One Call Rescue Reviews

Name: One Call Rescue
Rating: 4.60

4.6 Rating 1,987 Reviews

90 %

of reviewers recommend One Call Rescue

Company Reviews

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Metrics

4.6

Based on 1,987 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
On-time Delivery	95%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

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0203 738 7300

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One Call Rescue 5 star review on 12th November 2024

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“It was very good quick response and friendly service”

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Posted 1 year ago

“The service was amazing. The gentleman who rescued me was kind & helpful. Really very grateful. Thank you”

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Posted 1 year ago

“Fantastic - we had a blow on M4 , there were fast to us , really lovely and all round perfect !”

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Posted 1 year ago

“Came very quick and sorted the problem”

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Posted 1 year ago

“Mixed. Call handlers were helpful. First mechanic came within 30 minutes. Changed burst tyre and recharged battery and said I was good to go. I expressed my concern that before the blow out there was a noise from under the car and I was worried about continuing my journey on the motorway. He said everything was fine, the tyre was just poor quality and basically left me without further checks. I started to drive off but the noise was still there. Called helpline again. They said they could not arrange the car to be towed home until the afternoon of the next day! I needed to get home earlier so took the train which they refused to cover the cost of. The driver of the delivery truck correctly diagnosed a broken mainspring which had gauged a hole in the tyre. If I had followed the advice of the first mechanic I would have gone onto the motorway which was 5 minutes away and the second tyre would also have burst with potentially catastrophic results! The driver of the pick up lorry was extremely helpful and friendly.”

One Call Rescue 2 star review on 10th December 2023

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Posted 1 year ago

“Excellent service from start to finish. Fantastic smooth pick up to garage. Excellent communication from all staff. Would highly recommend.”

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Posted 1 year ago

“Excellent service and advice from knowledgeable insurance provider.”

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Posted 1 year ago

“The lady I spoke to brilliant and caring making sure I got home first time I've had to use my recovery and was very happy with how it was dealt with”

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Posted 1 year ago

“Very happy. Catastrophic puncture out in the sticks. Straight through to the handler, I was on a low loader and home withing a couple of hours.”

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Posted 1 year ago

“Thank you again AA. Great service as always. First class assistance from the AA engineer.”

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Posted 1 year ago

“Excellent, professional service by Tony , not only got me back on the road , but gave some great advice & tips . Very pleased .”

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Posted 1 year ago

“Joel was very helpful and fast! I called and 5 minutes later there’s someone on the way to me! Also the mechanic was great and got me up and running very fast!”

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Posted 1 year ago

“Very helpful, immediate response, very happy with the service”

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Posted 1 year ago

“Call to my Insurance company was made at 8.30am the One Call Rescue team called me at 8.53 to say they'd be with me in about 20 minutes & they were bang on time! Amazing service 👏 🙌 👌. The One Call Rescue recovery driver called me twice with updates on his ETA and was really professional when he took my car. Can't recommend highly enough. Brilliant start to finish. THANK-YOU 🙏”

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Posted 1 year ago

“The mechanic who attended was pleasant, good humoured and knew his trade. My gripe is that a predicted arrival time of 10:30am was in reality after midday. If I had been properly informed of the timing I would have provided a higher rating.”

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Posted 1 year ago

“The breakdown vehicle was on time in fact it was early which was great the driver was very friendly and new his job I would absolutely recommend this company thank you gareth”

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Posted 1 year ago

“Brilliant response. Also couldn't of got a better recovery driver. 10 out of 10.”

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Posted 1 year ago

“Very prompt service”

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Posted 1 year ago

“Brilliant service and Martin from Burke Brothers was such a lovely guy that came to rescue me. Thank you”

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Posted 1 year ago

“The guys came out and sorted the breakdown OK but before anyone was even sent when asked did the van have ad blue in it and we said yes we was charged £60 extra even though the was not ad blue added to the petrol that was put in the diesel engine. I would appreciate if you could send back the £60 to our account?”

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Posted 1 year ago

One Call Rescue is rated 4.6 based on 1,987 reviews