One Call Rescue Reviews

Name: One Call Rescue
Rating: 4.60

4.6 Rating 1,981 Reviews

90 %

of reviewers recommend One Call Rescue

Company Reviews

Questions

Metrics

4.6

Based on 1,981 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
On-time Delivery	95%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

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Phone:

0203 738 7300

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One Call Rescue 5 star review on 12th November 2024

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Leanne was very helpful , I had a problem when paying the excess on the recovery ,it wouldn’t go through . Great customer service.”

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Posted 2 years ago

“I Called "One Call" breakdown home start today they unable to fix the problem today as My own garage cannot accept my car through The OneCall "Recovery Service" till next week So after a discussion with the "One Call" representative they will allow me to get the recovery done next week from home, when my garage can repair the problem So disappointed it couldn't be repaired today at the roadside but I was very pleased with the service and attention received today from your company and hopefully it will be recovered next week to my garage Many thanks John whittamore”

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Posted 2 years ago

“Quick, easy,prompt, reassuring service. Made a difficult situation so much easier. Never used this service before but I was surprised how efficient the logging of the breakdown was and how quickly someone called me and explained what would happen. I was given a time frame but again assured I would be kept updated with progress, even a link to see how far away the recovery truck was. Arrival was quicker than the max and min time that was originally proposed. My car was delivered safely to the required destination. Would100% recommend, especially for novices like me!”

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Posted 2 years ago

“Recovery a recieved today was brilliant has it was last time he got to my car super fast fixed the problem he was very helpful and polite am over the moon a got this cover on my car one call insurance highly recommended 100%”

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Posted 2 years ago

“When I initially called for assistance, the operator informed me I would be sent a link to complete. The link arrived on my phone which I completed, which was not the easiest because it took many attempts for the form buttons to react. Having completed the link I then waited for an hour and 20 minutes and no one showed. I then called again and another operator informed me that there was no information regarding my last call. I then explained to her that I had completed the link sent to me, but no, there was no information regarding my breakdown. The operator then made my case a priority and a very polite charming friendly recovery operator from Midhurst Recovery came out within an hour 10 minutes. He then took me back to my home and all was fine. The recovery driver was very professional in every way. I have a couple of relative important observation to make: 1. Sending a customer a link to complete is ok for the younger generation, and I am tech confident, but it was complicated, and if the signal is poor especially where I was broken down, it's very time consuming. 2. Why can't the call centre operator take all your details over the phone and give a time span of when the recovery will be out to you? This is what the call operator did on my second call. I suggest scrap the sending of the link, and have the call operator deal with everything on the initial customers call.”

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Posted 2 years ago

“The lady who took my call was brilliant. Everything was dealt with quickly and when the mechanic came out to me he was also brilliant! Very knowledgable, re assuring and kind.”

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Posted 2 years ago

“The gentleman was very polite and explained everything to me. Very punctual”

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Posted 2 years ago

“I had a flat and couldn’t get the nuts off to change the wheel. I called one call rescue line. It was answered very quickly by a very helpful and polite man. He explained the process of a text and how to process the call out. The text came immediately. I followed the links which picked up where I was ok Ned on a map accurate the house number and street. One hi. Up in the process was the question re pets in the car. I ticked zero but it stalled at that question. I called back and spoke to the same helpful man who immediately actioned it over the phone. Ten minutes later I had a call from the mechanic to say he was in his way. The tyre was changed successfully and I was on my way again. I was very satisfied and impressed by the first class service all the way. Thank you”

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Posted 2 years ago

“Very polite and prompt and fast servuce from Customer services and breakdown services driver”

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Posted 2 years ago

“Such a quick fantastic response from One Call. And friendly face from the recovery breakdown man. Lovely service from all”

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Posted 2 years ago

“The recovery vehicle was trackable to my location and arrived ahead of time, great service, very friendly and professional”

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Posted 2 years ago

“Prompt, efficient service”

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Posted 2 years ago

“Speedy / high quality service - from customer service and the last 2 relay drivers… Gary on Friday and Jason today! Really great 👍🏻”

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Posted 2 years ago

“I had a very flat tyre and needed assistance to the local garage, I got intouch with one call and they called me back straight away and arranged for a rescue, very helpful and very polite.”

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Posted 2 years ago

“Very helpful, straightforward and professional, thank you.”

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Posted 2 years ago

“Fast reliable friendly service, back on the road within the hour”

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Posted 2 years ago

“Swift service and all sorted very quickly.”

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Posted 2 years ago

“Quick,and easy.recovery arrival as described,friendly and helpful”

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Posted 2 years ago

“So easy called at 1000 recovered by 1230. Fantastic customer service 👏”

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Posted 2 years ago

“Superb quick recovery. Very helpful 30 mins wait time . Brilliant”

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Posted 2 years ago

One Call Rescue is rated 4.6 based on 1,981 reviews