One Call Rescue Reviews

Name: One Call Rescue
Rating: 4.61

4.6 Rating 2,436 Reviews

90 %

of reviewers recommend One Call Rescue

Company Reviews

Questions

Metrics

4.6

Based on 2,436 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
On-time Delivery	95%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

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0203 738 7300

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One Call Rescue 5 star review on 12th November 2024

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Phenomenal service. Honestly, it could not have been better. Driver was prompt, extremely knowledgable and very professional. I couldn't recommend them highly enough.”

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Posted 2 months ago

“Quick, pleasant and informative”

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Posted 2 months ago

“The person I spoke to on the phone was very helpful and guided me through the process Midhurst Engineering are a local company and turned up in 20 minutes and Tyler was just delightful and very helpful”

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Posted 2 months ago

“So far the guy on the phone was most helpful”

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Posted 2 months ago

“Very easy to use very quick response very polite customer service. We were in the middle of dartmoor in fog and rain with no windscreen wipers working. We told One Call through the app And less than 1 hour later we were on our way home and this on a Sunday. So very grateful. Graham out knight in shin high viz was pleasant and friendly. Great service”

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Posted 2 months ago

“The driver was great, friendly, helpful and knowledgeable. The app sent the driver wrong pick up address though, so there was some delay”

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Posted 2 months ago

“Very fast response. Very understanding of our concerns and everything we asked was explained”

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Posted 2 months ago

“If I could give less than one star I would but unfortunately, I haven't been given that option. This review is for Ben (spoke to him at 14.26 on 18/10/2025) and if your calls are recorded, I suggest you listen back to it and use it in future training exercises as to how NOT to treat or speak to customers. The way my claim was dealt with and the patronising way I was spoken to is the Gold Standard in how to alianate and lose customers. It's safe to say that when my policy is up for renewal I won't be renewing with you and will discourage anyone I know from taking out a policy with yourselves. In answer to Ben's question as to whether I understand how breakdown services work, I've worked in insurance for over 30 years, so yes, I do (I also know how to treat customers for the record and UNDERSTAND where my wages originate). My brother kindly travelled from Bradford to change my tyre in the end, to save me from having to wait a minimum of FOUR HOURS to get my tyre changed by yourselves, with a side order of patronisation and attitude. To say I'm disgusted doesn't even cover it”

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Posted 2 months ago

“JJ1 - great. Couldn’t go online so spoke to someone. Told I would get an email which would show my location, unfortunately couldn’t download the link so rang back with What3words. Waited 3 hours but Recovery kept me informed.”

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Posted 2 months ago

“My car was left immobile at a local Golf club, in a remote area. I called One Call rescue talked through my issue and within 40 minutes a recovery vehicle had reached me. Ten minutes later my car was running and a diagnostic check also gave me the peace of mind that the problem was not as severe as anticipated. Great service from the initial call to the recovery driver. Thanks.”

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Posted 2 months ago

“Really happy with the wait time and the service, Simon was very professional and explained everything really well. The at the end he went over all that he did and gave me a report on my battery. Really happy and back on the road in no time.”

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Posted 2 months ago

“Excellent service. Quick response and great tracking service.”

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Posted 2 months ago

“They came within one hour and fixed it and told me what I had done wrong. Very helpful person. Not sure why I had to pay£20 on line before he came though”

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Posted 2 months ago

“BR2 was amazing , initially I was instructed to go to the portal and request assistance but the portal failed . I rang back and spoke to BR2 who helped me , it’s so much easier to speak to someone rather than use the portal which didn’t work . Thank you so much BR2”

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Posted 2 months ago

“Lovely friendly recovery driver . Wasn’t waiting long !”

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Posted 2 months ago

“Could not have asked for a better service, I think the estimated time was about an hour or so waiting time and the young lad was with me within 30 minutes or so .. the fault turned out to be the Battery that had seen better days and at ten years old will be changed for a new one within the next hour of writing this review Again a sterling service from one call and the breakdown team ... Thank you”

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Posted 2 months ago

“great guy very helpful”

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Posted 2 months ago

“Helpful, had to call out due to car issues, the first, second time the mechanic was very helpful, when it can to the car having to be pick up to be towed to the garage, the guy was late and very rude and grumpy. The only reason I'm giving 5 stars is because One call and the first two call out”

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Posted 2 months ago

“Had to call recovery today, Hinton Rescue, was extremely pleased by the speed of arrival, unfortunately couldn’t be repaired so my car was taken to my garage, I had already called ahead so they knew to expect it.”

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Posted 2 months ago

“One calls response was excellent today, prompt and direct, well done. Woodlands Rescue was absolutely brilliant today. Andy was a complete professional from start to finish. He couldn't do enough to help me out of a bad situation today. The best service I've received in a long time. Well done all, you all saved me today”

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Posted 2 months ago

One Call Rescue is rated 4.6 based on 2,436 reviews