Opodo Reviews

"I bought a ticket with carry-on luggage included in the tariff from Opodo. However, the airline informed me that no carry-on luggage is permitted. I contacted Opodo for support and was told that it\u2019s not their responsibility to know the airline\u2019s luggage rules. This is unacceptable\u2014if the ticket clearly states that carry-on luggage is included, as the intermediary you must ensure your offer matches the airline\u2019s policies. You sold me this service, so you are responsible.\r\nThis response is completely unprofessional. I truly regret buying my ticket through Opodo instead of directly from the airline. It feels like a scam, and it\u2019s a shame that such a company is allowed to operate."

"I bought a ticket with carry-on luggage included in the tariff from Opodo. However, the airline informed me that no carry-on luggage is permitted. I contacted Opodo for support and was told that it\u2019s not their responsibility to know the airline\u2019s luggage rules. This is unacceptable\u2014if the ticket clearly states that carry-on luggage is included, as the intermediary you must ensure your offer matches the airline\u2019s policies. You sold me this service, so you are responsible.\r\nThis response is completely unprofessional. I truly regret buying my ticket through Opodo instead of directly from the airline. It feels like a scam, and it\u2019s a shame that such a company is allowed to operate."

"My funds came back intact\u2014secure and reliable service."

"Thankful l got redeemed with the help of TheresachinRecovery INC"

"1 star - Misleading 'free' membership offer and poor customer service\r\nI recently booked a flight with Opodo because I was offered 'Prime Membership' with 15 days free and no surprises. However, despite selecting this membership option, I was charged within three days. When I tried to cancel the membership, I was told I would not receive a full refund and customer service was unhelpful and unresponsive. I was told it was a product and not a subscription, which was misleading from the start. It was impossible to reach a supervisor and the staff seemed to just read off a script without really being able to help. This experience left me with a bad impression and I would urge caution before committing to any 'free' offers with Opodo."

"I had an absolutely terrible experience with Opodo, and I strongly advise against using their service. I booked a flexible ticket specifically because I needed the option to change my return flight if necessary. On their website, it clearly stated that I could change my ticket before departure, with all costs covered. However, this turned out to be completely misleading.\r\n\r\nWhen I tried to change my return flight, I was told that changes had to be made 24 hours before the outbound flight\u2014something that was never mentioned on the website. Now, even though I haven\u2019t flown my return flight yet, Opodo claims my flexible ticket has expired and refuses to help me in any way.\r\n\r\nCustomer service has been a nightmare\u2014completely unresponsive, irrelevant, and unwilling to acknowledge their misleading information. Every time I complained, they just repeated that they had sent me a confirmation email with the terms and conditions, refusing to acknowledge that their website had deceptive wording about flexible ticket changes.\r\n\r\nThis is a scam. They lure customers in with false promises and then refuse to take any responsibility. I\u2019ve made multiple complaints, yet Opodo keeps deflecting and refusing to offer any real solution. If you\u2019re considering booking with them, don\u2019t. You\u2019re better off booking directly with airlines to avoid being trapped by their shady policies and unhelpful support."

"i was having online trouble both with airfrance and klm and my time was running so i booked the flight by opodo, but i was not asked for my passport number and homeland adress. then i got a message immediately including my 6-character booking code, which was recognized by airfrance online. the offer lots of additional bells and whistles for extra payment, that's true. i only have chosen a health insurance package, because i am already a member of the adac. i hope this flight will be pleasant."