One Call Rescue Reviews

Name: One Call Rescue
Rating: 4.61

4.6 Rating 2,436 Reviews

90 %

of reviewers recommend One Call Rescue

Company Reviews

Questions

Metrics

4.6

Based on 2,436 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
On-time Delivery	95%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

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0203 738 7300

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One Call Rescue 5 star review on 12th November 2024

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The response was superb when I phoned as the clutch had gone on the car. Mason the recovery driver arrived an hour before the ETA and was so skilled and helpful. The phone call was easy, the drive back to the garage easy and I was back home within two hours of breaking down over 12 miles (not an easy route) away from home. I couldn't be happier with the people and the service. Highly recommend. Thank you.”

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Posted 2 months ago

“Fantastic service, arrived promptly, removed vehicle to approved dealership, clean and tidy cab. Driver/operator extremely helpful. All in all a very pleasant experience, not taking into account the breakdown.”

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Posted 2 months ago

“When I called to report my break down, I was given an estimate time of 54 mins. No that didn’t happen…. 24 mins after reporting GRS arrived, I was so happy to see him. The guy that arrived was just lovely, he had me on the road again with in 10 mins, told me what I needed to replace when I got to a garage so that I wouldn’t be ripped off!! What a lovely guy. First class service from one call and from GRS… thank you so much.”

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Posted 2 months ago

“Excellent service only waiting 15 mins lovely man Gerry recovering us to the garage”

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Posted 2 months ago

“Really nice and friendly. It's stressful enough to breakdown but the gentleman helped me.”

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Posted 2 months ago

“From making the call (as couldn't access the app) the help to respond, response and recovery driver( do not recall his name)were excellent... identified the issue quickly with gear linkage but could not repair as cable had gone. Did well to extract us from bus stop in busy town centre and deliver us safely to our garage ...thank you One call team”

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Posted 2 months ago

“From time of call to assistance arriving was approximately 1 hour. Very reasonable and reassuring considering the time of day (early evening). The initial call was handled extremely well and the service I received from the mechanic was excellent.”

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Posted 2 months ago

“Great service, quick response.”

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Posted 2 months ago

“A quick phone call easily explained ..... trailer arrived within 30 minutes ....kept upto date regarding arrival time by text link to trace trailer online. Great service by driver quick and efficient.👍”

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Posted 2 months ago

“Very prompt getting to my car and polite, happy to take my car to my garage”

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Posted 2 months ago

“Excellent service from your company. The driver, TF3, kept me informed about his time of arrival and was in fact earlier than expected.”

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Posted 2 months ago

“To be honest I was so stressed out but got in contact with you and it was all easy and stress free , I was picked in just over an hour really happy with service and a lovely break down man , we had a chat and just felt at ease , thank you all 😉”

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Posted 2 months ago

“Excellent. Communication was good, and recovery vehicle turned up at specified time. Faultless.”

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Posted 2 months ago

“Arrived 1 hour before estimated time. So friendly, reassuring and chatty. Couldn't fault the service!”

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Posted 2 months ago

“Friendly and helpful service. Would definitely recommend”

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Posted 2 months ago

“TF3 was great. The roads were full of traffic but he rescued the car with no disruption to other road users and got me to the garage in good time. Faultless and no stress! Thank you”

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Posted 2 months ago

“Mechanic that turned up was quick and efficient. Trying to speak to somebody initially to arrange the appointment wasn’t so good. Told to go on the online portal; couldn’t navigate this so called back and mechanic’s appointment was made verbally. Why not just do it person to person? If not, then make the portals more user friendly and not designed by geeks. Typical of the lack of thought put into these procedures and surveys is the question below asking how long it took to respond. It was actually a very acceptable one and a half hours, but the options skip from ‘under one hour’ to ‘2 to 3 hours’. How am I meant to answer that?”

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Posted 2 months ago

“Very easy to book breakdown call with swift response.”

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Posted 2 months ago

“Quick to respond and recovery team arrived within 1 hour, sorted problem back on the road within 40 minutes”

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Posted 2 months ago

“Yes all was handled fine and the breakdown people turned up with not much time to wait from phone call”

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Posted 2 months ago

One Call Rescue is rated 4.6 based on 2,436 reviews