One Call Rescue Reviews

Name: One Call Rescue
Rating: 4.61

4.6 Rating 2,436 Reviews

90 %

of reviewers recommend One Call Rescue

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Metrics

4.6

Based on 2,436 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
On-time Delivery	95%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

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0203 738 7300

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One Call Rescue 5 star review on 12th November 2024

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“On 1/10/25 had a flat battery and contacted one call rescue at 12.24. I was informed I had to complete an online portal confirming my details.This was wasn't straightforward due to poor signal,eventually managed to complete it but it wouldn't accept my card payment. Had to ring one call again for them to take card payment of £20. I was informed that the verbally informed that the breakdown company (Westbourne Motors)would be with me in about an hour to hour and a half. Had a call from Westbourne motors at 2.28pm saying they would be with me between 4 and 5pm.I Rang Westbourne motors at 5.25pm and they informed me that they were very busy and wouldn't be with me until between 6 and 7pm. Eventually they turned up at 7.30pm . A seven hour wait and a very stressful experience!”

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Posted 2 months ago

“I had to wait 3 Hours to be recovered from the middle of a Bridge, blocking the Traffic, whilst getting verbally abuse from other road users. One Call Rescue should have made sure there was another Recovery team nearby with a quicker response time. This how ever wasn't the fault of the Recovery man from Yorkshire Rescue service. Who was very friendly, helpful and careful with my car and would highly recommend his service.”

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Posted 2 months ago

“Easy to use nice guy that came out”

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Posted 2 months ago

“Great service, broke down in a busy spot recovery was faster than expected and I was kept up to date throughout the process. My car got a temporary repair which meant I could complete my journey, very impressed.”

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Posted 3 months ago

“Great service, good communication, LP5 was very informative and helpful”

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Posted 3 months ago

“Vehicle recovered within estimated time frame by a very kind and helpful driver”

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Posted 3 months ago

“Very easy and pleasant to deal with and helped me with the problem”

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Posted 3 months ago

“Onecall were very helpful and efficient and quick to get me help”

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Posted 4 months ago

“EA5 was very thorough and helpful. The process was very streamlined and I was kept informed at every turn. She rang with follow up information when she said she would.”

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Posted 4 months ago

“Recovery guy came within hour and half It was a flat battery So got it going and advised to go straight to garage to get a new one Which I did Very pleased with that part of it My only gripe would be having to log in to your portal after the initial phone call I was in a car park and struggled with getting Wi-Fi Did it eventually but would have been better if the person taking the call could have done it for me”

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Posted 4 months ago

“Guy was really friendly and easily identified the issue”

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Posted 4 months ago

“Came out to replace a windscreen, the fitter said the window trim wouldn't seat properly, and he would get HQ to contact me and arrange a follow-up fitting. A week passed & no call. I spent 40 minutes with CS to get a fitter out as the trim was now faulty and the car needed to travel abroad. I was told this couldn't be done, but miraculously, a fitter was found. The 2nd fitter confirmed that the 1st attempt had used the wrong trim, although he blamed the weather & adhesive. He removed the faulty trim and tested to make sure the glass was correctly sealed. He said the office would call to arrange a 3rd fitter to re-fit the glass with the correct trim and notify them of the missing items. It was at this fitting that I noticed that the previous fitter had removed all the scuttle clips and taken away the parking & Ulez permits. Called by CS to re-book, and at this point I raised my complaint & booked the 3rd fitter. 3rd Fitter came and correctly fitted the glass with the correct trim; however, he left with the dashcam plastic mounting bracket. Contact CS and no complaint had been received so, had to start the process again (29/07) & received a response 31/07 & offered £40 & £10 for the missing clips. I declined the offer as more items were missing, and I advised that once everything has been replaced. 02/08 advised what the potential costs would be & no response, 06/08 confirmed £75.62 out of pocket in replacement parts & required resolution. 11/08 Been accused of fabricating the missing items (even though proof of purchase to replace them has been provided) & been offered the parts cost & £24. They haven't followed their own complaints process and produce poorly worded resolutions full of spelling and punctuation errors.”

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Posted 4 months ago

“Quick and simple- brilliant”

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Posted 4 months ago

“𝘛𝘩𝘦 𝘨𝘦𝘯𝘵𝘭𝘦𝘮𝘢𝘯 𝘚𝘵𝘦𝘷𝘦 𝘸𝘢𝘴 𝘷𝘦𝘳𝘺 𝘤𝘰𝘶𝘳𝘵𝘦𝘰𝘶𝘴 𝘢𝘯𝘥 𝘧𝘳𝘪𝘦𝘯𝘥𝘭𝘺 𝘢𝘯𝘥 𝘩𝘦 𝘢𝘳𝘳𝘪𝘷𝘦𝘥 𝘰𝘯 𝘵𝘪𝘮𝘦. 𝘛𝘩𝘦 𝘵𝘦𝘹𝘵 𝘮𝘦𝘴𝘴𝘢𝘨𝘦𝘴 𝘢𝘯𝘥 𝘶𝘱𝘥𝘢𝘵𝘦𝘴 𝘬𝘦𝘱𝘵 𝘮𝘦 𝘸𝘦𝘭𝘭 𝘪𝘯𝘧𝘰𝘳𝘮𝘦𝘥. 𝘛𝘩𝘦 𝘰𝘯𝘭𝘪𝘯𝘦 𝘷𝘦𝘳𝘴𝘪𝘰𝘯 𝘸𝘰𝘶𝘭𝘥𝘯𝘵 𝘭𝘦𝘵 𝘮𝘦 𝘱𝘶𝘵 𝘪𝘯 𝘵𝘩𝘦 𝘱𝘰𝘴𝘵𝘤𝘰𝘥𝘦 𝘢𝘵 𝘵𝘩𝘦 𝘭𝘢𝘴𝘵 𝘲𝘶𝘦𝘴𝘵𝘪𝘰𝘯 𝘴𝘰 𝘪 𝘦𝘯𝘥𝘦𝘥 𝘶𝘱 𝘤𝘢𝘭𝘭𝘪𝘯𝘨 𝘣𝘺 𝘱𝘩𝘰𝘯𝘦 .”

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Posted 5 months ago

“Quick call response, helpful team member and eventually great recovery service”

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Posted 5 months ago

“Genevieve was OUTSTANDING - great listener, patient and very professional. She made a very difficult situation very easy and didn’t rush me at all. Greatest customer service experience”

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Posted 5 months ago

“Very efficient website. Only waited approx 20 minutes for a return call advising someone would call when in the vicinity of my broken down car. Only 10 mins before a call came through advising would take 15 mins to get to the car. The car was collected and taken to home address. From beginning to end, the whole experience was extremely professional and efficient. Can't rate our recovery experience highly enough.”

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Posted 5 months ago

“Fantastic service, friendly rescue, prompt and good accurate assessment of the problem. Great outcome. Very pleased. Many thanks.”

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Posted 5 months ago

“EA5 was a pleasure to deal with. She ensured I was kept in the loop and gave me options which I didn’t knew I had. Thanks for all your help!”

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Posted 5 months ago

“Such a very efficient service, friendly staff (call handler EA5), and guided through the process with ease.”

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Posted 6 months ago

One Call Rescue is rated 4.6 based on 2,436 reviews