Name: Opendoor
Address: 410 N Scottsdale Rd, Ste 1600, 410 N Scottsdale Rd, Ste 1600, Tempe
Rating: 4.41

“Do not buy from OpenDoor. We are attempting to purchase a home from OpenDoor that was priced on the high side, but after getting the inspection and OpenDoor refusing to cover the cost of joist dry rot in the crawlspace, bad electrical and a leaky roof the price is way too high. Even after sending OpenDoor the inspection report, they only offered to cover 5% of the repairs. I will never deal with another ibuy company again and I will make sure everyone I know hears about my experience.”

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Posted 3 years ago

Thank you for bringing this to our attention, we want to look into the issue further. Could you please send us an email with your name, more information about your experience, and the property address to contact@opendoor.com?

Posted 3 years ago

“I looked at a home being sold by Opendoor. My original offer was rejected so I countered and it was accepted. I signed the offer contract with the updated offer. Opendoor did not sign their end of the contract. My realtor reached out to them and she was told that they had another offer and would I go up on my offer. They had already accepted my offer. What they did was wrong, it was unethical and it was unfair. I have filed a complaint with the Better Business Bureau. I did write a letter to them, but I never received a response.”

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Posted 3 years ago

We appreciate you bringing this to our attention, your feedback is important to us. Please reach out to resolution@opendoor.com with your name, property address, and the details of your situation, so we can look into this further.

Posted 3 years ago

“BEWARE of dealings with OPENDOOR— not all is as it seems or as they SAY. The company is very SLOW to respond to questions and concerns and if you do have a problem good luck getting any help out of these guys. Be very careful reading the house listing BECAUSE they have been known to mispresent items that most people are looking for in there new homes like advertising the home has GRANIT counter tops or other upgrades when in fact that is not the case. So if you are like a lot of people these days that might be moving across the country and consider buying a home, sight un-seen seen or making your decision on the information in the homes listing written by OPEN DOOR and the online pictures which are so often misleading themselves.”

Helpful Report

Posted 4 years ago

Feedback like this is truly impactful and allows us to deliver world-class home buying and selling experiences. We would appreciate the opportunity to learn more. Feel free to reach out to us at resolution@opendoor.com with your name and property address. We look forward to hearing from you.

Posted 4 years ago

“Opendoor tried to sell me a home with a crack in the foundation and refused to make any repair. Costs for the repair ranged from $30,000 to $35,000 by two independent quotes. It is difficult to believe they were unaware. The disclosure was checked as “no representation”. Now I know why.”

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Posted 4 years ago

We appreciate you bringing this to our attention, your feedback is important to us. Please reach out to resolution@opendoor.com with your name, property address, and the details of your situation, so we can look into this further.

Posted 4 years ago

“I recently tried to buy a house from Opendoor. We went in under list price and got the response, "sorry we're too far apart, offer is declined." Far enough. So we escalated in 5k increments over and over and over. Each time getting the same response. Until we were literally 5k under asking...and still the same response. I'm not upset we couldn't come to terms on a price – that's the game. What I am upset about is that this process took nearly 5 days of back and forth, when all they had to say was "we're not accepting anything below asking." They wasted my time, their time, and the relator's time. Be transparent. The lack of up front honesty, IMO, is a huge red flag. I recommend folks stay away from this company. And if you ask most relators, they hate working with this company for this very reason. Just a horribly customer experience. I wish i could give them zero stars.”

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Posted 4 years ago

“Very bad company cannot wire money for option very bad company.... My wife and I did everything we could went to my bank her bank trying to wire this money there's no way to get into your system to wire money it's very bad”

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Posted 4 years ago

We value your feedback and would like to investigate this further. Would you please send us an email describing the issue with your name and property address to resolution@opendoor.com?

Posted 4 years ago

“Be Careful when you purchase a house from opendoor. I purchased my house from them in Dallas. I had a few issues after moving in. They painted all the Trim and Base with latex the problem is that they painted over oil base. Latex paint does not stick to Oil base paint. I had to replace all the base and trim in the house. Second is that they painted all the bathroom cabinets the same way. Third the electrical to the AC condenser unit does not meet code. I personally would never buy a house from Opendoor again.”

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Posted 4 years ago

We value your feedback and would like to investigate this further. Would you please send us an email describing the issue with your name and property address to resolution@opendoor.com?

Posted 4 years ago

“Opendoor falsly deducted over $6,000 for eve repair yard work and A/C service that had within the past 30-days. They also deducted for repaint, yet they did Not make these claimed repairs on the home before reselling the home. BEWARE of these deceptive practices!”

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Posted 4 years ago

We value your feedback and would like to investigate this further. Would you please send us an email describing the issue with your name and property address to resolution@opendoor.com?

Posted 4 years ago

“It seems that a lot of people have great things to say about selling their homes to Opendoor, but what happens to those homes once Opendoor owns them? I'm under contract on an Opendoor-owned home right now and had inspections done last week. We were quoted for $9k worth of repairs - they countered us with $1.5k. My realtor can't even seem to get Opendoor's agent on the phone. They apparently have no qualms with letting this transaction fall through, making no needed repairs, and waiting for the next sucker to come along who will cave in and turn Opendoor a profit on this home because they are desperate to buy in a seller's market. I would never in good conscience recommend that someone try to buy an Opendoor-owned home.”

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Posted 4 years ago

We appreciate you bringing this to our attention, your feedback is important to us. Please reach out to resolution@opendoor.com with your name, property address, and the details of your situation, so we can look into this further.

Posted 4 years ago

“Way over priced homes for buyers with unreasonable fees and band-aid repair jobs, such as painting cast iron plumbing. Not willing to negotiate and allows houses to sit empty. Will not pay a realtor helping you. Will not give you time to negotiate repairs. RIP OFF”

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Posted 4 years ago

Thank you for taking the time to share your feedback with us! A negotiation doesn’t reach a common ground every time, but we are constantly improving our services and we would like to look into this further for you. Please reach out to contact@opendoor.com with your name, property address, and the details of your experience so we can investigate this situation.

Posted 4 years ago

“Do not sell your home to opendoor. We went into contract, a week before closing they cancelled. Too many repairs to the house is all they said. Refused to give me any explanation or inspection information. This was after the inspection was rescheduled over and over, and late. They had me sign an addendum to extend inspection date saying if I didn't they would cancel. And they ended up just canceling the next day. All I see are positive reviews and I want people to know they do not care.”

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Posted 4 years ago

We appreciate you bringing this to our attention, your feedback is important to us. Please reach out to resolution@opendoor.com with your name, property address, and the details of your situation, so we can look into this further.

Posted 4 years ago

“I WOULD NOT use this company if you are a single woman. On my Zoon meeting with Opendoor the initial offer was 603,000K, he said "discuss this with your husband and get back to me...", when I told him I was not married and you are speaking to the sole owner, two days later he sent me an email with the final offer of: 580,000K! I called him to see why the offer was reduced as they did not even perform the outside inspection (my house was built in 2018 - so nothing is in disrepair) and he said that he was not sure and he would get back to me - and NEVER called me back. I felt because I am a single woman they tried to low-ball me as if I put the house on the market a real estate agent told me they would list it for 619K.”

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Posted 4 years ago

Thank you for bringing this to our attention, we want to look into the issue further. Could you please send us an email with your name, more information about your experience, and the property address to contact@opendoor.com?

Posted 4 years ago

“your agents' service is so bad that your agents do not reply to calls, texts, emails even to speak about an offer. I feel by for the owners you are representing with the level of service you offer your owners. You are giving real estate professionals a bad name!!! You can only get a hold of call centers that have no idea about the properties and all they say is make an offer online if you are interested!! Call me if you would like to speak with me about it 305-613-3669”

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Posted 4 years ago

Thank you for reaching out, your feedback is a gift, and we would love to learn more. Please contact us at resolution@opendoor.com with your name, property address, and your experience details so we may look into it further.

Posted 4 years ago

“Why is it that Opendoor IS NOT being truthful about the defects on their properties on the sellers disclosure? Also, why aren’t they updating their sellers disclosure once an inspection has occur and multiple have been identified as deficient? Who is allowing this company to do this and lie to buyers and agents? I'm sure you have had other complaints related but don't show. Take the feedback and make the company better.”

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Posted 4 years ago

We always strive to provide a stress-free, positive experience with Opendoor, and we would like to learn more about what happened. Could you please reach out to resolution@opendoor.com with your name and property address so we can investigate? Thanks a lot!

Posted 4 years ago

“I have to write this review as I can not enter comments to my original. But they are nonresponsive. They should put their people solving issues and wrongdoing instead of acknowledging the thoughts. There was no response from opendoor and cancellation of contract after one month of inspection (non-standard), and wasting more than $2000.”

Helpful Report

Posted 4 years ago

Feedback like this is truly impactful and allows us to deliver world-class home buying and selling experiences. We would appreciate the opportunity to learn more. Feel free to reach out to us at resolution@opendoor.com with your name and property address. We look forward to hearing from you.

Posted 4 years ago

“This company is very non-responsive, provides little to no details when you can get ahold of someone and often the information they provide is incorrect. This makes life extremely hard as a realtor trying to help someone purchase a home.”

Helpful Report

Posted 4 years ago

Thank you for reaching out, your feedback is a gift, and we would love to learn more. Please contact us at resolution@opendoor.com with your name, property address, and your experience details so we may look into it further.

Posted 4 years ago

“Opendoor is the worst company to deal with. I am buying a home from them. When I sent my offer for a home in the market for the last three months. all of a sudden, they got multiple offers. I revised my offer a little bit, and they accepted it. We sent a home inspector who highlighted several issues, but he asked for a foundation inspection due to cracks in the walls and floor. we sent a foundation inspector, and now they don't like his report and want me to send another foundation inspector and waste money. They are not willing to inspect by themselves and repair the problems. Now I will be stepping back and losing money for inspections. So please stay away from buying homes from them. They are sitting in their office and don't respect other's time and money. If you want to waste time and money (inspection in my case), then offer a highly-priced home. They must be banned from buying Residential homes and corrupting the market. Soon we will run a campaign to stop corporates purchasing residential homes and hiking the prices for profit. Home is a basic need of any human. It shouldn't reach out to common Americans. Now after wasting a whole month of inspections and money. Now I am losing Option money and withdrawing my offer.”

Helpful Report

Posted 4 years ago

We value your feedback and would like to investigate this further. Would you please send us an email describing the issue with your name and property address to resolution@opendoor.com?

Posted 4 years ago

“BS company. Cannot get a hold of them ever. I have been on hold for 10 minutes. How can you do business as complicated as a real estate transaction without being able to communicate with the purchaser/seller? They also offer about 20% less than market value in my experience. I have offers and actual sold comps to back up this data. 10 years experience as a realtor.”

Helpful Report

Posted 4 years ago

Feedback like this is truly impactful and allows us to deliver world-class home buying and selling experiences. We would appreciate the opportunity to learn more. Feel free to reach out to us at resolution@opendoor.com with your name and property address. We look forward to hearing from you.

Posted 4 years ago

“As a real estate professional in California my advice is to run far far away from Open Door. My clients purchased an Open Door inventory home and thus were subjected to the full force of the tragically apathetic and incompetent staff. The decentralized structure of the company means you have zero personal service and there is almost no communication whatsoever. The had customer service reps replying to my emails using the "listing agent's" email signature and BRE license #, and they forced my clients to use their title company (spruce title). between open door and spruce this 25 day escrow is on day 45 and is still not closed. no one seems to know anything and you can NEVER get anyone on the phone. it's been two weeks since the open door "listing agent" has returned a call or email from me. two weeks. They are losing money at a shocking rate here in CA so my only hope is that they are out of business soon so I never have to deal with them again.”

Helpful Report

Posted 4 years ago

Thank you for this candid feedback Sam, we appreciate it. If you could reach out to us at resolution@opendoor.com with your name, property address, and additional details, our team will look into this and get back to you as soon as we can. Thank you!

Posted 4 years ago

“most insulting offer I have ever had, offered about 60% below fair market price, I had an as is appraisal that was 80,000 higher than the insulting offer I received from Open door,”

Helpful Report

Posted 4 years ago

Your feedback is valuable, thank you for sharing with us. Please contact us at contact@opendoor.com with your name, property address, and the details of your experience so we can investigate the issue further.

Posted 4 years ago

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