onebuy for assistance their automated service is useless. So buy from this seller at your own risk.”
“Order deliered faulty. OnBuy did everything to prevent me returning the item. They have now said it will be over 5 weeks to inspect the item before they can consider a refund. Along the way thecustomer service has been terrible. I dont think I will ever see my money. BE WARNED AVOID THIS COMPANY”
“Ordered plants from IR Trading on 12th August, payment taken on the
same day.
Order not delivered. Requested full refund which seller is legally obliged to process.
No response from seller despite messaging twice from OnBuy contact the seller page- messages ignored. emailed seller direct 3 times, - emails ignored. Telephoned seller 4times - phone never answered.
THIS " SELLER " IS CLEARLY UNTRUSTWORTHY, TAKING MONEY UNDER FALSE PRETENCES AND I FEEL SHOULD HAVE ONBUY SERVICES WITHDRAWN.
THIS WAS THE FIRST AND VERY LAST TIME I WILL EVER BUY ANYTHING FROM THE ONBUY MARKETPLACE. IT APPEARS TO BE A HOME FOR CROOKS.
ZERO STARS”
“Ordered 2 items...24 July. One arrived 8-10 days later...from New Delhi(!) and the second never arrived at all. Could see no straightforward way to complain to OnBuy.”
“My item was never delivered!!! Seller would not respond. Tried to get help from customer services. The first agent tried sending a message to seller but again no respond. Second agent said it’s my responsibility to contact PayPal / bank to get a refund.
I will NEVER recommend anyone using OnBuy. It was one simple purchase that’s caused me so much inconvenience!!!”
“Fake products - buyer beware!
Fake products! Beware!!!
Please do not use this company! I bought a Hydro Flask which turned out to be fake and did not look like original or do what it was supposed to!
I emailed the company and they said they would look into. They didn’t come back to me so emailed again and all they said is that they were not selling them anymore! However they are still advertising them!
Will never use again!”
“Ordered a parcel in February. Nothing came so I contacted the seller, seller said it had been delivered but we have cctv and shows no one delivered anything. Contacted OnBuy and at first hand seem to be helpful. Messages have been going back and forth up until 5th august, now OnBuy said I must go to PayPal to resolve this issue but I didn’t pay by PayPal. Honestly I won’t be using this company ever again. Have a look at other reviews and it seems a lot of people have had the same experience as me. BE AWARE.”
“Full of scammers. I've been waiting over 6 weeks for my refund with exhausting messages back and forth.
They're just trying to wear me down with bargaining offers when I've been very clear that I only want my full refund.
Honestly the worst company to buy from. Terrible poorly made products and atrocious customer service.
Do not spend a penny here.”
“Order should have arrived on 11th July, emailed and took ages to reply then got one saying check tracking number, there wasn't a tracking number. Requested one but no reply still. I've requested a refund, still waiting for reply”
“I bought two king-size duvet covers on the Onbuy website. When the duvet covers arrived, they were way too big to fit my duvet – not a UK king-size!
I contacted the seller, but received no reply, so contacted Onbuy. They said that the seller does not sell on their site anymore, despite only buying the items a few weeks earlier? They said that I have to contact PayPal to sort out the problem. Unfortunately, PayPal have been unable to help, Onbuy will NOT help and I cannot contact the seller, so I have lost £80!
I thought that eBay were bad, but Onbuy are even worse. I will not buy from either of them again!”
“Would give ZERO STARS. Have purchased 2 items of furniture through this company. Both were disgraceful quality. I'm a month on and still NO nearer to getting a REFUND. The companies are discriminatory to the disabled in particular. Onbuy customer service are not helping or supporting my stressful empasse. The companies restrict reviews and one company has now changed it's name. Onbuy support seriously dodgy companies and I would not recommend you use them.”
“Delivery promised by the 12th July. Still not delivered and it’s now the 18th. No replies to my emails asking why. Never going to buy from them again. PS. They took my money on the day I placed my order. Not impressed.”
“My order did not arrive. No response from seller and have now been directed to pay pal dispute resolution. This is my first and last experience of using this site. Not holding out my hope for a refund”
“Ordered toilet seat from Beautylark (the seller)through your company.Sent it back because it didn't fit.Took my money quickly enough but doesn't seem to want to refund me now. Cost me just over £31 in total,and your response is to file a dispute with PayPal.That,s not who my dispute is with You should be responsible for the sellers you let advertise with you.Instead you're just sending me emails that you'll contact relevant person,but clearly someone is not giving a damn whether I get a refund or not.I will NEVER use your company again Not a patch on Amazon.”
“Have placed two orders with different sellers. The first one goods damaged and communication and refund has been difficult. Second order cancelled after payment as item out of stock and no response to communication and no refund. This is not good and there seems to be nothing for onbuy to intervene and help resolve. Once these issues are sorted I will not be using onbuy again.”
“I cannot use the drill safely as the manual says”while reading the operating instructions unfold the graphics page”. BUT THERE ISN’T ONE and I could not get in touch to request one without incurring cost.”
