Optical Express Reviews

Name: Optical Express
Rating: 4.67

4.7 Rating 4,219 Reviews

95 %

of reviewers recommend Optical Express

Company Reviews

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Metrics

4.7

Based on 4,219 reviews

Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	Greater than 33%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	2.9 out of 5

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Phone:

0800 023 20 20

Email:

customerfeedback@opticalexpress.com

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Optical Express 1 star review on 25th July 2025

This WhatsApp Number +1 (326) 209-0325 Really Assisted Me In Recovery My €172k From Scammers

Optical Express 5 star review on 6th October 2021

Suthiwa Jewkes

Optical Express 1 star review on 24th September 2021

John Binnie

Optical Express 1 star review on 27th July 2021

Anonymous

Anonymous // 01/01/2019

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“The after care has been exceptional and its nice to know that if I have any concerns I can bee seen by a specialist at short notice and know I will be properly looked after.”

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Posted 13 years ago

“The results have been fantastic, the first couple of days are the worst, with the consideration and care you have to give but everyday life was back to normal after a week with work. From having this I do not see why people wait about and consider this. The staff are friendly and helpful, and I never felt left in the dark about anything during my treatment or aftercare.”

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Posted 13 years ago

“Despite the initial hick up with the Laser breakingdown on my appointment.. The operattion was fairly tramatic, but thats 7 minutes in a life time. My eyes recovered quickly, It took about 3 days fopr my eyes to get used not having glasses and I could see 100%. It took a month to get out of the habbit of going to take my glasses off before getting in the shower!! I have recomended to everyone who asked, that they should "just do it" Laser surgery changes your life for the better.”

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Posted 13 years ago

“I am really please with the results after my surgery.”

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Posted 13 years ago

“My experience has been first class. Staff have been very helpful and I can't thank them enough for the quality of life I now have”

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Posted 13 years ago

“would do all over again if necessary”

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Posted 13 years ago

“My laser eye surgery was very straight forward, not painful at all and I would recommend it to anyone wanting it done.”

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Posted 13 years ago

“Ongoing care has been exceptional.”

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Posted 13 years ago

“It has been amazing, i am very happy with the service i have recieved during and after surgery. i was recommended by several friends thathave already had the procedure. I am so glad that i have had this done.”

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Posted 13 years ago

“great, enjoying life not havent to worry about glasses or putting contracts in no more”

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Posted 13 years ago

“very happy and satisfied with my experience at optical express.”

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Posted 13 years ago

“very happy, very helpfull and would recomend!”

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Posted 13 years ago

“eyesight is a blurred due to healing of eyes but improving all the time due to the great staff.”

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Posted 13 years ago

“I had LASIK Standard, and it has been superb. I can now see 2 lines better than 20/20 with ease, and could probably go smaller if the chart did!! The staff are superb, and have been helpful from screening to the post op care. If you are considering it, get it done! You won't regret it.”

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Posted 13 years ago

“During the consultation period everything was explained to me thoroughly., the healing times, the times where I could feel discomfort or pain and how to minimise the discomfort.This helped during the post op time as I understood what to expect.”

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Posted 13 years ago

“Excellent service , friendly and helpful staff. Amazing post laser surgery results.”

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Posted 13 years ago

“I am glad that i have laser eye surgery, it has improved my quality of life greatly. I just wish that i could have had Lasik in both my eyes as this was the best and less painful treatment. But 22 days on i am very happy with how my right eye is improving everyday and my left eye has been perfect from day one of the surgery. Thank you all very much.”

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Posted 13 years ago

“I didn't have time to think or be nervous because my doctor was very kind and the laser surgery was very quikly. I'm very happy with the results and more I don't have to wear glasses .”

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Posted 13 years ago

“The Staff have all been fastastic and really helpful. I have had very little troubles with my eyes and my vision is now fantastic. It really makes a difference not having to wear glasses or contacts every day. the only negative is that my eyes were bruised and blood shot for nearly 2weeks after the surgury, no one mentioned that this would be the case till after the surgury. I was also told it shouldnt be an issue going the short journy home by myself. I did have a friend meet me in the end and im glad i did as within 15min after surgury i couldnt keep my eyes open and i was in a lot of discomfort. so i think its important to stress why someone should have a friend or relitive to take them home. overall no real complaints and i love my new eyes!!!”

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Posted 13 years ago

“the people working here are really helpful and if I have any question they will answer me with patient. I feel so comfortable after their clear explanation and now eveything is fine except dry eyes and night light.”

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Posted 13 years ago

Optical Express is rated 4.7 based on 4,219 reviews