Optical Express Reviews

Name: Optical Express
Rating: 4.67

4.7 Rating 4,219 Reviews

95 %

of reviewers recommend Optical Express

Company Reviews

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Metrics

4.7

Based on 4,219 reviews

Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	Greater than 33%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	2.9 out of 5

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0800 023 20 20

Email:

customerfeedback@opticalexpress.com

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Optical Express 1 star review on 25th July 2025

This WhatsApp Number +1 (326) 209-0325 Really Assisted Me In Recovery My €172k From Scammers

Optical Express 5 star review on 6th October 2021

Suthiwa Jewkes

Optical Express 1 star review on 24th September 2021

John Binnie

Optical Express 1 star review on 27th July 2021

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The surgery was more uncomfortable than expected but the results were better than expected too.”

Helpful Report

Posted 13 years ago

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Posted 13 years ago

“I very happy with my eyes surgery, my life everyday had change , I don't have to worry about fine my glasses in the morning any more :-) Thanks XXX”

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Posted 13 years ago

“The whole experience in general has been great, since the first day I have been able to see without glasses and by the second day I had 20/20 vision in both eyes. After they had healed fully I have enjoyed having perfect vision every second of the day.”

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Posted 13 years ago

“The surgery wasn't at all painful and I'm funny about people touching my eyes! I'm glad I'd been warned about how your eyes start to feel 30 minutes after surgery but I went home and slept and woke up and I could see things fairly well.The next morning my vision was must better and at 9am my eyesight was good enough to drive without glasses or contact lenses,the 1st time in 30 years!! I'm getting used to seeing myself without glasses and just wish I'd done it years ago!”

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Posted 13 years ago

“thank you..”

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Posted 13 years ago

“I had IOL's fitted 2 yrs ago. the right eye needed laser treatment as I still needed glasses to read. The eye laser treatment seems to be a ok.”

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Posted 13 years ago

“The procedure of laser surgery from initial consultation through to checkups post surgery has all been very smooth and reassuring, it really does change you life.”

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Posted 13 years ago

“its great to be able to see”

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Posted 13 years ago

“i am to done these surgery and quite comfortable n no need any glass and satisfied with optical express and staff as well”

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Posted 13 years ago

“I Always not happy with my glasses, so after seen on t.v. and adverts i finally put my self go ahead with laser eye treatment. after a treatment it chage my life , I can see a normal, seems like everything normal, only thing it worry about me is effect of outcome in future, well if everyone can do it why i Can't? i would like to thank to the optical express and its staff , I would reccommend many more of my friend. thank you”

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Posted 13 years ago

“your staff is some of the best i have ever met. very kind and understanding. thay have treart me as a person and not justa number. very helpfull to me every time.”

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Posted 13 years ago

“very comfortable with everything, no pain during or ater surgery”

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Posted 13 years ago

“I was forever having difficulties when out on holiday, especially in the sea or on the beach and not being able to locate where my friends/family/belongings were! I was unable to see my friend's faces if they were on the opposite side of the room and it made me feel left out on a few occasions as I couldn't focus on the conversations around me - now I am able to be as involved as I like and am really happy with my vision so far! I've experienced a little bit of dryness and am taking regular drops still a month later, but it's getting easier! Have recommended to my dad already!”

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Posted 13 years ago

“The decision to have laser surgery was one that I had thought on for a considerable amount of time. What had mainly stalled me from having the procedure was the cost, but I was surprised after my consultation at Optical Express that it was surprisingly well priced. Therefore good value to spend the rest of my life free from irritating contact lenses and the inconvenience of having to constantly wear glasses. I am glad to say that it was well worth it and my vision is the best it has been in years. I would highly reccommend having laser eye correction surgery as it has definately changed my life for the better.”

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Posted 13 years ago

“I was very apprehensive about the lasik procedure on the day of surgery and was pleased when it was over quickly and with less pain than anticipated. I did not have any unusual symptoms and was driving the next day. 3 months on it's easy to forget I ever wore glasses, despite wearing them for almost 2 decades. I would definitely recommend laser eye surgery to anyone considering it”

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Posted 13 years ago

“I was very nervous about going ahead with the procedure after thinking about it for years, but once I was here with the staff very helpful reasurred me. The procedure was quicker than I was expecting it to be and the few hours after were a little uncomfortable. However the following morning things were a lot better and every day after continued to improve until now when I feel very pleased I went ahead and did it!!”

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Posted 13 years ago

“was very happy that i have had this done but the one thing i would say is to recommend to other patients to bring painkillers for straight after the treatment.”

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Posted 13 years ago

“The operation has to be the most terrifying thing I have ever done, mostly because you have to watch it happen. However, the resutls have been fantastic and I couldn't fault it. Overall, Optical Express have been fantastic, I feel I made a good choice and would reccommend to friends! Thanks!!”

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Posted 13 years ago

“All around a fantactic experience with optical express! Great results with my vision to date. Optical express staff have supported me throughout my journey to date and i believe they will continue to do so with as high of standards. Would recommend to anyone to receive this treatment. Life changing!”

Helpful Report

Posted 13 years ago

Optical Express is rated 4.7 based on 4,219 reviews