Name: Opendoor
Address: 410 N Scottsdale Rd, Ste 1600, 410 N Scottsdale Rd, Ste 1600, Tempe
Rating: 4.41

“Huge wait times to talk to anyone. Call center with someone who barely spoke English and got disconnected twice. Watch for hidden fees.”

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Posted 4 years ago

Thanks for taking the time to send your feedback to us. We will definitely share this with the team so we can continue improving the Opendoor experience. If there's anything we can help with, please reach out to resolution@opendoor.com with your name and property address.

Posted 4 years ago

“They are just impossible to buy from, they never respond to calls, it takes them days to respond to an email. they don't even read the contract before rejecting it for a "mistake" that isn't even there (I think they get the contracts mixed up). They insist on a short closing time, and they want double the normal escrow amount, then they drag their feet on every thing for their end and run out the closing time. I'm not sure if they are malicious or just incompetent.”

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Posted 4 years ago

We value your feedback and would like to investigate this further. Would you please send us an email describing the issue with your name and property address to resolution@opendoor.com?

Posted 4 years ago

“I live across the street from 45105 W. Horse Mesa Rd. in the City of Maricopa a home purchased by Opendoor over a month ago. The weeds are now a foot tall, trash in the front yard, trash cans still on the driveway. Nice to know how much Opendoor cares about the neighbors and what we are forced to look at after they purchase a home.”

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Posted 4 years ago

We appreciate you bringing this to our attention, your feedback is important to us. Please reach out to resolution@opendoor.com with your name, property address and the details of your situation, so we can look into this further.

Posted 4 years ago

“Could never even view an opendoor listing. We have tried to visit 2 homes listed by opendoor. They both had misinformation in the listing -one listing there was no AC and one saying there was no HOA. The homes did indeed have AC and the HOA for the other property was $800 quarterly. The first home the lockbox would not work. These things happen, but with opendoor there is no agent you can speak with. We waited an hour for someone to speak with us and the call dropped and they never called back. The second property the failed to let us know the neighborhood was gated and never provided a gate code. Could not get in. Safe to say i will NEVER view a home listed by opendoor again. These issues would be solved if they actually tried to be correct in their listings and they had a dedicated agent line where we can speak to someone when were trying to view a home. I will tell everyone i know to”

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Posted 4 years ago

We appreciate you bringing this to our attention, your feedback is important to us. Please reach out to resolution@opendoor.com with your name, property address and the details of your situation, so we can look into this further.

Posted 4 years ago

“The process Opendoor puts home sellers through is designed to put the seller at a disadvantage or force them through unfavorable circumstances. Our first point of contact person gave false information on how the process would go (rather than just saying "I don't know; I'll follow up" so we had surprises when signing paperwork (for which we were given a deadline to sign and couldn't get legal clarification in time). The offer given was okay given market conditions, but they only use their inspector and then waited until 24 hours before closing (a week and a half after inspection) to present their offer with reduced repair costs, etc after inspection. The home seller is intentionally given no time to react, the people at offer pad are hard to get in touch with (thus giving even less time to figure out things) and the closing attorneys were calling me (not the buyer responsible for the inspection reports, other paperwork) because offer pad hadn't provided things they needed to and no one could get in touch with them. The people who work there are unapologetic and uninformed. You can tell something is going on internally there. They do not care about customers. The reason we went with offerpad was to avoid the rigamarole of home selling, but they dredged us through all of it. If I could do it again, I would try a different service or just use a realtor.”

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Posted 4 years ago

We appreciate you bringing this to our attention, your feedback is important to us. Please reach out to resolution@opendoor.com with your name, property address and the details of your situation, so we can look into this further.

Posted 4 years ago

“I hope no one lives next to a property for sale by Opendoor. They don't cut the grass as needed nor do they maintain the exterior like other real estate companies. They are not responsive to neighbor request to speak with someone directly about property issues. They are not good neighbors while they are selling the property!”

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Posted 4 years ago

Francis, thanks for taking the time to share your feedback with us. Could you please email contact@opendoor.com with the property address? We strive to be good neighbors and would like to look into this further.

Posted 4 years ago

“What went wrong? This company gives the Real Estate industry a bad name. They never respond. They don't know the market! Why are there listings don't sell and sit on te market for over 60 days in this kind of market. Well, it is called incompetence. They don not respond to an offer, in writing and all cash. A success to any business is MANAGEMENT and in this case there is none.”

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Posted 4 years ago

Thank you for reaching out, your feedback is a gift, and we would love to learn more. Please contact us at resolution@opendoor.com with your name, property address, and your experience details so we may look into it further.

Posted 4 years ago

“Sent them comps of same exact house, (custom built) by same builder a few streets down from us. That home sold for over $125k more than what they offered us, and when asking why, they replied “not sure”. That had a pool, but def not an adequate reason for the low ball offer, plus we have a 2k sq ft larger lot. We have 3 community pools in this upper end neighborhood. Not impressed, and as others have written, it’s a default “repairs” plus a 5% fee, so what’s the diff then selling via realtor agents? Won’t recommend them to anyone and quite shocked they have such a high rating.”

Helpful Report

Posted 4 years ago

Thank you for taking the time to share your feedback with us! A negotiation doesn’t reach a common ground every time, but we are constantly improving our services and we would like to look into this further for you. Please reach out to contact@opendoor.com with your name, property address, and the details of your experience so we can investigate this situation.

Posted 4 years ago

“First offer was fair. After inspection exterior and interior (guy showed up without warning) the house they low balled me on the final offer for no good reason or explanation. Kind of scammy to low ball 10% less than your last offer and ask folks to spend good time while giving you serious consideration. The first offer was the right price actually so I give kudos to their AI but the second one really left a bad taste - uncalled for and not even close to market value. Waste of time (for me at least) ...I will not use open door again.”

Helpful Report

Posted 4 years ago

We are deeply sorry that you feel this way, Ron! We are struggling to always offer the most attractive deal, but unfortunately, the negotiation sometimes doesn’t reach a common ground and we apologize that this was your case. Please contact us at resolution@opendoor.com, so we can investigate the issue further. We are sorry we didn't meet your expectations and will utilize your feedback to further evaluate and develop.

Posted 4 years ago

“This is the worst purchase experience I ever had . These people don’t respect people’s time . Since the first day of the process , it’s been a nightmare all the way up to closing . I’m actually here during my closing wasting my time waiting for they’re attorneys to complete the closing which takes 1 hour to finish . I’ve been here for 3 hours because they have no idea what they are doing . If I’ve known this , I wouldn’t even buy this property . It’s not worth it !!!! Beware and be smart !! Not worth it !!! Worst decision I’ve done my whole life !!!”

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Posted 4 years ago

William, we value your feedback and take it seriously. We want to look into this further and we kindly ask you to help us improve our services by sending an email with the situation you have encountered at contact@opendoor.com. We deeply apologize for any inconvenience caused and we assure you that we will utilize your feedback to further evaluate and develop.

Posted 4 years ago

“Waste of time contacting this company. Had us go through the documenting process and sent someone to evaluate the outside of the home. After that, never heard from them again. We tried contacting our "rep" Melissa Bick, who used the holiday weekend as an excuse for the delay, then never responded to any more emails. We decided to hire a realtor and got $35,000 more than what these hucksters offered”

Helpful Report

Posted 4 years ago

Thank you so much for bringing this to our attention, Kris. We are really sorry to hear that your experience with us didn’t reach your expectations and we want to investigate this situation to make sure that it will not happen again. Could you please send us more information at contact@opendoor.com, so we can investigate further? We deeply apologize again for the inconvenience caused!

Posted 4 years ago

“Please avoid using their lender/loan services. They do not have enough employees for the booming market and made it an absolute nightmare to close. They were late every step of the way and delayed closing multiple times. They would not respond to phone calls or emails until they had to start paying us (as written in the contract- it is $100 per business day past closing if it the fault of Opendoor). They changed closing 3 times without even telling us until AFTER a missed date. They didn’t verify closing until the day before, 30 minutes before our bank closed and we needed to wire money to the law office. Since everything was so last minute, we did not have time to call and verify our wiring instructions and lo and behold a scammer emailed us incorrect (but extremely real looking) information and we lost $17,000. We have no idea if we will get it back. While this isn’t directly the fault of Opendoor, it could have been avoided if they would have answered calls and verified sooner than 4:30 the evening before closing. The day of closing, we received an email ONE HOUR before we were to be at the law office (which was an hour away) that our closing costs were actually $1,500 more than they told us the day before and we were stressing to figure out how to get that money to the attorney handling the closing. This was overall the most stressful, frustrating, and upsetting 3 months of our lives and I will warn anyone I meet not to use this company.”

Helpful Report

Posted 4 years ago

We are so sorry to hear this and we thank you for letting us know! We always strive to provide the best assistance possible for our customers and we will use your feedback to rectify this situation immediately. Please reach out at contact@opendoor.com so we can look into this matter further. We sincerely apologize again and we are eagerly awaiting your email.

Posted 4 years ago

“We were originally offer $555k for our home. When I had to update the offer to schedule the virtual walk through, it dropped the offer to $533k (8 days after the first offer). Was told that offers usually go back up after the walkthrough. After the walk through - they dropped the offer to 530k and had over 6k in “repairs” required. When I inquired about the repairs, they said the A/C will need to be replaced (it doesn’t) along with paint. The home was just repainted. When I pressed them on their offer and asked why they were not using a comp 2 houses down from ours that just sold for $589k, they stated that they purposedly excluded that due to the other home having superior lot location and “upgrades”. All if this was fodder and completely inaccurate. Our home has nicer furnishings and a far superior lot. When I asked them what they would list our home for after they purchase and make the “repairs” to the home, they refused to answer. Their 530k minus “fees” was essentially a 495k offer for a house that will list and sell around 590k - 600k in the open market. Highly disappointed around the process, lack of transparency and clearly trying to take advantage of uneducated home owners to allow Opendoor to come in and reap massive profits and not provide any real answers to their ridiculous low offers. Either be transparent, real or not. There is not a single appraiser who wouldn’t use the house 2 doors down to use as a comp…. Unless they work for Opendoor…. - Avoid like the plague if you want a real offer and to maximize your returns and equity in your home.”

Helpful Report

Posted 4 years ago

We are deeply sorry that you feel this way, Joe! We are struggling to always offer the most attractive deal, but unfortunately, the negotiation sometimes doesn’t reach a common ground and we apologize that this was your case. Please contact us at contact@opendoor.com, so we can investigate the issue further. We are sorry we didn't meet your expectations and will utilize your feedback to further evaluate and develop.

Posted 4 years ago

“Run!! Everything went smooth and the docs were signed 1 day ahead of closing date. After docs were signed, Opendoor changed the closing date several times. 1 week later, still has not funded. So they have recorded a property without funding several days later. Not only unethical, but per a consult with a real estate attorney, not legal. I will now have to take legal action to get paid. Not worth it!”

Helpful Report

Posted 4 years ago

Thank you so much for bringing this to our attention. We are really sorry to hear that your experience with us didn’t reach your expectations and we want to investigate this situation to make sure that it will not happen again. Could you please send us more information at contact@opendoor.com, so we can investigate further? We deeply apologize again for the inconvenience caused!

Posted 4 years ago

“My first contact OPENDOOR was great was offered $436,200 for my home and was told after a video walkthrough most offers go up. After my video walkthrough my offer went down $50k, WOW. Their employee David said they pulled comps in 1/2 mile radius ( this should have been done before first offer ) and were much lower, well smaller homes are cheaper. Their assessment of video was my house needs 25% painted, even though it was painted in 2019, only 2 adults live in home. Was asked if we have pets yes we have 2 pets less than 12lbs, as result their letter to me was theres a strong pet odor in home, must compete a chlorine dioxide cleaning for the whole home and duck work due to the strong pet odor. Yard was nick picked over twigs and small limbs from 3 very large pin oaks. I need to trim bushes. There were several other items nick picking items. This company is very insulting to the prospective customers, no one from OPENDOOR has been in my home to smell any odor and when I questioned David about it his response was the home inspector that came out to see the exterior of home smelled the odor. THE INSPECTOR NEVER ENTERED MY HOME. I said so odor is so bad he smelled it out side through the walls. David said I'm sorry for that being on report. The company makes you fix issues ( I agree with fixing TRUE issues) and charges a 5% service fee which is a 5% sells commission. Why would anyone pay OPENDOOR a 5% commission to buy their home when they don't do anything to earn the money, at least a realtor does list and show home. I will never ever do business with or recommend OPENDOOR to anyone. I would honestly give them a NEGATIVE star rating if I could.”

Helpful Report

Posted 4 years ago

We are so sorry for the inconvenience caused, Dean, and we thank you for taking the time to share your feedback with us! Unfortunately, a negotiation doesn’t reach a common ground every time and we sincerely apologize for this. However, we are constantly struggling to improve our services and we would like to look into this further for you. Please reach out at contact@opendoor.com so we can investigate this situation.

Posted 4 years ago

“If I could give this company zero stars I would. Not only has it felt like such a fight to purchase our home from them, they have been so disrespectful throughout the process. My husband and I booked a flight and rental car for the weekend to fly to Florida to close on our home, but 5 hours before we were supposed to board our flight we get an EMAIL (not even a phone call) saying we were no longer able to close due to their contractor not doing the job that needed to be done. We wasted over a thousand dollars flying out there and staying to not even close on our home. Not to mention when we walked through the home it was dirty. In the listing it says it is regularly cleaned but that was definitely not the case. When we walked through the home there were dead cockroaches on the floor, insulation that was all over the carpet, and the icing on the cake was someone peed in the toilet and there was no water so it had just been sitting there for lord knows how long and it SMELLED SO BAD. They refused to clean the house after this and screamed at our realtor on the phone when she confronted them about this. They never even offered some kind of compensation on our flights or rental car that we purchased even though it was their fault we were unable to close that weekend. I will NEVER recommend Opendoor to anyone that I know. I have never felt more taken advantage of, walked over, and disrespected by any company.”

Helpful Report

Posted 4 years ago

We value your feedback and take it seriously. We would like to further investigate this and find a solution for future collaborations. Would you kindly send us an email describing the issue at resolution@opendoor.com? Please accept our apologies, Madison, and let us assure you that we continuously strive to improve our process and service!

Posted 4 years ago

“After wasting an hour of video conference, I received an initial offer. I was pleased, especially after the video review, the rep told me the house was clean and desirable and it is possible to expect even more than the initial estimate. The entire value proposition was to skip using a realtor and of course avoiding the heavy commission. Get this, after the rep telling me the initial offer might go higher - it was significantly lower but most of all, THEY CHARGE A 5% COMMISSION! Are you kidding me? The entire business model is to avoid using a realtor and pay a commission. They DO NOT tell you about the 5% fee the entire time they are dealing with you. Avoid these clowns. My rep was David Nunez. A very nice person, but his company, and their tactics completely suck.”

Helpful Report

Posted 4 years ago

Chas, we value your feedback and take it seriously. We want to look into this further and we kindly ask you to help us improve our services by sending an email with the situation you have encountered at contact@opendoor.com. We deeply apologize for any inconvenience caused and we assure you that we will utilize your feedback to further evaluate and develop.

Posted 4 years ago

“gave a preliminary offer of between 320,000 and 360,000 then after zoom they gave a final of 288,100. The home is brand new and has had the basement finished. Talked to a realtor and said would get over 300,000”

Helpful Report

Posted 4 years ago

We are deeply sorry that you feel this way! We are struggling to always offer the most attractive deal, but unfortunately, the negotiation sometimes doesn’t reach a common ground and we apologize that this was your case. Please contact us at contact@opendoor.com, so we can investigate the issue further. We are sorry we didn't meet your expectations and will utilize your feedback to further evaluate and develop.

Posted 4 years ago

“I am so disappointed with Open Door. My fiance and I found the perfect fixer-upper in a great neighborhood. Going in, we knew the house needed some serious work. With original bathrooms, a few roof leaks, and pool surface issues. Luckily, the previous owners did do some work such as a moderately updated kitchen and pool deck. The house was priced for 515,000 and we ended up under contract at 508,000. After the inspection process, it was brought to our attention that the AC's were from 1986 one of them not working at all and the roof had no life left in it (among other minor issues). Our mortgage company would not insure us unless the roof was fixed before closing. After weeks of waiting to hear back from Open Door we finally negotiated a new roof. Until we got the appraisal back. The house only appraised for 490,000. We were willing to pay 490,000 as long as the roof was still replaced. After more weeks of waiting to hear back from Open Door, they would only pay for the roof if we came up in price to 500,000. We continued to negotiate with them, but they wouldn't budge. We had to back out of the contract. Now, here's why I am writing this review. The same house, that we LOVED and were willing to by at 490,000 is now back on the market for TWO WEEKS LATER AT 475,000. Not only did they royally screw us over, it was nearly impossible to get in contact with someone at Open Door. Our Realtor would try to call them several times and they would never answer. Open Door would only respond to emails and would take days on end to respond. I don't know who operates a company like this but I would not buy a house from them or recommend anyone to buy a house from them.”

Helpful Report

Posted 4 years ago

We are so sorry to hear this and we thank you for letting us know, Morgan! We always strive to provide the best assistance possible for our customers and we will use your feedback to rectify this situation immediately. Please reach out at contact@opendoor.com so we can look into this matter further. We sincerely apologize again and we are eagerly awaiting your email.

Posted 4 years ago

“I’m currently selling my house to open door. I’m supposed to close in 1 week. The closing costs are suddenly double what open door estimated. When I asked the company handling the closing why, they said ask open door. Then I asked open door and they said ask the closing company. Deceptive practice.”

Helpful Report

Posted 4 years ago

We are so sorry to hear that, Amy! We want to look into the issue further. Could you please send us an email with more information about your experience and the property address at contact@opendoor.com? We deeply apologize again and we are eagerly awaiting your email.

Posted 4 years ago

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