Opendoor Reviews

Name: Opendoor
Address: 410 N Scottsdale Rd, Ste 1600, 410 N Scottsdale Rd, Ste 1600, Tempe
Rating: 4.41

4.4 Rating 3,440 Reviews

85 %

of reviewers recommend Opendoor

Company Reviews

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About Opendoor:

In 2014, we set out to reinvent life’s most important transaction with home sellers and buyers in mind. Since then, we’ve helped thousands of people sell their homes and move in one simple, seamless transaction.

Life’s biggest milestones come with a move. Whether you’re getting married, starting a family, or taking a new job, moving is a natural step towards your dream. But it isn’t easy. Each step is more stressful than the last, and sometimes it seems like everyone but you is in control of your destiny.

Opendoor is here to change that. From selling your current home to choosing your next one, we’ve revolutionized the process to put you at the center of your move. Because we believe only one person should be in charge of how your future unfolds, and that’s you.

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Opendoor 5 star review on 30th October 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Like dealing with robots. They have no idea what they’re doing- basically just like dealing with dumb customer service people. They price too high and take advantage of both buyers and sellers. Cheaper to let a real estate agent handle too.”

Helpful Report

Posted 6 years ago

Sorry to hear this, and thanks for taking the time to share your feedback with us. If you would like to please email community@opendoor.com with more information about your experience and the property address so we can better understand how our teams can improve.

Posted 6 years ago

“Where to start? Do not buy from this company they screwed us over all the way til the closing day! Told us if we paid full asking price we would get a stainless steel package that meant the cheapest model stove in black w stainless trim and the cheapest dishwasher on a 264,000$ home was promised a lot and given nothing! They stopped caring for the property as soon as they excepted my bid even tho I was not able take over possession for 30 days the hot water heater was broke pool had major problems fans and lights ddnt work and I was expected to pay the home warranty for repairs. Crappy co crappy services!”

Helpful Report

Posted 6 years ago

Thanks for letting us know about this Shera. This is not the experience we strive to deliver at Opendoor. Please reach out at community@opendoor.com so we can look into this matter!

Posted 6 years ago

“We found THE house and absoluetly fell in love with it. I hated to let it go but I got tired of going back and fourth. Opendoor would not work with us AT ALL. There were very simple fixes. If you want me to pay full price plus closing costs the very least you could do is fix the minor issues. After a while we gave up and began looking elsewhere and found another home. Upon terminating the contract they asked what could be done to save the contract?!? Absolutely nothing! You wasted the most valuable thing I have, MY TIME.”

Helpful Report

Posted 6 years ago

We strive to give everyone a great experience, and we are sorry you did not receive one. Could you please reach out at community@opendoor.com so we can investigate? Thanks a lot!

Posted 6 years ago

“My Open Door offer was well below the market value. I had to wait a little longer, but I sold my home for $30k more than the offer Open Door gave me. Well worth any hassles of showing or keeping the house clean.”

Helpful Report

Posted 6 years ago

Josh, I’m sorry to hear your experience with Opendoor was less than stellar. Your feedback matters to us. Please email community@opendoor.com with more information about your experience and the property address so our team can learn more.

Posted 6 years ago

“Open door completely bait and switched us. We reached out to them with practical reasons why our home offer was way under "fair market value" and they responded with an updated offer of $50,000 higher! We were thrilled, though it was still far under the market value, it would allow us to pay off our mortgage and move on quickly, which is what we really needed at this time. Well...we went out and put in an offer on a condo, that is now under contract...and just today, day 5 of our 6 day promised time allotment, they decided to retract their offer and go back to their original offer, taking the $50,000 off yet again. They are scammers and worse really, messing with people's lives in a terribly unjust way! They should be shut down!!”

Helpful Report

Posted 6 years ago

“How do they have a 4.3 rating when every other review is a 1 star review lol??? If you are ok losing 20-30k selling your house to opendoor because it was more convenient then then you need to have a one on one with Dave Ramsey :)”

Helpful Report

Posted 6 years ago

Rachel, Sorry to hear this, and thanks for taking the time to share your feedback with us. If you would like please email community@opendoor.com with more information about your experience and the property address so we can better understand how our teams can improve.

Posted 6 years ago

“I thought I would purchase my very first home with Opendoor. I am so very disappointed. I was under contract. It took a while for a response but it was understandable in the beginning. The house needed a few major repairs but Opendoor refused to fix them. It was aweful because the issues were major safety concerns. My last day of the due diligence period, they just didn't respond so I had to cancel to prevent losing my earnest money. So disappointing!”

Helpful Report

Posted 6 years ago

We're sorry to hear about your experience with Opendoor, and if we’ve fallen short of your expectation of us we'd like to look further into it. Please reach out at community@opendoor.com with your best contact information and property address.

Posted 6 years ago

“I just purchased a home in Glendale, AZ. I would like to start off by saying how unhappy I am about not being about to inter the my house after purchased and paperwork was signed. My front door came with a keypad but I guess batteries where low because no matter what I did the door didn’t open. I tired to contact Opendoor customer service and all they could say was it’s no longer our property. I had to take the lock off the back door to inter the home to finally get my keys from kitchen counter. So after all that I have no RV gate keys storage room and mailbox keys. After paying for rekeying items (Opendoor) refuses to reimburse for anything. It’s like ones paperwork is signed you are on your own. My first experience and not a good one.”

Helpful Report

Posted 6 years ago

We are sorry your experience was less than stellar Vanessa. We want to give the best possible experience to everyone and are sorry we fell short here. Please reach out to community@opendoor.com with more information about your experience and include the property address so we can quickly investigate.

Posted 6 years ago

“You will waste time with them dangling an offer. They will drill you back an forth an still deny their offer. They want their items ASAP before 8pm an will have you waiting three of four days with negotiation. It’s a headache an mind boggling. The people negotiating aren’t realtors they’re regular 9-5 agents!”

Helpful Report

Posted 6 years ago

We strive to give everyone a great experience, and we are sorry you did not receive one. Could you please reach out at community@opendoor.com so we can investigate? Thanks a lot!

Posted 6 years ago

“The online offer to sell our house was almost a joke. Their comps were 3 bedroom vs 4 bedroom, not upgraded, etc.”

Helpful Report

Posted 6 years ago

Jeff, I’m sorry to hear your experience with Opendoor was less than stellar. Your feedback matters to us. Please email community@opendoor.com with more information about your experience and the property address so our team can learn more.

Posted 6 years ago

“Opendoor agreed to a repair and it took them nearly a month to complete it and my inspector still could not clear the property for the close. Closing was pushed back four times until I finally gave up on the home.”

Helpful Report

Posted 6 years ago

Sorry to hear this, and thanks for taking the time to share your feedback with us. If you would like please email community@opendoor.com with more information about your experience and the property address so we can better understand how our teams can improve.

Posted 6 years ago

Thank you for sharing your feedback with us. We are sorry we didn't meet your expectations and want to look into this. Please reach out at community@opendoor.com with your property address so we can further evaluate this situation.

Posted 6 years ago

“They came in on the preliminary visit and tore the house apart. They did not realize that I have been a builder for over 30 years. Their List of items that needed to be "repaired" was a joke. Remove cabinets and a AC unit from a garage in VEGAS!!!!! They tried to find a way to knock the price offer down on the basis of savings us on a realtor fee. Luckily we sold the house in 1 day for over $45k they what Open Door said it was worth. They are a rip off. The house at the end of our street that they had for sale was on the market for 2 months after we sold ours.”

Helpful Report

Posted 6 years ago

Jim, We're sorry to hear about your experience with Opendoor, and if we’ve fallen short of your expectation of us we'd like to look further into it. Please reach out at community@opendoor.com with your best contact information and property address.

Posted 6 years ago

“Opendoor needs to be aware that nickel and diming potential buyers in order to satisfy their bottom line is not going to work. We had an inspector and appraiser as well as me being an appraiser and adjuster to see all the repairs needed in a home we were interested in. They didn't heed the words or reports of three professionals, they wanted to rep as "seller" even though they own the property and change numbers over the course of the diligence period. Water heater that was 17 yrs old making noise, foundation issues, etc. Don't let your home be sold by them either!”

Helpful Report

Posted 6 years ago

Thanks for letting us know about this. This is not the experience we strive to deliver at Opendoor. Please reach out at community@opendoor.com so we can look into this matter!

Posted 6 years ago

“These people are crooks. They come in your house break your heating system, and create more problems than before they ever came. They need an inspector supervising them if you let them in your house.”

Helpful Report

Posted 6 years ago

We apologize for the less than satisfactory experience with us. Please reach out at community@opendoor.com so we can investigate.

Posted 6 years ago

“Although they cleaned and painted the interior they kept from us that the HOA here was requiring that homes be painted by the end of the year and didn't inform us of that cost just 6 months down the road. The HOA mailed out letters in advance of us purchasing the home but naturally Opendoor is denying it and won't even be decent enough to work with us "basically said it's not their problem". Never purchase a home from them unless you have everything in writing and check your HOA for any future costs coming up they may be hiding. I would have had more respect for the company if they would have worked with us instead of giving excuses and brushing us off.”

Helpful Report

Posted 6 years ago

“Trying to unsubscribe from mailings for a year but keep getting told may receive one more mailing in the next 6 weeks. Weekly letters still coming.”

Helpful Report

Posted 6 years ago

Thanks for taking the time to share this feedback with us, we appreciate it. Could you please reach out at community@opendoor.com with your property address so we can remove you from our marketing list? Thanks a lot!

Posted 6 years ago

“I have had the same experience as most of you... I am also looking to purchase and found a house opendoor is selling. The house has been under contract 3x and back on the market. Every time I go to offer they start off with no offers at first then all of a sudden it’s multiple offers. Ha! To opendoor keep your dam houses. I will keep looking and if I see that you are selling a house, I will look the other way! I will not partake in your shenanigans!”

Helpful Report

Posted 6 years ago

We always want our customers to have a great experience with Opendoor Kita, and we’re sorry if this hasn’t been the case for you. We'd like to learn more - please email us at community@opendoor.com. We rely on feedback like yours as we continue to improve the experience for both buyers and sellers.

Posted 6 years ago

“What a joke. They massively lowballed my home offer. Within 24 hrs of listing, we had an offer in hand that was over asking price and $62k over what Opendoor offered. Our tax assessment (which is always much lower than what the house is worth) came in at almost $30k more than what Opendoor offered. There are unrenovated, half the size, 1/4th the lot sized homes in our neighborhood that sold for as much or in one case, 15k more than they offered us for our home. This is a predatory, garbage company. Don't waste your time.”

Helpful Report

Posted 6 years ago

We’re sorry to hear that you’ve had a less than satisfactory experience with us Mre. We'd like to learn more. Please email community@opendoor.com with more information about your experience and the property address. Thank you!

Posted 6 years ago

“Absolutely a total joke. Open door offered me $335,000 for my home. Plus all of their fees, charges and scare tactics, that it was going to cost money in repairs to traditionally sell my home. I listed my home and got an offer for $383,000, (in 7 gays) less the 5% commission and absolutely no repairs to make. Don’t let them fool you into selling them your home”

Helpful Report

Posted 6 years ago

I’m sorry to hear your experience with Opendoor was less than stellar. Your feedback matters to us. Please email community@opendoor.com with more information about your experience and the property address so our team can learn more.

Posted 6 years ago

“Our friends have helped us investigate Opendoor's procedures as an added protection for ourselves as buyers due to many of their bad reviews. In doing so, we made inquiries on several properties to see how the negotiating process works. Obviously, Opendoor favors buyers that buy through Opendoor processes rather than with a private real estate agent who will actually advise them. In this way, they are able to take advantage of buyers who may be unfamiliar with buying real estate. We are working with Opendoor right now to buy a house that has been on the market for 90+ days. We have offered fair offers for the property and have asked for a 60 day close period per their stated declaration on their website, "With Opendoor, you choose your closing date so it can take anywhere from 10-60 days–the timeline is up to you". The agent refuses to go past 30 days and countered a price 1k lower than their published asking price. The next day, the agent says the seller has multiple offers and the seller is calling for everyone's highest and best offer by today at 3pm. This is a common trend for any offer they seem close to accepting based on other reviews and is meant to drive up the price. Furthermore, this is a property owned by Opendoor but the agent refers to Opendoor as "the seller". We all know that Opendoor is calling all the shots here. We find that Opendoor engages in non-tranparent, unethical business practices to maximize their profits. Quality control and customer service are lost in the way that they've set up their virtual presence, and obvious improvements could be made if they valued their employees and their customers. It is difficult to find reviews regarding the buyer's perspective, but I have searched Yelp, the BBB, Glassdoor, Indeed, and this page which is monitored by them. The consensus for buyer reviews is 1 star but Opendoor masks that with the higher reviews made by people who had a good experience selling to Opendoor (especially when they were in a bind). If any one is thinking about buying from Opendoor, we would encourage you to investigate their business practices and reviews for yourself and come prepared for the negotiation process.”

Helpful Report

Posted 6 years ago

Hi Vickie, sorry to hear that this was your experience with us. We always strive to provide a stress-free, positive experience with Opendoor, but if we've fallen short, we want to make it right. Could you please reach out at community@opendoor.com so we can investigate? Thanks a lot!

Posted 6 years ago

Opendoor is rated 4.4 based on 3,440 reviews