“Ordered white glossy bedside table 2 draws. Instructions are awful holes to pig draws don’t shut properly awfull and not worth over £40 they will not last long at all the draws won’t shut fully there so noisey and a waste of money do not recommended at all”
“Abysmal service. I ordered something from a seller and still haven't received it after over a week. According to their own estimates, it should have reached me by now. I have tried to cancel the order but, despite submitting a cancellation request and sending several messages, the seller won't respond, even after 48 hours. I am seriously concerned I will not get my money back.
And as for OnBuy themselves, they are next to useless. Firstly, they take ages to reply back to you. I contacted them about this issue and had to wait practically a whole day before they responded. It's ridiculous to keep a customer waiting like this. And, when they did respond, they didn't do anything useful. Just contacted the seller like I had done and the seller still didn't respond. When I complained using their chat service, they didn't seem interested and just tried to pass the buck on to Paypal to try and get my money back. So, secondly, despite the fact that the seller has used their site to conduct their transaction, OnBuy take no responsibility at all and even refuse to help you get your money back. At least, eBay has buyer protection and they will step in when something like this happens. There is no buyer protection at all on OnBuy it seems.
And, furthermore, when you follow their instructions on their website to raise a dispute with Paypal, you've got to have a Paypal account to be able to do it. So, without that, you've got no way of being able to get your money back. This is despite what OnBuy "reassures" you about on their website. OnBuy should be telling potential customers that it's best to have a Paypal account if you want to make a purchase. And when you complain to OnBuy about this, they don't want to know and just wash their hands of it all. They're absolute charlatans.
So, avoid like the plague. I strongly advise using a more reputable and helpful business instead.”
“We bought a £47 rug and were charged £33.98 delivery to the North of Scotland, crazy for a small 1.2M x 1.7M rug
Will not use this company again and will advise everybody to do the same.”
“YOU ARE A FOOL, if you purchase from this company. Please shop elsewhere!!!! I purchased an item which I was pleased with the price, on receiving the item it was totally different to the picture advertised. I asked for a full refund but they kept asking ' could you accept the item with a partial refund '. I mentioned the incorrect item is of no use to me but kept on hounding me with the same stupid question. They're now saying in 'our policy' the buyer is responsible for the for returning the package. So frustrating!!!!! If I could only put my hand into my phone and grab the person responsible for this !!!!!! Look at the pictures!”
“I ordered two topscqt the start of April. The items were due to arrive on the 8th or 9th of April. I still haven't received them. I messaged the seller strawingberry multiple times for an update .the seller kept on making excuses and had no intention of sending me my items. They took my money then nothing. I will never be using this company again. Def avoid this company”
“I bought a Tom Tom GPS it was advertised as having European maps, my money was taken, then nothing, no contact from vendor, eventually it arrived after weeks, no invoice, no return address, no european maps, it will not update a complete rip off, whoever sold this item left no way of contact, so money gone, item junk, I will never deal with OnBuy again and advise my friends to follow suit!”
“Worst company ever. They literally won’t refund me. Supposed to be delivered 5 weeks ago and I keep asking them for a refund but the customer service just keeps saying he has to check logistics. Doesn’t take a month to check logistics. I am within my rights to ask for a refund since you did not deliver my item within the designated time. It’s 5 weeks late my nephews birthday is well over. PLEaSe REFUnD Me and act like a normal decent company.”
“Purchased a switch lite for our son for Christmas and an accessory.
Shipping was quick but that’s where the positives end.
To start with they sent the wrong accessory, offered to swap but replacement wouldn’t arrive in time so we purchased another so he had it to open for Christmas. We come round to March and the light on the screen has stopped working, no problem right? Technology breaks sometimes but it’s covered so it’s fine.
How wrong was I. 3 weeks, multiple emails to them to which we never got a response. No customer service number to call either, even tried tweeting them. So now we’re left with a broken switch, out of pocket and a very unhappy son.
Will never order from them again.”
“This is my first order and my last item should of arrived 30th march contacted seller was told we will contact carrier had no more emails from them just wasted my money do not use this site wish I had ordered from Amazon now and paid a bit extra”
“I have bought a controller battery back from OnBuy and it arrived after 3 weeks. It was clearly a fake product and not the original advertised pack made by Microsoft. OnBuy does not take any resposability for this and I am having to raise a dispute with PayPal instead. OnBuy does not seem to care that counterfit products are being sold on its webiste.”
“Purchased ' Dancing with Dandelions' sculpture
3 weeks ago it arrived today !
Nothing like its advertised online ! I didn't expect much for less than £9 but my god this is the biggest piece of tat I've ever purchased!!
The picture advertised is probably taken from another site that are legit and more pricey ! This was purchased to go on my mums grave , I'd be too embarrassed to place it on there ! Poor workmanship , made of poor materials & should have never been advertised as a completely different sculpture made of steel , this one is black and looks like I purchased it from poundland , bloody awful & to have waited 3 weeks for tat that's only fit for the bin ! !!!!!! Absoubtely disgraceful”
“I bought a product from on buy in 18/2/22. It was meant to be delivered between 8/26th March (oddly enough the expiry date for returns was 21/3/22) the item has still not arrived. I have contacted the seller twice for a refund and heard nothing. The site sends you around in circles trying to find out what to do next. I would NOT recommend this site based on my experience.”
“The item arrived later than scheduled (by 10 days). It was faulty. The motion sensor did not work. It did not carry a brand (xtralite) stamp.
You failed to respond to my request to return a faulty item. This was sent , in your 'return' system, on 28/03.
The order number is TNCJVS”
“Ordered an item of this site. Item arrived a week late I asked on buy for help. They don't want to know. Just keep saying to contact seller,who is being obstructive too. I want a refund and item collected back. Avoid this company. Take your money. Then don't want to know I also asked them to send me a link to leave a review. They have not done that either despite asking at least six times .
Totally useless. Obstructive company. AVOID”
“Placed:
12th March 2022
Sold By:
Maibo Limited
Order #:
TNK7PX
Delivery:
Free
Dispatched
Estimated Delivery: 21st March 2022 - 25th March 2022
Yes now fake company where is my order??? Any excuses or you should do refund???
Rubbish company rubbish replies rubbish excuses rubbish product’s”
“Unfortunately I had a problem with an order I placed. I contacted onbuy.com after making several failed attempts to contact ABC Bargains directly to be told there was nothing that could be done. I still have not received my product or any response from ABC bargains. Why are you using sellers on your site who do not reply to customer emails via your site?”
