Optical Express Reviews

Name: Optical Express
Rating: 4.67

4.7 Rating 4,217 Reviews

95 %

of reviewers recommend Optical Express

Company Reviews

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Metrics

4.7

Based on 4,217 reviews

Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	Greater than 38%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	2.9 out of 5

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Phone:

0800 023 20 20

Email:

customerfeedback@opticalexpress.com

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Optical Express 1 star review on 25th July 2025

This WhatsApp Number +1 (326) 209-0325 Really Assisted Me In Recovery My €172k From Scammers

Optical Express 5 star review on 6th October 2021

Suthiwa Jewkes

Optical Express 1 star review on 24th September 2021

John Binnie

Optical Express 1 star review on 27th July 2021

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“really happy with the laser surgery i've had done, now have better then 20:20 vision”

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Posted 13 years ago

“i am very happy with the decision i took of doing my laser surgery, i can do more things now without glasses.”

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Posted 13 years ago

“I am very impressed with the service and care i have received from Optical Express. Overall, it has been a pain free and smooth process from start to finish. I would definitely recommend laser eye surgery to anyone!!”

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Posted 13 years ago

“I would definitely recommend this to anybody who is thinking of having surgery. I was very nervous about the whole thing, but the surgeon and the nurse were so patient and put me at ease. It was painless the whole procedure and it is such an amazing experience to think one day you have to wear glasses and then the next day after surgery you can see everything without your glasses. I am so happy, it has made it easier for me to watch television and its nice to not have to think about my glasses anymore.”

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Posted 13 years ago

“PHENOMENAL!!!!”

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Posted 13 years ago

“After thinking long and hard about eye surgery decided to go for it and havent looked back. Everything was as described by staff or in the brochure and gave step by step details of what to expect. I experienced no pain and only very slight glare and night vision problems. Other than that would recommend the procedure to anyone.”

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Posted 13 years ago

“I was very luckt to be part of OE's Team 21 campaign so had my treatment for free. I was very happy with the level of care I received before during and after my surgery and my new vision is fantastic.”

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Posted 13 years ago

“I have been very satisified with my eye surgery and would advise anyone who is thinking of having it done to do so,I wish I had it done earlier in my life when my eyes started to deteriote. It has been amazing go for it,”

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Posted 13 years ago

“Very pleased with the overall care of optical express, would definatly recomend laser surgery to any one thinking of having it done. It has changed my life no more glasses or contacts. Best thing ive had done. Sorry i hadnt had it done sooner.”

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Posted 13 years ago

“From booking my appointment, to having the treatment and the follow up care Optical Express have exceeded my expectations! With friendly, approachable, caring staff whose aim is to give you the best treatment that suits you and your needs you really can not go wrong; and certainly will not be disappointed. Everything was explained fully and there was no pressure to make a decision on the day of my consultation. I would recommend Optical Express EVERY time and have already been doing so to friends and family! So very grateful for my new lease on life!!”

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Posted 13 years ago

“The only negative of the whole experience was when I arrived home the first 4 hours were more than a little uncomfortable.”

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Posted 13 years ago

“Very pleased with the overall results.”

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Posted 13 years ago

“I am so glad that I chose Optical Express for my eye laser surgery. At first I wasn't too sure about this but all the staffs give me all the information I need thus putting me at ease. It is an amazing feeling to wake up in the morning seeing everything crystal clear and not to worry about wearing contact lens while doing sports and going out at night. This is the best choice I have made in my life.”

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Posted 13 years ago

“no regrets--so much better without glasses!”

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Posted 13 years ago

“very satisfied all the staff are very kind and helpful. Not as expensive as i thought but can you put a price on your eyesight thankyou to all of you.”

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Posted 13 years ago

“i have had a good experience all through my treatment, i am suffering with dry eye, but i suffered with this before my surgery. i have been recommended help for this.”

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Posted 13 years ago

“i cant believe the freedom i now have compared to when i wore glasses! an all round excellent experience and would recommend to anyone considering surgery. thank you all for everything and also the exceptional aftercare.”

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Posted 13 years ago

“i was very well taken care of”

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Posted 13 years ago

“Nothing prepared me for the dramatic transformation in my eyesught - it's the best investment I've ever made.”

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Posted 13 years ago

“After life of very heavy myopia laser surgery has changed my world given amazing feeling of freedom”

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Posted 13 years ago

Optical Express is rated 4.7 based on 4,217 reviews