Openreach Reviews

Name: Openreach
Rating: 1.73

1.7 Rating 312 Reviews

18 %

of reviewers recommend Openreach

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1.7

Based on 312 reviews

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	Greater than 6%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	1.8 out of 5

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Openreach 1 star review on 25th May 2025

Victor

Openreach 1 star review on 13th March 2025

Anonymous // 01/01/2019

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“The Engineer demanded money upfront or he won't fix it this was illegal and theft and customer service you can't get hold of them and they constantly lie a useless and non care horrific company , i swiped to virgin the best”

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Posted 4 years ago

“After Openreach excavated the path outside my property with no warning or notice, blocking my Drive every time, they damaged my electric gate motor.I tried to put claim in but the insurance claim company said as i had no proof, i had no claim. so it cost me £450 to replace plus fitting. They then had to come back 2 more times, as the council condemned the work each time, also on both these times them stil never bothered to notify me so my drive was blocked off again !!!!”

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Posted 4 years ago

“My hubby came home on Monday night to tell me that the phone cable had snapped from the telegraph pole on the opposite side of the road and was lying in our garden. Well that was the internet down too - not happy. I called Open Reach and a lovely young lady came out to see what she could do. Well because of the busy road we are on it would be Sunday morning before it could be fixed as she would need another person to help her and to watch the road for her. I explained that I need the internet for peters work and also my CPAP machine is connected up to the hospital. She got onto her control team and arranged that she would come out at 5AM this morning and get it done when the road was quiet. Well guess what happened!!!! SHE TURNED UP AT 5AM WITH A COLLEAGUE AND PROMPTLY GAVE US BACK OUR INTERNET . Now that’s what I call customer service -what a girl. Thank you OPENREACH XXXXXXXXXX”

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Posted 4 years ago

“Engineer failed to turn twice and no communication with me. Wasted time sitting in when I needed to be at work. Third engineer requested amendment on booking and no one informed me. Sat at home wasted time having taken urgent leave from work which placed me in a really difficult position.”

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Posted 4 years ago

“An openreach engineer came to set up my fibre plus, he had to drill, cut branches, get up on ladders, been nice to people, well I really applaude them. Nice and felt appreciated”

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Posted 4 years ago

“Just useless but what can you do you have to deal with them and they know it. They should be heavily fined for the standard of service they provide or they should be forced to close down and let someone who wants to do the job do it.”

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Posted 4 years ago

“No one turned up . No internet. 2 months with BT and problems I have never had . Also first time I have had to call an engineer.”

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Posted 4 years ago

“5 weeks without a dial tone or broadband and nothing but lies and excuses from Openreach. This company should be investigated and shut down, no more telecoms monopoly!!”

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Posted 4 years ago

“I would like to say that we had fantastic service from your engineer, Jon from Malvern. He was professional, enthusiastic and extremely helpful, I would not hesitate to recommend him”

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Posted 5 years ago

“You are going to be very frustrated and regretful with using OpenReach.”

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Posted 5 years ago

“A company what is a shambles they tell you more lies like the isp. They put a new wire up on my house which was a shambles .They a complete joke and suppose to make things better in my experience made things worse . suppose to be Fibre more like normal broadband 5 times faster yeah right !!! They also have capped my line speed which ive found out and the line is worse than what I had and you call these engineers more like clowns . .”

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Posted 7 years ago

“Almost impossible to get in touch, constant problems, careless engineers.”

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Posted 7 years ago

Openreach is rated 1.7 based on 312 reviews