Optical Express Reviews

Name: Optical Express
Rating: 4.67

4.7 Rating 4,219 Reviews

95 %

of reviewers recommend Optical Express

Company Reviews

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Metrics

4.7

Based on 4,219 reviews

Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	Greater than 33%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	2.9 out of 5

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Phone:

0800 023 20 20

Email:

customerfeedback@opticalexpress.com

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Optical Express 1 star review on 25th July 2025

This WhatsApp Number +1 (326) 209-0325 Really Assisted Me In Recovery My €172k From Scammers

Optical Express 5 star review on 6th October 2021

Suthiwa Jewkes

Optical Express 1 star review on 24th September 2021

John Binnie

Optical Express 1 star review on 27th July 2021

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I never used to wear glasses or contacts as I hated both so decided to squint to see things, as it got worse and worse I knew I had to do something about it. After having my initial consulation I was happy with the price and happy as they explained everything to me as I very was nervious about surgery. Only drawback was the waiting time before surgery, but Geat result and great team. Thanks guys.”

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Posted 12 years ago

“very happy it good to get rid of the glasses after 30 years”

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Posted 12 years ago

“It has been very different since the operation, no more hassle with contact lenses or glasses I'm very happy it is worthwhile, go for it if you need it, you won't regret it.”

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Posted 12 years ago

“I REALLY HAVE ENJOYED,THE ALL PROCESS! AND FOUND EVERYTHING EASY TO UNDERSTAND! EVERYBODY WAS VERY FRIENDLY! SO THANK YOU FOR HELPING ME RECOVER MY VISION,AND USE MY EYES TO SEE THE WONDERFULL CRIATION AROUND ME! AND FOR THAT IAM VERY GRATEFULL TO JEHOVAH GOD THAT CREATED THE EYES!! THANK YOU AGAIN!”

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Posted 12 years ago

“verry good”

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Posted 12 years ago

“Better than 20/20 vision is something I didn't even know was possible, but now I have it. You never really realise how much of a nuisance glasses are until you get rid of them, and it's really changed my life for the better. The surgery could have been better as I had to wait several hours before being operated on, although this may have been an isolated incident, and I would recommend that the surgery be done at the Birmingham branch (not where I had the proceedure) as I have never had trouble with appointments. The staff were exceptionally professional, perfectly courteous, and made me feel welcome. One thing I would stress before having the procedure is the uncomfortableness of the operation and the pain afterwards, but if you think you can bear a little pain and discomfort, the rewards are well worth it.”

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Posted 12 years ago

“overall very satisfied with the end result.”

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Posted 12 years ago

“This was my second surgery and the experience was a bit tougher than 1st time. Great after care though. I've been to my apppointments and any questions were answered fully. Vision has been improving with each day.”

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Posted 13 years ago

“The day I had my eye surgery was almost normal! I was well prepared by the Cardiff branch staff and the surgery itself was over in minutes. I had some discomfort when the anaesthetic wore off but I would definitely recommend it to anyone!”

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Posted 13 years ago

“surgery was really good, customer service was very good.”

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Posted 13 years ago

“Treated with care and courtesy at alll times. I feel that advice from surgeons and opticians has been very good giving me confidence in the whole procedure.”

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Posted 13 years ago

“i think the service and surgary has been brillaint and can not complain at all.”

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Posted 13 years ago

“concern at first, and very apprehensive, but was put at ease by staff, and procedure was explained in layman's terms which I could understand.”

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Posted 13 years ago

“I had some reservations about the treatment and have to confess that as the day drew nearer i wondered if it might be better for me to just stay with the lenses and glasses. On the day of treatment i sat in the waiting room, palms sweating and in a complete mess...thats the worst part..the surgery is painless and over in no time at all...its the worrying about it thats hard work...and you really dont need to!”

Helpful Report

Posted 13 years ago

“Last night I was out running and it was a little rainy. The run didn;t feel particuklarly great but the smile I had as I realised I wasn;t thinking about needing windowwipers was pretty special :-) I was very scared the week leading up to surgery and if I'm honests the whole week until my check-up after. A little worried about one eye an the possibility it will need redone however the fact that all the staff during the process in Edinburgh were lovely and if it means my eyesight will be EVEN better it is starting to feel worth going through it again!”

Helpful Report

Posted 13 years ago

“Positives - The staff are friendly and helpful and generous with their information and assistance. The surroundings are pleasant. The processes are fairly speedy. Negatives - the questionnaires are too long winded and the computers (keyboard and mouse) need to be updated as they are worn and cumbersome!”

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Posted 13 years ago

“surgery was painless - no needles! just eye drops then a light shining in your eye . afterwards was not painful but uncomfortable due to constant watering but go to sleep and then a lot better after a few hours... after a couple of days no issues from operation. eyes were occassionally dry but now hardly use the eye drops. all good so far (1mth since surgery)”

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Posted 13 years ago

“Had surgery done 3 months ago,, now no glasses for reading, computer etc,, great bonus,,, although distance vision and night vision not as good now,, the trade off to No Glasses is well worth it...for job, recreation and general life,,, no glasses is well worth it..still suffer a little with glare and halos, but it it getting better gradually..am i glad i had my eyes done? Yes....would do it again no problem!”

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Posted 13 years ago

“I wish I had laser surgery much earlier. After wearing glasses for most of my life it has been wonderful this summer wearing sunglasses. I can read most things without the need for glasses. I would certainly recommend it to others.”

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Posted 13 years ago

“Best decision i've made. No more worrying about how many contact lenses i have to bring with me when i'm going on a trip, no more glasses. I'd definitely reccomend laser eye surgery to anyone considering it.”

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Posted 13 years ago

Optical Express is rated 4.7 based on 4,219 reviews