Optical Express Reviews

Name: Optical Express
Rating: 4.67

4.7 Rating 4,219 Reviews

95 %

of reviewers recommend Optical Express

Company Reviews

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Metrics

4.7

Based on 4,219 reviews

Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	Greater than 33%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	2.9 out of 5

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Phone:

0800 023 20 20

Email:

customerfeedback@opticalexpress.com

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Optical Express 1 star review on 25th July 2025

This WhatsApp Number +1 (326) 209-0325 Really Assisted Me In Recovery My €172k From Scammers

Optical Express 5 star review on 6th October 2021

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Optical Express 1 star review on 24th September 2021

John Binnie

Optical Express 1 star review on 27th July 2021

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“After waring contatct lenses and glasses for 20 years,I'd considered lazor surgery for several years but had always been afraid to go through with the procedure. I wish i had done it sooner, the procedure was quick and easy and more or less pain free, I was amazed as i walwed out of the store - the results were instant.”

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Posted 13 years ago

“Its just great to get up in the morning and to be able to see without the need for reaching for my spectacles!”

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Posted 13 years ago

“Surgery went very smoothly, and was constantly reassured along the way. After a few very uncomfortable days the protective lenses were removed, and then an immediate difference was felt. From then on my vision has got better and better, and I am very satisfied with the outcome!!”

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Posted 13 years ago

“I can see distant things with ridiculous clarity”

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Posted 13 years ago

“I am a man in my late forties, and I have worn glasses, since I was about 11 years of age, so doing my hobbies work and social life I was very aware of needing glasses or contacts to correct my vision. The decision to have this lasder treatment as been one of the best decisions I have done in my life, and all my friends have noticed the difference. I wished I had it sooner!....It has improved the quality of my life, and the benefits to my vision as well as my wallet as been noticeable, I would reccomend the treatment at this company to anybody!.......”

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Posted 13 years ago

“Being free from glasses and contacts is great. Sports in particular are much more enjoyable.”

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Posted 13 years ago

“Optical Express were very professional and also very friendly. So glad that I had this procedure done. Great that I now don't have to wear glasses or contacts. I love my new eyes!!”

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Posted 13 years ago

“It has been great from start to finish. Being met by competent and polite staff has really made the difference for me.”

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Posted 13 years ago

“3 months after my surgery and I am very happy with my vision and the service I have recieved. My vision is better than it was with either glasses or contact lenses and not having to wear either of these has made a significant improvement to my quality of life. The service I recieved from Optical Express has been excellent and I have been particularly impressed with the aftercare. I am still suffering with dry eyes but have been given good advice, extra appointments to check on the issue and eye drops and lotions to improve it. Although it is still a problem at the moment it is improving and I'm confident the problem will be resolved. I would recommend it to anyone and wish I had had it done sooner. Thanks Optical Express!”

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Posted 13 years ago

“Staff very friendly and helpful, Surgery wasn't as uncomfortable as I expected it to be. Very surprised that was able to look after my toddler that evening after surgey. Surgeon was great and recognised my dry eyes immediately so prescibed to take drops more frequently. Great after care. Would definately recommend it.”

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Posted 13 years ago

“Very pleased ovrerall”

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Posted 13 years ago

“i was a bit apprehensive about it as i was worried about the effects and cost. However in hindsight it was the best decision i made, the treatment gave me better than 20/20 vision!”

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Posted 13 years ago

“The day of the surgury was quick and efficient and was home before I knew it. I was surprised at the immediacy of the results. The next day I was able to carry on as normal and it's made work and day to day activities much easier. The reason for getting it done was mainly sports and the difference between now and then are remarkable.”

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Posted 13 years ago

“The procedure was uncomfortable but not painful. Staff were excellant in their care of me. My eyesight was amazing to start with but has now settled down to better than before but still need magnifiers for up close. This is what I had been told would happen. Not wearing glasses anymore is a relief and no more headaches.”

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Posted 13 years ago

“I no longet have to mess around with contact lenses each day so life is much easier,quicker and less bother!”

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Posted 13 years ago

“I was meant to get LASIK but ended up having LASEK due to the anatomy of my brow. So I wasn't able to have the surgery the first day and had to return 2 weeks later which was a bit annoying. After returning 2 weeks later for the LASEK the procedure went smoothly. The following 2 - 3 days I was in a lot of discomfort, some pain and my vision was really blurry and I couldn't concentrate on text. This gradually improved and past the 1 week mark could see relatively well. Now at 1 month and half I have 20/12 vision, with no discomfort or issues.”

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Posted 13 years ago

“I have had a good experience with optical express and have recieved a good level of care. Laser vision has improved my sight significantly and I would recommend it to anyone.”

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Posted 13 years ago

“It is great waking up in the morning and not having to look for my glasses. Also its great that the marks from using glasses will disappear in time. Whilst doing water sports my eyes were a bit blurry but I have been told this should all clear in time. Overall it has been nice to wear glasses and to wake up seeing clearly!”

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Posted 13 years ago

“Good experience. Vision is very good.”

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Posted 13 years ago

“Eyesight had improved considerably, had a problem with dryness but it was dealt with by the staff and have been issued some more eyedrops. Very happy with the results.”

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Posted 13 years ago

Optical Express is rated 4.7 based on 4,219 reviews