“We are experiencing incompetence of the highest order. We are moving our business and wanted to have all our services at the new location and quite honestly the staff interaction has been so below par that I have not a clue how to resolve it. please can a senior person reach out and help us.”
“Booked Two appointments with them. Engineers did not turn up at the write time slot. Engineers turn up whenever they want. Managed to get a phone call off the engineer to be rudely told that someone must be in the house at all times. This was on a week day at 11am, do they not know people have work to go to?
If it wasn't for the fact that they are the only the provider I would have switched to another company who did not use openreach.”
“I am now 7 weeks without internet due to Openreach incompetence. I have had 6 visits from engineers who all say I need a hoist to connect a wire from the house to the telephone pole. they say a hoist is booked for the next appointment but they turn up without one. There is no system that allows you to talk to them so i have to communicate via live chat with Talk talk who also promise me that they have spoken to Openreach and they will provide a hoist at the next visit but they don't. Frustrated”
“I had an appointment from BTOpenreach engineer last Monday. The guy came and told me that he needs another person for the job and he will come back in 2 hours. He never arrived.
The was reassigned. The second guy came on Friday and told me he needs another person for the job and will come back "when he can". He didn't show up either.
My time, my inconvenience and the service they provide mean nothing to these guys.
I do not understand how this company is run when they cannot get a simple job of attaching a property to a pole on a quiet street done.
And guess what, they do not have a complaint process. Why would one need it anyway!!!
As someone said in a comment, "You are going to be very frustrated and regretful with using OpenReach."”
“My phone line and internet went down Tuesday I was told it would be Thursday
A guy came not from openreach and said it was outside so would contact openreach
I saw an openreach guy outside my flat and went downstairs he was fixing another flat but came up to look at mine
And said it was outside and he would ask for a visit Friday
I was out all day and when I returned I had a card left from the same openreach guy called graham
And he had seen my job was now on the system so he took it
And fixed it, but also left a very kind note explaining that he had taken the job this was worthing West Sussex and graham
Went out of his way to help get my system back”
“Been waiting since August 21 for our phone line to be moved about 10 meters to another pole, Still nothing, I have paid for this work but keep getting a different person each time they call me. I just want it moved. worst customer service ever.”
“Myself and my 2 neighbours have been without any telephone line for 3 weeks.I have no broadband or Internet and my broadband provider tells me it's being worked on at the telephone exchange.Shocking service with no consideration by Openreach or priority to get the issue fixed”
“absolutely shocking. I had 3 appointments and their so called "engineers" never came. I am without internet now for 1 month, and still not light at the end of the tunel. If i could rate the company -starts i would. If i had the option to use virgin media i would, but they do not supply to my area, and every other company is reliant on open reach.
DO NOT USE THEM”
“Engineer came to do work on a telephone pole in our ginnel in the Eccles area.The engineer did his work and left leaving neighbours bins scattered everywhere that he moved. Plastic strewn everywhere and left the gate wide open. Tried calling openreach but cannot speak to a human and they make it impossible to make a complaint. Looking at the other reviews looks like openreach are absolutely useless and one to avoid”
“Today an engineer called Maksood Choudhury came to look at my telephone line. It has been a source of continued problems since January when I went over to Fibre. He has been professional, and informative in trying to sort the problem out, and although the problem hasn’t been fixed, he has made sure by speaking to bt that another engineer is coming with other equipment ti fix the problem, not only my telephone but to look at my tv which is also faulty, he has made sure that I’m not left wondering what is going on. Maksood is a very competent engineer!!!!”
“Wish I could give -1 star 7 weeks no wifi for no reason other than Openreach wanted to disconnect us.
We pay our bills on time and are always polite to them.
7 weeks ago an Openreach engineer came and disconnected my wifi for no reason.
The first time an Openreach engineer came out after 1 and a half weeks, they disconnected the telecare alarm for the whole of my village when they were just supposed to put a wire back in.
They then took another Two weeks just to come out and what I assume could only be on purpose destroyed our telephone line.
We then had to wait 3 and a half weeks for them to just reject coming out for us.
So we moved from Sky to Bt in hopes it might make some progress to working from home again and I'm dreading what they are going to completely mess up next Tuesday. I'm assuming they're going to find a way to burn our house down or cut the power to the village "by accident". Seriously do not I repeat do not trust this company as they are untrained and only make things ten times worse.”
“We waited 6 MONTHS to get the fibre in. Now we have it, he didn't listen to my landlord, the technician drew a hole wherever he want it (outside) And now I can't use my storage space because he put the f**** hole in the middle with a very delicate cable and the thingy easy to snap off.. Obviously if the technician do what we asked in the beginning, I would still able to put ALL MY STUFF IN MY ONLY ONE STORAGE SPACE. Rubbish service.”
“We moved into a new bungalow
We moved into a new bungalow. They sent 2 guys to fit a master socket. We told them where we wanted the socket, but they told us they had to do it to the nearest place. They rushed and didn't fit it properly, so it fell off the wall. Contacted Openreach, as we didnt want it in the bedroom and they told us there would be a charge. We reminded them that we had requested it to be in the sitting room and not the bedroom in the first place. Basically, we were then fobbed off. We phoned SKY, who agreed with us that we should have had it in the main room, so it could reach our skybox, and they put us back through to a guy who was supposed to be a little bit higher up the tech support. Openreach said they would put in a request to have it moved and we should hear back within 24 hrs. Never heard anything again. It's been a week or so. We complained to SKY. Not sure why are they partnering with these people when they are upsetting good customers? We are now going to decide whether to cancel our SKY subscription and go with Virgin citing this sloppy BT company as the reason. A complaint is also going to BT and Sky. Its left us with no signal to the TV, skybox and the router hanging off the wall in a place we don't need a wireless signal”
“The Engineer demanded money upfront or he won't fix it this was illegal and theft and customer service you can't get hold of them and they constantly lie a useless and non care horrific company , i swiped to virgin the best”
“After Openreach excavated the path outside my property with no warning or notice, blocking my Drive every time, they damaged my electric gate motor.I tried to put claim in but the insurance claim company said as i had no proof, i had no claim. so it cost me £450 to replace plus fitting. They then had to come back 2 more times, as the council condemned the work each time, also on both these times them stil never bothered to notify me so my drive was blocked off again !!!!”
“My hubby came home on Monday night to tell me that the phone cable had snapped from the telegraph pole on the opposite side of the road and was lying in our garden. Well that was the internet down too - not happy. I called Open Reach and a lovely young lady came out to see what she could do. Well because of the busy road we are on it would be Sunday morning before it could be fixed as she would need another person to help her and to watch the road for her. I explained that I need the internet for peters work and also my CPAP machine is connected up to the hospital. She got onto her control team and arranged that she would come out at 5AM this morning and get it done when the road was quiet. Well guess what happened!!!! SHE TURNED UP AT 5AM WITH A COLLEAGUE AND PROMPTLY GAVE US BACK OUR INTERNET . Now that’s what I call customer service -what a girl. Thank you OPENREACH XXXXXXXXXX”
