Optical Express Reviews

Name: Optical Express
Rating: 4.67

4.7 Rating 4,219 Reviews

95 %

of reviewers recommend Optical Express

Company Reviews

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Metrics

4.7

Based on 4,219 reviews

Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	Greater than 33%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	2.9 out of 5

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Phone:

0800 023 20 20

Email:

customerfeedback@opticalexpress.com

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Optical Express 1 star review on 25th July 2025

This WhatsApp Number +1 (326) 209-0325 Really Assisted Me In Recovery My €172k From Scammers

Optical Express 5 star review on 6th October 2021

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Optical Express 1 star review on 24th September 2021

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Optical Express 1 star review on 27th July 2021

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“All staff were polite and courteous. they gave me honest advice on what to expect. After the operation i received professional and attentive care as my eyes improved. After a month my life is already made easierby my improved eyesight.”

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Posted 13 years ago

“Brilliant.”

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Posted 13 years ago

“brilliant”

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Posted 13 years ago

“i had considered laser treatment for a long time but was put off because i knew that i would still need glasses for reading. i finally went ahead with it because i could not see my daughters whilst we were swimming! i am really pleased with the results for my distance vision, it actually seems sharper than before, and it is lovely to be able to go out without glasses on etc. the only downside is i do need glasses at work as i do alot of close work, and it is annoying that i have to put reading glasses on to look at my phone(for texts etc.) but overall i am pleased i finally took the plunge!”

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Posted 13 years ago

“I would be more than happy to recommend others to have laser eye surgery.”

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Posted 13 years ago

“it took a wile to go for it,but it was the best thing that i have done. i would recomend it to everyone who can do it.”

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Posted 13 years ago

“MY VISION IS GREAT, I CAN SEE THINGS CLEARLY. I AM VERY HAPPY WITH THE RESULTS. THANKYOU OPTICAL EXPRESS”

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Posted 13 years ago

“The staf were helpful fro the very beginning, I was so nervous before surgery but they soon put me at ease and most of them had had it done themselves. Would recommend to everyone, go for a consultation at least then decide but it's the best thing I've ever done! No more msising out for me!”

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Posted 13 years ago

“Whilst I had some reservations before having laser surgery, this was short lived.The teams both in Hove and London have been exceptional in terms of their professionalism and friendliness putting me at ease thru the treatment and after care. I highly recommend Optical Express to any one considering Laser Surgery.”

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Posted 13 years ago

“This has been so worth while, from the start communication has been very good. Everyone involved has been excellent with care and advise. Would certainly advise others to have this done.”

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Posted 13 years ago

“When i came for my initial free consultation for Laser eye treatment, my eyes were thoroughly examined, and i was given alot of information”

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Posted 13 years ago

“very pleased with my experience”

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Posted 13 years ago

“I love waking up in the morning and being able to see. I love that i can wear sunglasses and 3D glasses without having to think in the morning to also put in contact lenses.”

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Posted 13 years ago

“wish I'd had it done earlier!”

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Posted 13 years ago

“After several years of deliberation whether or not to have laser eye surgery, I finally had it done and how I wish that I'd had it done sooner. The procedure was surprisingly quick and pain free. The staff were extremely helpful and reassuring. The aftercare has been excellent!! Thankyou so much for giving me a new lease of life!!”

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Posted 13 years ago

“I was nervous at first however the experience was nothing to be worried about at all. I would highly recommend the procedure and thank all at optical express for there help and professionalism”