Optical Express Reviews

Name: Optical Express
Rating: 4.67

4.7 Rating 4,219 Reviews

95 %

of reviewers recommend Optical Express

Company Reviews

Questions

Metrics

4.7

Based on 4,219 reviews

Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	Greater than 33%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	2.9 out of 5

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Phone:

0800 023 20 20

Email:

customerfeedback@opticalexpress.com

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Optical Express 1 star review on 25th July 2025

This WhatsApp Number +1 (326) 209-0325 Really Assisted Me In Recovery My €172k From Scammers

Optical Express 5 star review on 6th October 2021

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Optical Express 1 star review on 24th September 2021

John Binnie

Optical Express 1 star review on 27th July 2021

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“very good - happy with everything”

Helpful Report

Posted 13 years ago

“OE made the whole procedure very easy and the outcome was much better than expected. The experience was very easy and explained very clearly. The only negative was I had to insist on and a 4 day post opp visit as none were left at the time”

Helpful Report

Posted 13 years ago

“Experience has been good from the initial consulation through to the aftercare post surgery. Staff at Optical Express have been helpful in answering my questions, preparing me for surgery and ensuring I got the right treatment for my eyes. I'm really pleased with the results one month on and look forward to a life without glasses and contact lenses.”

Helpful Report

Posted 13 years ago

“My eyes feell more relaxed and less tired because I can now see well things around me. I did not wear glasses before as often as I should, and couldnt make myself wearing them. Now I dont have to worry about that and neither about putting in contacts. Wearing contacts irritated my eyes. I can now forget about all that. Laser eye surgery made my life easier.”

Helpful Report

Posted 13 years ago

“I didn't have time to think or be nervous because my doctor was very kind and the laser surgery was very quikly. I'm very happy with the results and more I don't have to wear glasses .”

Helpful Report

Posted 13 years ago

“the people working here are really helpful and if I have any question they will answer me with patient. I feel so comfortable after their clear explanation and now eveything is fine except dry eyes and night light.”

Helpful Report

Posted 13 years ago

“I would recommend laser surgery to anyone considering it. I did not expecting it to be a life changing experience because my eyesight was not particularly poor, however it is much more convenient not having to wear glasses and really great to be able to wear non-prescription sunglasses.”

Helpful Report

Posted 13 years ago

“I felt like,i had got my natural eyes back. This surgery has improved my life style a lot too”

Helpful Report

Posted 13 years ago

“It took me a couple of years to finally decide to have laser eye surgery but fter 35 years of wearing glasses and contact lenses it is one of the best decisions I have made. I am now free for about 70% of my day from the need to wear glasses so driving, swimming, hockey, skiing and playing with the children are now much more enjoyable.”

Helpful Report

Posted 13 years ago

“As I needed an enhancement treatement for both eyes and I chose to have one eye done at a time the entire process to date has taken longer than I'd expected. That said, the present results - ten months later - are very satisfactory and the care given throughout has been great !”

Helpful Report

Posted 13 years ago

“It has been a chage in the way I see my life now. Be able to see perfectly and watch sports without glasses is fantastic.”

Helpful Report

Posted 13 years ago

“I was very nervious about the operation, but once I met the staff my mind was put at ease. The surgery was over in a matter of mintues. It was a good decision to get the operation.”

Helpful Report

Posted 13 years ago

“I had laser eye surgery 3 months ago and have just been discharged. My vision is better than anyone expected (close to 20/20) and my glasses are a thing of the past. The cost was slightly more than I expected due to my complex prescription but its definitely worth it for the years I am hopefully going to have without the need for glasses. The actual surgery itself was a bit nerve wracking but actually painless (a little discomfort) but it was literally over in less than 10 mins - its a small price to pay. The staff are always very helpful and I didn't feel they were pushy at all. I'm now trying to recommmend as many friends as I can so they can experience the feeling of no more specs!!”

Helpful Report

Posted 13 years ago

“Would recommend Optical Express for Laser Eye Surgery anytime. An extremely pleasant experience throughout, with optimum results. Aftercare is professional. Many thanks indeed for my new vision.”

Helpful Report

Posted 13 years ago

“it is great to be able to do my make up in any mirror and to swim and be able to see!”

Helpful Report

Posted 13 years ago

“Since having the surgery, the customer care and service provided by Optical Express has been 1st Class. Everything they have stated at the start has been on point! My vision has dramatically improved over the last month, better than wearing glasses, I would recommend Optical express to anyone wanting treatment in the future.”

Helpful Report

Posted 13 years ago

“it was a life changing experince that i havent even expected to be this happy after all thank you very much for optical expess team to helped me too see much better than ever before.”

Helpful Report

Posted 13 years ago

“For a long time I have wanted to have laser eye surgery but could never really afford it or pluck up the courage to do it. After seeing the offer made by optical express and passing the initial tests to have the treatment. The reality of finally getting laser eye surgery was quite daunting. Infact many people were concern for me. After having the treatment I can say that it was well worth it and would recommend anyone wanted to have laser eye surgery to have it done.”

Helpful Report

Posted 13 years ago

“I have found my vision continues to be extremely clear, better than 20/20, so a definite improvement on previous vision. Slight night dryness and daytime glare are being addressed with appropriate drops (and still within the expected healing timeframe). I am assured of further improvements to come and feel the aftercare has been excellent and that I am being well supported through the healing process.”

Helpful Report

Posted 13 years ago

“very good and recommend to my friends with no hesitation.”

Helpful Report

Posted 13 years ago

Optical Express is rated 4.7 based on 4,219 reviews