Optical Express Reviews

Name: Optical Express
Rating: 4.67

4.7 Rating 4,219 Reviews

95 %

of reviewers recommend Optical Express

Company Reviews

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Metrics

4.7

Based on 4,219 reviews

Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	Greater than 33%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	2.9 out of 5

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Phone:

0800 023 20 20

Email:

customerfeedback@opticalexpress.com

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Optical Express 1 star review on 25th July 2025

This WhatsApp Number +1 (326) 209-0325 Really Assisted Me In Recovery My €172k From Scammers

Optical Express 5 star review on 6th October 2021

Suthiwa Jewkes

Optical Express 1 star review on 24th September 2021

John Binnie

Optical Express 1 star review on 27th July 2021

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The initial operation was slightly more discomforting than I was expecting. After 3 hours the eyes began to heal themselves. Since then and more expecially the next day, my life has been completely transformed after wearing contact lenses for 20 years. 3 months on, I don't even think about the operation as having perfect vision has become the norm. First class results from a very professional outfit!”

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Posted 12 years ago

“I am very happy to do surgery .i will recommend optical express to my relatives and friends”

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Posted 12 years ago

“The whole experience was very worthwhile and my life since this is greatly improved, the staff were very helpful and reassuring, and the treatment couldn't have gone better, greatly recommended”

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Posted 12 years ago

“I had Lens Replacement Surgery in January 2011 and I can quite honestly say it was the best thing I have ever done. My eyesight is now better than 20/20 and I have not had to wear glasses since. Everything went smoothly no complications and the Optical Express staff were very professional and helpful. Aftercare has also been exemplary and I would not hesitate to reccomend this procedure to anybody. 100% satisfied.”

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Posted 12 years ago

“Apart from a delayed start to my first appointment every appointment after that has been on time and has run very efficiently. I have experienced great customer service and after care and I am glad I came to optical express to have the laser eye surgery done.”

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Posted 12 years ago

“From my initial consultation through surgery and the after care check ups my experience is on that has improved my day to day life. I would recommend others to have little reservation about going ahead with the replacement lens surgery.”

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Posted 12 years ago

“The surgery was quick without any problems. The aftercare extremely good and very pleased with the results. However, I have noticed that my left eye is not as strong as my right but I hope this will improve by my three monthly visit. Otherwise brillant...”

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Posted 12 years ago

“The whole experience of the surgery was beyond my expectations. No pain, no discomfort and the staff were great fun.”

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Posted 12 years ago

“After years of thinking about surgery I finally went for the plunge as I knew I had a check up pending and needed new glasses anyway (although my prescription was stable). The surgery was quick with only some discomfort experienced during the first 24 hours. My first month has been great and I am very glad I had it done. Aftercare has also been excellent.”

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Posted 12 years ago

“It has been so easy and my vision is better than I could have imagined”

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Posted 12 years ago

“very happy with the level of service and the results”

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Posted 12 years ago

“From start to finish the whole experience was a good one. i found staff and medical staff kind , helpful and very professional. The proceedure was quick and quite painfree (i thought i would have some pain) and i the staff were attentive and caring. Overall i can't say how pleased i am and would recommend the surgery”

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Posted 12 years ago

“My experience was great the staff are really nice so when i was scared they helped me through it. I should have done it sooner. thankyou.”

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Posted 12 years ago

“I have found the staff very reassuring and friendly. The surgery was very quick and satisfactory. The staff put me at ease when I was having the surgery carried out.”

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Posted 12 years ago

“overall experience fantastic - wish i had done this years ago. Staff very friendly and very helpful.”

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Posted 12 years ago

“really looked after”

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Posted 12 years ago

“Overall good experience”

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Posted 12 years ago

“still looking at glare but being looked after”

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Posted 12 years ago

“I'd always been reluctant to have surgery but staff here answered all my questions and provided reassurance. Staff in store and on the helpline have always been very helpful. I was calm and prepared on the day and felt confident after the treatment. I'm really pleased I went ahead with it!”

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Posted 12 years ago

“THE SERVICE COULD NOT HAVE BEEN BETTER. THE SURGEONS EXPERTISE AND ADVICE HAS BEEN EXEMPLARY. THE FOLLOW UP VISITS AND AFTER CARE HAS ALSO BEEN BRILLIANT.”

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Posted 12 years ago

Optical Express is rated 4.7 based on 4,219 reviews