Opendoor Reviews

Name: Opendoor
Address: 410 N Scottsdale Rd, Ste 1600, 410 N Scottsdale Rd, Ste 1600, Tempe
Rating: 4.41

4.4 Rating 3,440 Reviews

85 %

of reviewers recommend Opendoor

Company Reviews

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About Opendoor:

In 2014, we set out to reinvent life’s most important transaction with home sellers and buyers in mind. Since then, we’ve helped thousands of people sell their homes and move in one simple, seamless transaction.

Life’s biggest milestones come with a move. Whether you’re getting married, starting a family, or taking a new job, moving is a natural step towards your dream. But it isn’t easy. Each step is more stressful than the last, and sometimes it seems like everyone but you is in control of your destiny.

Opendoor is here to change that. From selling your current home to choosing your next one, we’ve revolutionized the process to put you at the center of your move. Because we believe only one person should be in charge of how your future unfolds, and that’s you.

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Opendoor 5 star review on 30th October 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“It might be easy to sell a house to Opendoor, but buying from them was a nightmare. First when we went to do the inspection the utilities were turned off. Then when the utilities were turned on we went to do the inspection, but the AC wasn't working so we couldn't set up the radon test. Finally after all this was done it turned out I couldn't get a conventional loan for the Condo because the HOA was missing Building Ordinance and Law Endorsement coverage from their insurance policy. Opendoor had advertised that this place could be bought with a conventional loan only or cash, but they obviously didn't do any research on that. Without financing I had to back out of buying the property and was out $520 for the inspection, not to mention all the time and effort I put into buying the house.”

Helpful Report

Posted 6 years ago

We are sorry your experience was less than stellar. We want to give the best possible experience to everyone and are sorry we fell short here. Please reach out to community@opendoor.com with more information about your experience and include the property address so we can quickly investigate.

Posted 6 years ago

“I know our TH needed some work and with my husband being a disabled vet we were not up to repainting and doing what was needed. They had a great quote for us until the "inspection" - they said our main line was broke - we had it checked by HOA plumber and were told it was "dipped" so occasionally water accumulated and we had to have cleaned. They said our deck had to be taken down as it was unsafe/bad condition, and needed covers over window wells and some repair to carpeting. We had some issues about our counters which I won't go into. Anyway, we gave in and lost about $15,000 off the initial offer. Final walk thru on a Saturday their contractors were in there that Monday and in less then 2 weeks I saw it advertised on their site. No way did they repair a line that went from laundry room to outside, deck was still there, and no window wells. Hopefully they did fix pipe or whoever bought it is in for problems. Feel they are not a very truthful company and take advantage. Saw blogs do that Yelp won't put anything about them on their site and I tried and was unable to. I would not recommend them. So who ever bought 8871 Yukon St 80021 please be careful of the plumbing.”

Helpful Report

Posted 6 years ago

Hi Laura, We understand how there may have been some confusion here. Opendoor requests credits for items we believe reduce the value of a property or items that would cause a property to not meet our home quality standards and particularly those items which we believe a future buyer may request work on. Our request of credits is not a promise to spend the money on anything specific-which is standard in the real estate industry. When sellers and buyers negotiate repair credits, the seller is never obligated to show the buyer proof that they completed them. A credit is an indication of factors we believe reduce the value of the home, and in turn, the price Opendoor should pay for. We have confirmed with our local team that all necessary work has been completed at this property. If you have additional questions please email community@opendoor.com.

Posted 6 years ago

“Requested an offer. Was given an offer that would require me to make any needed repairs to my home, and also pay insurance (even after I would have sold the home to OpenDoor). And, I would pay for any agent fees ... when OpenDoor eventually sold my home? All told, the offer would have made me LOSE money compared to what I originally purchased the home for. I thought the whole point of companies like OpenDoor was to take away the hassles of selling a home? Based on the offer I was given, I would still do all the work and pay for everything - just like working with a normal realtor. I'm honestly not sure what "value" OpenDoor brings to the process, because all of the burden and cost still seem to be shifted to me.”

Helpful Report

Posted 6 years ago

Hi there, Repair costs vary based on your home’s condition. The advantage of selling to Opendoor is we arrange a free home condition assessment. If there are repairs needed, you can choose to skip the work and have us handle the repairs after you move out. We’ll ask for a credit to cover the costs, and we can pass wholesale savings from our vendors on to you. Alternatively, you can choose to do the repairs yourself and send us photos and documentation after they’re complete. In a traditional sale, you’ll pay up to 6% in real estate agent fees. With Opendoor, you’ll pay a service charge. On average, our service charge is 6-7%, but it could be lower or higher (It’s never higher than 13%). Our service charge varies based on how long we expect it will take to sell your home. We assume all the risk of the home’s resale and holding costs so you can have the certainty of a competitive offer and move on your own timeline. You can also learn more about what it costs to sell to Opendoor on our website: https://www.opendoor.com/w/faq/what-does-it-cost-to-sell-to-opendoor If you have any additional questions feel free to shoot us an email at community@opendoor.com.

Posted 6 years ago

“To start I got an email stating I had to go to the IRS website and down load several forms named for tax purposes, fill them out and email them to them. It wasn't clear that I had to do that, I found this out 1/2 hour before they were due to close. When I tried to get theses forms Shelly Resler then said I have the forms I will email them to you. Annoying as a mobile notary came to the house the night before. They dropped the Ball. I did not have access to a printer and scanner which I told them several times 2 weeks earlier. It was a 2 hour walk to the library by this time 2pm it was made clear that the closing will not happen as scheduled and that several forms had to be resigned. A few hours before I was due to fly back to Australia. Next nightmare. After signing the forms I was told all is well it as good as done. So I booked a deal with ofx currency exchange deal as I made arrangements to invest the money coming. The next morning iwas to get a call at 8am stating all is well but instead at 9.30 am I get a call saying they wont put the money into my American account, the senders name matched the recievers , and it was done by Zillow 3 months earlier, they insisted to send the money back to Australia. this then caused a chain of events which cost be over $10,000 dollars. First I had to cancel the deal I made which cost $679.00 then a $21.87 for international calling. When they transferred the money they got a very weak exchange rate. I went from having $2500 surplus to being short $7500 on my investment deal. When I checked what happened it was there exchange rate was down $15000 on what it should of been. So what happened did open door pocket the money or was it the the people who exchanged the money. Not to mention the trouble I had with the investers who were waiting on the and to rebook the currency deal again”

Helpful Report

Posted 6 years ago

Hi John, sorry to hear that this was your experience with us. We always strive to provide a stress-free, positive experience with Opendoor, but if we've fallen short, we want to make it right. Could you please reach out at community@opendoor.com so we can investigate? Thanks a lot!

Posted 6 years ago

“Opendoor is a money sucking company that does not care about your home buying experience. We submitted an offer for a house and received an email that same night that they would no longer be accepting offers after 12 pm the following day. We waited patiently and received a counter offer at 12 that next day that was for the price that we had requested with one slight change. We accepted the counter and resubmitted an updated contract. At 3 pm they contacted again and said there was a “clerical error” and they thought our offer was more than what it was even though it was clearly stated on the first contract and they countered with the same price. They followed that up with that “it is their policy that until an updated policy is bound they will accept and review all offers to be fair to all involved.” They then requested for us to submit our best offer by 7 pm that night. So to summarize what happened there, they led us to believe we had the house, countered our offer and then got a new offer that was higher and decided to blow us off and call it a clerical error. We submitted a higher offer that night by the deadline and then never heard from them for 46 hours. They then called to let us know that we did not get the house due to a higher offer (*pretends to be shocked*). We are a young couple in search of our first home and Opendoor made it a miserable experience. I highly recommend taking your business elsewhere, unless you have the money to dish out for an overpriced home that they do not care if you get or not.”

Helpful Report

Posted 6 years ago

We are sorry your experience was less than stellar, Taylor. We want to give the best possible experience to everyone and are sorry we fell short here. Please reach out to community@opendoor.com with more information about your experience and include the property address so we can quickly investigate.

Posted 6 years ago

“What an a--hole operation! Working through a realtor who recommended the company, we received a respectable offer from Opendoor for our home--not great, but reasonable--and a deadline to accept. Assuming that Opendoor was giving us a legitimate offer, and after we placed an offer on a home to buy, we attempted to accept the offer online, but it was no longer visible. Calling reps, we were told that they would get back to us, and no one did. We attempted to restart the process, but we never received any further contact back from Opendoor. Their unprofessionalism cost us new house and, at this point, the $3,000 escrow deposit. Do. Not. Use. Opendoor.”

Helpful Report

Posted 6 years ago

Hi there, We apologize for what sounds like a frustrating experience. Please send an email with the property address to community@opendoor.com so our team can take a look into this situation a bit further.

Posted 6 years ago

“The owners of 11061 Ledgement Ln, Windermere, FL 34786 moved May 29th and left a mess outside trash collection did not take it. Multiple contractors have come and contributed more trash to the pile. Your company has been contacted multiple times - what are you doing to rectify this situation a week later? Do you not care about the communities and neighbors where you purchase properties? — at Glenmuir.”

Helpful Report

Posted 6 years ago

Hi there, Thank you for bringing this to our attention. We flagged the local team to address this situation. We strive to be good neighbors and community members so we are disappointed to learn of this situation, but please know that we have shared your feedback internally.

Posted 6 years ago

“THESE REVIEWS ARE FAKE!! Why doesn't OpenDoor allow reviews on Facebook or Yelp? I wish I would have known the truth before using OpenDoor. It is very obvious OpenDoor is pumping up their reviews on this site which is very unfortunate when someone's future is on the line. We purchased a home from OpenDoor and there was an issue with the AC not working correctly. They REFUSED to let us make sure the repairs their contractor did to fix the repairs was done correctly. Now we have to spend a lot of money to fix an AC unit immediately after moving in that was supposed to be done by OpenDoor”

Helpful Report

Posted 6 years ago

Hi Matthew, We can assure you all reviews are genuine. Please send an email with the property address to community@opendoor.com so our team can take a look into this situation.

Posted 6 years ago

“I heard about it and I was curious about the offer I might be getting. I answered all the questions and provided my personal information as requested. I received an email stating they were not buying my type of a house. Really ??? Waste of time and the website should have stated what kind of houses they were interested in.”

Helpful Report

Posted 6 years ago

We’re sorry to hear that you’ve had a less than satisfactory experience with us. We'd like to learn more. Please email community@opendoor.com with more information about your experience and the property address. Thank you!

Posted 6 years ago

“After filling out the online questionnaire, the amount we were offered was exactly what we felt, due to comparable homes in our area, was reasonable. That changed with the inspection. They took off over $26,000 due to 'our needing a new roof', in addition to many other 'questionable' items. We knew our roof was in great condition, so we asked to have the roofer walk the roof with us to show us what he felt was wrong. He refused. We decided to put our home on the market with a realtor, had an inspection done, the roof, in addition to the other 'items' that Opendoor had said were needed, were all in perfect condition. Our home sold the first day, for the asking price, and we payed less commission using a realtor. Please, do NOT use open door. We have spoken with other people since our bad experience, and haven't heard anything positive.”

Helpful Report

Posted 6 years ago

We apologize for the less than satisfactory experience with us. Please reach out at community@opendoor.com so we can investigate.

Posted 6 years ago

“They give you a high price ,and waste your time and call a few days later and say due to the fire in the hills near your house we can't buy it . I would go with a Real Estate agent for sure !!! F Grade !”

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Posted 6 years ago

“Extremely low offer that was well below market, and then they wanted to take an additional $19,000 off that for a "processing concession." Net of it all was a final offer than was nearly $10,000 below what we paid for the house three years ago in an area with property values that are growing well above the national average. I get that they need to make their money somehow but it's like these guys took a lesson from Pawn Stars on how to make insultingly low offers. Would not consider using them again.”

Helpful Report

Posted 6 years ago

Tim, I’m sorry to hear your experience with Opendoor was less than stellar. Your feedback matters to us. Please email community@opendoor.com with more information about your experience and the property address so our team can learn more.

Posted 6 years ago

“Offer was well below market value. Opendoor takes 10% of price right off the bat. I suspect that these positive reviews are not real.”

Helpful Report

Posted 6 years ago

Scott, We value your feedback and take it seriously. Please email community@opendoor.com with more information about your experience and the property address.

Posted 6 years ago

“Buyers Beware! Open door guts the properties of fridge and all window coverings, which isn’t a problem until you bring In your new fridge and find out that the water to the ice dispenser doesn’t work...and you couldn’t test it because you didn’t have a spare fridge along for your inspection. I closed late on a Friday and called them on Monday and they said “too bad” you should have pointed it out during your inspection. I also had the false cabinet front under the kitchen sink fall off- it looked crooked and when I touched it, it came off in my hand along with a bunch of wood glue. It had been repaired with some ill fitting plastic brackets and wood glue. Open door puts lipstick all over the pug, and unless your inspector goes over that house with colonoscopy scope, you are going to be paying for plumbers and carpenters!! They refused to fix several issues that we did point out in the inspection and because I was in a hurry, I didn’t make them...now I wish I’d never heard of them!”

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Posted 6 years ago

“This business is not military friendly for one. The 8 to 9 percent commission takes about $20,000 or more out of your sale up front. It's way to high for what they say "assume the risk." Then the offer is below market value. So you lose $20,000 with the enormous high 8 to 9% commission then you lose another $10,000 to $15,000 on the offer of for your house its a true rip off. Good business model for making a profit. I would stay away from this place unless you are just desperate. Military member stay away not military friendly at all. I would give this business a negative review but the person that came out to look at the house was super nice. Also I would say watch the person looking at your roof and AC system. If not you'll end up paying for something. Not a good choice spend the time to show your house keeping additional $10,000 to $15,000 is worth doing that. You've been warned!!!”

Helpful Report

Posted 6 years ago

Hi there, We truly appreciate your feedback. Our team actually has a lot of experience working with military families, we have found that the flexibility and certainty that the Opendoor process provides is a huge benefit. We do understand and respect your feedback and welcome any additional insights you would like to share via email to community@opendoor.com.

Posted 6 years ago

“First, the offer was really low and the fees about the same as the commission and closing if a traditional broker listed the house. They make money on the fees and the resale of your house. The deal may have made sense if they didn't charge fees and only charged the closing. The first red flag that made me nervous was the sales person called from a phone that was not listed to him or Open door but to another company called Maxim Health. He said that was the phone system they just bought and the name hadn't been fixed yet. Not buying that one. Just not processional. I cut the conversation short.”

Helpful Report

Posted 6 years ago

Hi there, We do apologize for any confusion. Please know that this was escalated immediately and our team is addressing the confusing caller identification information. We do appreciate your feedback in regards to our process and fees. Please feel free to share any additional insights with us at community@opendoor.com.

Posted 6 years ago

“Don’t sell your home to Opendoor. Their vendor damaged our home and they said they would reimburse us for damages and now they are sitting on the settlement agreement and won’t return calls and emails. This is a Shady company”

Helpful Report

Posted 6 years ago

Hi Sherri, Please know that our team has been prioritizing your situation and we do apologize for what sounds like a frustrating experience. Feel free to share any additional feedback by emailing community@opendoor.com.

Posted 6 years ago

“Please don’t do business with Opendoors. They are liers!!!!!prior to closing my inspector said that there were problems with our master bedroom floorboards. Opendoors said they would fix it before closing. They sent me documents stating that they did. After 2 months living in house we see that there were lots of problems with our floors. Contacted them , they said they would take care of it. After 7months of emailing back and forth. They finally said they were not going to fix the floors. Don’t do any business with them. As previous reviews from other people stating that they do bad job with the repairs. It is true!!!! Because I felt for it too when i saw brand new carpet put down. Didn’t know they tried to cover it because the floorboards were falling apart. So I’m in the process, where my attorney is going to be doing the talking now. Never will I be doing business with Opendoors ever again!!!!”

Helpful Report

Posted 6 years ago

Hi Stephanie, Please know that our team has been prioritizing your situation. We do apologize for what sounds like a frustrating experience. Our team will be contacting you directly. Feel free to share any additional insights with us via email at community@opendoor.com.

Posted 6 years ago

“Opendoor has a ridiculous policy of not including solar in their appraisals. In fact, I have been advised that all solar will be removed from the house upon the sale to them, which is insane. Not a very forward thinking policy.”

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Posted 7 years ago

Truly appreciate your feedback on this. We will be sure to share it with our internal teams.

Posted 7 years ago

“Open door gave us an offer that we were considering but before the expiration of that offer they pulled a bait and switch and lowered it 16,000. Whatever they are offering be sure and print it in writing . Don’t trust them..They need to be accountable for their offers . I had heard this about them from other people but don’t always think the worst of people, but I have found that the negative things I have heard about them is absolutely true.”

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Posted 7 years ago

Truly appreciate your feedback. Please know that we will be circulating your feedback internally. If you have any additional feedback you would like to share, please email community@opendoor.com.

Posted 7 years ago

Opendoor is rated 4.4 based on 3,440 reviews