One Call Rescue Reviews

Name: One Call Rescue
Rating: 4.61

4.6 Rating 2,442 Reviews

90 %

of reviewers recommend One Call Rescue

Company Reviews

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Metrics

4.6

Based on 2,442 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
On-time Delivery	95%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

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0203 738 7300

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One Call Rescue 5 star review on 12th November 2024

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Wonderful call handler SM1 who stayed on the line while I was safely located. Very reassuring. Plus time of recovery Sent over and ability to track recovery vehicle. Excellent”

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Posted 4 years ago

“The operator I spoke to was lovely and so helpful. She talked me through exactly what I needed to do and explained everything fully.”

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Posted 4 years ago

“Rang One Call at around 2pm and received Good service from the telephone agent, who said someone would be with me by 15.40pm. Mechanic arrived 20 mins before time given, after 10mins he said nothing he can do to help and rang through explaining to me that I would need recovery assistance and One Call would be back in touch with me. After approx 30 mins One Call rang back and only after confirming payment would they ring for recovery. Received a text from them saying Recovery would be with me by 17.42 pm, by 18.00 pm nobody had arrived and was just about to ring One Call when I got a text from the recovery guy saying he would be with me in approx 45-60 mins. Recovery vehicle finally arrived at 18.50, 2 1/2 hours after initial phone call. I am not complaining about the service from the One Call telephone agent but having to wait approx 5 hours from time of call to vehicle being recovered seems to be an awful long time to wait especially as the mechanic and recovery came from the same company who were stationed just 20 mins down the road.”

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Posted 4 years ago

“Quick straightforward no fuss recovery”

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Posted 4 years ago

“Very happy with the service from One Call today from phone call with Holly to engineer Sam. Flat battery (car not used enough during lockdown) sorted and replaced promptly and efficiently.”

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Posted 4 years ago

“Fantastic Service, within 15 minutes af making a call the repair agent was at my home, 15 minutes after that the car was back on the road. Superb customer service. Cant praise them enough.”

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Posted 4 years ago

“Very good service. All sorted within the hour, good communication”

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Posted 4 years ago

“Up and running just over the hour great service thank you”

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Posted 4 years ago

“Yes services were fast”

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Posted 4 years ago

“Friendly and helpful service.”

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Posted 4 years ago

“No fuss quick answer and assistance arranged in a very timely manner by bp2”

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Posted 4 years ago

“Fantastic Service arrived about 10minutes after I called.”

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Posted 4 years ago

“So kind with the initial call on the phone (mind put at rest!) & then van came quickly & sorted problem almost immediately! Simply couldn't ask for better, thank you!”

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Posted 4 years ago

“Helpful telephone response, finding my location online quickly from my obscure description of the main road slipway I had pulled into. response within 65 mins, not rush hour & central city location, was disappointed that only a recovery vehicle operative who after telling me to switch on engine informed me it was broke, however, they were very pleasant so maybe just me who didn’t find the humour in that 😂. Remove car to specified garage of choice within approx 30 mins”

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Posted 4 years ago

“Very prompt response and very efficient and got the car started very quickly. (GN3)”

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Posted 4 years ago

“Chap that turned up looked like I was an inconvenience to his day. He spoke very little and mostly ignored my questions. My car was turning over so realised it was battery. He quickly jump-started my car and asked for my keys and floored the throttle. He told me to drive for an hour which I did. The next day I started my car and the engine warning light came up saying reduced engine power and then car would only go about 15mph. I drove it to the garage where it cost me £300 for battery and new throttle pedal. Would I use One call again? No thanks!”

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Posted 4 years ago

“Great service. Had a flat battery. Had not used the car for weeks because of the lockdown. Guy turned up within an hour and got the car going. No problem.”

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Posted 4 years ago

“Broke down on a Sunday morning, no waiting on the line and the pick up truck was with me within 30mins. Excellent. (GN3)”

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Posted 4 years ago

“Excellent service! The lovely lady I spoke to (Genevieve) was reassuring as is was this first time I needed help and I was on my own! The rescue vehicle arrived earlier than expected, Stuart (recovery guy) was extremely helpful, he was able to get my car started and explained what I needed to do.”

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Posted 4 years ago

“The rescue truck arrived half an hour earlier than scheduled which was fabulous and the rescue person was extremely helpful and got the problem analysed and sorted in no time.”

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Posted 4 years ago

One Call Rescue is rated 4.6 based on 2,442 reviews