Optical Express Reviews

Name: Optical Express
Rating: 4.67

4.7 Rating 4,219 Reviews

95 %

of reviewers recommend Optical Express

Company Reviews

Questions

Metrics

4.7

Based on 4,219 reviews

Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	Greater than 33%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	2.9 out of 5

Visit Website

Phone:

0800 023 20 20

Email:

customerfeedback@opticalexpress.com

Write Your review

Tell us how Optical Express made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Optical Express 1 star review on 25th July 2025

This WhatsApp Number +1 (326) 209-0325 Really Assisted Me In Recovery My €172k From Scammers

Optical Express 5 star review on 6th October 2021

Suthiwa Jewkes

Optical Express 1 star review on 24th September 2021

John Binnie

Optical Express 1 star review on 27th July 2021

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very happy, life is easier without having to put contacts in and out all the time and much better without the glasses.”

Helpful Report

Posted 13 years ago

“Had differing doubts about what laser eye trestment would be like. No pain, No discomfort”

Helpful Report

Posted 13 years ago

“Wish I had had laser eye surgery earlier. It has made a massive difference, and improved the quality of my life. It's great to not have to rely on lenses and glasses anymore.”

Helpful Report

Posted 13 years ago

“staff very helpful given a lot of advice regarding surgery only needed one eye read with one see with the other. follow up appointments very good you arent rushed and every aspect is covered.”

Helpful Report

Posted 13 years ago

“Laser surgery worked brilliantly for me, and life without glasses is turning out to be much more fun. I don't have to worry about where to store my glasses if I want to go on rides at themeparks, I don't have to worry about not being able to see in swimming pools. The whole team have been very helpful and friendly and i've been lucky to have no problems whatsoever. 3 months after my surgery and my eyes are still great! :) Thanks!”

Helpful Report

Posted 13 years ago

“Everyone has been really helpful. Any time i needed advice it was promtly given. Overall i am extremely happy with my experience.”

Helpful Report

Posted 13 years ago

“The first two days after my surgery were uncomfortable and it took a few weeks for my vision to settle. It's now as good as with my glasses, without the inconvenience.”

Helpful Report

Posted 13 years ago

“took a couple of weeks to adjust to. Feels fantastic waking up and not having to look for my glasses or having to put my contact lenses in to go out. now its just get up and go!!”

Helpful Report

Posted 13 years ago

“The actual 10 minute procedure was the easiest part of the whole experience. Although your fully aware during the procedure: the surgeons talking and reassuring you, touching your eyes, the burnins smell of the laser, it was surprisingly simple and quick. Once the anaesthetic begins to wear off the discomfort starts to kick in. You are constantly blinking, unable to focus, your eyes are streaming all the time and it gets progressively worse. Wearing the protective goggles at night was very uncomfortable and you have to be very careful when cleaning the gunk around your eyes. When you see improvement one day and no change or worsening the other it's very frustrating. The first week and the third weeks were personally the worst for me and my eyes constantly feel dry. The blink drops have been my best friend lately and a month after the surgery I am finally seeing results I'm happy with. The imrprovement seems to be at a stable rate instead of fluctuating and I'm happier with the results now.”

Helpful Report

Posted 13 years ago

“Good service”

Helpful Report

Posted 13 years ago

“Since laser surgery my vision appears to be improving all the tiime. 3 months in i have been given the all clear to resume my "normal" lifestyle specifically sports which is great. This will make it more enjoying without the use of contact lens or glasses-great! I have recommended many of my friends and relatives whom have had it done recently or are planning in the immediate future ( only if cost was a little bit attactive for some of my family) Just waitng for my eyes to heal a bit further in relation to night vision around lights. Delighted to have had the surgery- no regrets!”

Helpful Report

Posted 13 years ago

“I WAS TOLD EVERYTHING I NEED AND WHAT TO EXPECT BEFORE THE PROCEDURE. FOLLOW-UP APPOINTMENTS WERE VERY HELPFUL IN KEEPING MY EYES IN CHECK AND MAKING SURE THEY ARE IN GOOD HEALTH. OVERALL, I AM VERY PLEASED WITH MY VISION AND I AM QUITE SUPRISED BY WHAT I CAN ACHIEVE BY THE LASER EYE SURGERY.”

Helpful Report

Posted 13 years ago

“very satisfied with the level of professionalism and follow-up. No trouble getting second eye surgery.”

Helpful Report

Posted 13 years ago

“I play a lot of sport and my lenses were not doing the job so chose to have the lasik surgery. the procedure was effortless, all the team have been more than helpfull and i was put at ease. Around 6 hours after surgery i could already notice the difference and then by morning it was great. A little bit of dryness still but overall very happy”

Helpful Report

Posted 13 years ago

“Staff very friendly and and informative at all stage of treatment, and great aftercare. I was in Newbridge store and Ashling very nice and down to earth as with all staff. Everything was explained every step of the way and I didnt feel nervous at all about the procedure.”

Helpful Report

Posted 13 years ago

“Very good aftercare. Very impressed.”

Helpful Report

Posted 13 years ago

“I have to say, the procedure was amazing. I had LASIK, with the CustomWaveview treatment and the microkeratome flap creation. The surgury took less than 10 mintes and I could see well enough to walk home moments later. I had absolutely no pain until I came to use the anti-inflammatory eye drops for the first time, which stung just a little, presumably because the flap was still "fresh". The aftercare is excellent and I'm very glad I did it!”

Helpful Report

Posted 13 years ago

“It all went very well and i am pleased with the service and outcome . For me it was the right decision to have laser treatment as i need to work on site in a very dusty and changing enviromennt . so no more glasses for me at least not at work . thanx to all staff for the welcoming and professional service”

Helpful Report

Posted 13 years ago

“I love waking up and not having to worry about putting contacts in! If I had to id do it all over agian...best thing ive done!”

Helpful Report

Posted 13 years ago

“From the start, the staff were positive, welcoming and encouraging. I felt the service was always friendly and allayed any fears I had of the surgery. My only negative comment was at the time of surgery, the final pre-test showed that I could have had the slightly more advanced surgery which took me by surprise and was unprepared for this option. It would probably benefit future customers if they were advised of this potential change on the day. That aside, everything has been great including the aftercare and results of the treatment.”

Helpful Report

Posted 13 years ago

Optical Express is rated 4.7 based on 4,219 reviews