Optical Express Reviews

Name: Optical Express
Rating: 4.67

4.7 Rating 4,222 Reviews

95 %

of reviewers recommend Optical Express

Company Reviews

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Metrics

4.7

Based on 4,222 reviews

Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	Greater than 28%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	2.9 out of 5

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Phone:

0800 023 20 20

Email:

customerfeedback@opticalexpress.com

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Optical Express 1 star review on 25th July 2025

This WhatsApp Number +1 (326) 209-0325 Really Assisted Me In Recovery My €172k From Scammers

Optical Express 5 star review on 6th October 2021

Suthiwa Jewkes

Optical Express 1 star review on 24th September 2021

John Binnie

Optical Express 1 star review on 27th July 2021

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“From the initial consultation to the final appointment and discharge all the staff have been very friendly and professional. I have been put completely at ease during the whole process and couldn't recommend Optical Express highly enough.”

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Posted 13 years ago

“I'm surprised and impressed with how much effort Optical Express puts into patients' aftercare. Since surgery I've been seen every few weeks so they can keep an eye on my dry eye symptoms. I was under the impression I would have a one week, one month then a six month post op but obviously I've been back much more than this; it feels comforting to know that they have your best interests at heart and are not in any rush to discharge you.”

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Posted 13 years ago

“tHE STAF ARE VERY FRIENDLY AND MAKE YOU FEEL VERY RELAXED”

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Posted 13 years ago

“The after care has been exceptional and its nice to know that if I have any concerns I can bee seen by a specialist at short notice and know I will be properly looked after.”

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Posted 13 years ago

“The results have been fantastic, the first couple of days are the worst, with the consideration and care you have to give but everyday life was back to normal after a week with work. From having this I do not see why people wait about and consider this. The staff are friendly and helpful, and I never felt left in the dark about anything during my treatment or aftercare.”

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Posted 13 years ago

“Despite the initial hick up with the Laser breakingdown on my appointment.. The operattion was fairly tramatic, but thats 7 minutes in a life time. My eyes recovered quickly, It took about 3 days fopr my eyes to get used not having glasses and I could see 100%. It took a month to get out of the habbit of going to take my glasses off before getting in the shower!! I have recomended to everyone who asked, that they should "just do it" Laser surgery changes your life for the better.”

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Posted 13 years ago

“I am really please with the results after my surgery.”

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Posted 13 years ago

“My experience has been first class. Staff have been very helpful and I can't thank them enough for the quality of life I now have”

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Posted 13 years ago

“would do all over again if necessary”

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Posted 13 years ago

“My laser eye surgery was very straight forward, not painful at all and I would recommend it to anyone wanting it done.”

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Posted 13 years ago

“Ongoing care has been exceptional.”

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Posted 13 years ago

“It has been amazing, i am very happy with the service i have recieved during and after surgery. i was recommended by several friends thathave already had the procedure. I am so glad that i have had this done.”

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Posted 13 years ago

“great, enjoying life not havent to worry about glasses or putting contracts in no more”

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Posted 13 years ago

“very happy and satisfied with my experience at optical express.”

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Posted 13 years ago

“very happy, very helpfull and would recomend!”

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Posted 13 years ago

“eyesight is a blurred due to healing of eyes but improving all the time due to the great staff.”

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Posted 13 years ago

“I had LASIK Standard, and it has been superb. I can now see 2 lines better than 20/20 with ease, and could probably go smaller if the chart did!! The staff are superb, and have been helpful from screening to the post op care. If you are considering it, get it done! You won't regret it.”

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Posted 13 years ago

“During the consultation period everything was explained to me thoroughly., the healing times, the times where I could feel discomfort or pain and how to minimise the discomfort.This helped during the post op time as I understood what to expect.”

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Posted 13 years ago

“Excellent service , friendly and helpful staff. Amazing post laser surgery results.”

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Posted 13 years ago

“I am glad that i have laser eye surgery, it has improved my quality of life greatly. I just wish that i could have had Lasik in both my eyes as this was the best and less painful treatment. But 22 days on i am very happy with how my right eye is improving everyday and my left eye has been perfect from day one of the surgery. Thank you all very much.”

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Posted 13 years ago

Optical Express is rated 4.7 based on 4,222 reviews