Optical Express Reviews

Name: Optical Express
Rating: 4.67

4.7 Rating 4,216 Reviews

95 %

of reviewers recommend Optical Express

Company Reviews

Questions

Metrics

4.7

Based on 4,216 reviews

Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	Greater than 38%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	2.9 out of 5

Visit Website

Phone:

0800 023 20 20

Email:

customerfeedback@opticalexpress.com

Write Your review

Tell us how Optical Express made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Optical Express 1 star review on 25th July 2025

This WhatsApp Number +1 (326) 209-0325 Really Assisted Me In Recovery My €172k From Scammers

Optical Express 5 star review on 6th October 2021

Suthiwa Jewkes

Optical Express 1 star review on 24th September 2021

John Binnie

Optical Express 1 star review on 27th July 2021

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have been very impressed with the care I have received from the first consultation through to the follow-ups after surgery. Everything has been explained to me very clearly from start to finish. My eyesight has greatly improved for close and distance vision and my middle vision is improving daily. I would recommend it to anyone requiring glasses or contact lenses. Thanks Optical Express!”

Helpful Report

Posted 12 years ago

“Overall I have been thrilled with the service I have received at Optical Express”

Helpful Report

Posted 12 years ago

“Laser eye surgery has been great for me, i am very happy with the outcome and would recommend it to anybody who needs glasses or contact lenses but doesn't get on with them. It has improved my life for the better, i wish i had it done years ago.”

Helpful Report

Posted 12 years ago

“The best thing ive ever done to be honest. Has changed my life. I play tennis alot and it has improved my game. The procedure was incredibly fast I almost couldnt believe it was over so quickly and I could see as soon as I sat up.... amazing.”

Helpful Report

Posted 12 years ago

Helpful Report

Posted 12 years ago

“Regret not having the procedure done years ago. Enjoying the freedom of not wearing glasses.”

Helpful Report

Posted 12 years ago

“The staff are all very friendly and put you at your ease. All the information that I needed to know was provided to me in an easily understandable manner. I saw a clear change in my vision immediately and the next day it was perfect. I would not hesitate to recommend Optical Express to my friends and family.”

Helpful Report

Posted 12 years ago

“At first felt very worried but soon put at ease by staff at White City Harley Street and Lakeside store. Felt calm and confident before and after surgery. Really pleased with after care very well informed by your staff.”

Helpful Report

Posted 12 years ago

“I was very nervous on the day of my surgery. However, the team were so reassuring and so professional that they made it much easier to go through with. The surgery was much quicker than I thought it would be and although I had a bit of discomfort for a few hours after it, my vision has been incredible since. I would recommend it to anyone.”

Helpful Report

Posted 12 years ago

“Having this laser eye surgery has been one of the best decisions i made in my life. If I'm to do it all over again I would and I'm always recomending it to friends and family.”

Helpful Report

Posted 12 years ago

“From start to finish a very good experience, would definately recommend.”

Helpful Report

Posted 12 years ago

“From my initial consultation I have felt at ease. All members of staff have been very caring and happy to explain what to expect. I cannot praise the staff highly enough and the treatment was exceptionally good. Before the treatment I wore vari-focal glasses for reading, TV,working at computer and all other reading/writing. I would not wear them when out but had to remember to have them with me at all times. Very annoying when shopping as I couldn't see the prices, or read menus. Now I do not need glasses for anything and I am delighted with the results. I would certainly have it done again!”

Helpful Report

Posted 12 years ago

“I was very nervous before the procedure and put it off for years, but, I am so glad I finally booked it and I am over the moon as something so simple as wearing normal sunglasses (non prescription) or going swimming with perfect eyesight makes me so happy. Thank you so much!”

Helpful Report

Posted 12 years ago

“Described to me before the process as being "life changing" and I could'nt agree more. The freedom from using glasses has made a bit difference to the enjoyment of hobbies and sports. The whole process from the initial contact with the clinic in Inverness, the treatment in Edinburgh and the follow up consultations back in Inverness was trouble free with staff explaining the process and answering any questions along the way. Very happy that I took the decision to have it done. Thank you.”

Helpful Report

Posted 12 years ago

“Overall I am really pleased that I decided to go ahead with the surgery, it has helped me in my chosen career path which is photography as it is important to see what I am photographing, wearing glasses was sometimes impractical. I wish that I had of had the surgery sooner.”

Helpful Report

Posted 12 years ago

“The operation to aftercare went as expected with great results. I have not experience any discomfort or problems post recover period and my vision is now the same as when i was wearing contact lenses...so very happy.”

Helpful Report

Posted 12 years ago

“The aftercare has been wonderful”

Helpful Report

Posted 12 years ago

“The initial operation was slightly more discomforting than I was expecting. After 3 hours the eyes began to heal themselves. Since then and more expecially the next day, my life has been completely transformed after wearing contact lenses for 20 years. 3 months on, I don't even think about the operation as having perfect vision has become the norm. First class results from a very professional outfit!”

Helpful Report

Posted 12 years ago

“I am very happy to do surgery .i will recommend optical express to my relatives and friends”

Helpful Report

Posted 12 years ago

“The whole experience was very worthwhile and my life since this is greatly improved, the staff were very helpful and reassuring, and the treatment couldn't have gone better, greatly recommended”

Helpful Report

Posted 12 years ago

Optical Express is rated 4.7 based on 4,216 reviews