Optical Express Reviews

Name: Optical Express
Rating: 4.67

4.7 Rating 4,219 Reviews

95 %

of reviewers recommend Optical Express

Company Reviews

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Metrics

4.7

Based on 4,219 reviews

Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	Greater than 33%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	2.9 out of 5

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Phone:

0800 023 20 20

Email:

customerfeedback@opticalexpress.com

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Optical Express 1 star review on 25th July 2025

This WhatsApp Number +1 (326) 209-0325 Really Assisted Me In Recovery My €172k From Scammers

Optical Express 5 star review on 6th October 2021

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Optical Express 1 star review on 24th September 2021

John Binnie

Optical Express 1 star review on 27th July 2021

Anonymous

Anonymous // 01/01/2019

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“so far everything has been excellent all the staff and aftercare are great, surgery very sucessful. thank you”

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Posted 13 years ago

“My eyes feell more relaxed and less tired because I can now see well things around me. I did not wear glasses before as often as I should, and couldnt make myself wearing them. Now I dont have to worry about that and neither about putting in contacts. Wearing contacts irritated my eyes. I can now forget about all that. Laser eye surgery made my life easier.”

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Posted 13 years ago

“I have enjoyed the customer service, confidence in the products and more than anything the results of the laser eye surgery. Other than a few minor niggles which I am confident will clear up this has been one of the best decisions I've ever made!!”

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Posted 13 years ago

“everything was ok im happy:)”

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Posted 13 years ago

“definately worth it”

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Posted 13 years ago

“I cannot thank all the staff enough. The whole experience has been great. The OP itself was over far quicker than I expected.”

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Posted 13 years ago

“Although I found the first day after surgery quite painful, the irritation had worn off after 24 hours. Even before then, though, I could tell that my eyesight was perfect. I still occasionally find myself trying to adjust non-existent glasses! I can now go out in the rain and go swimming with my kids and still see where I am going. I have recommended the surgery to everyone who has asked me about it - a little discomfort at the start is well worth it!”

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Posted 13 years ago

“THE WHOLE EXPERIANCE WAS EASY AND PAINLESS.”

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Posted 13 years ago

“After needing glasses for most of my life I thought that there was no point getting my eyes fixed at 36 years old. How wrong could I of been. The smile that randomley reaches across my face every time I touch my face and there are no specs there. Or first thing in the morning not having to reach for my specs. Getting out of the shower and no steamy windows! Like i said, sweet deal.”

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Posted 13 years ago

“After waring contatct lenses and glasses for 20 years,I'd considered lazor surgery for several years but had always been afraid to go through with the procedure. I wish i had done it sooner, the procedure was quick and easy and more or less pain free, I was amazed as i walwed out of the store - the results were instant.”

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Posted 13 years ago

“Its just great to get up in the morning and to be able to see without the need for reaching for my spectacles!”

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Posted 13 years ago

“Great customer service and results.”

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Posted 13 years ago

“My laser surery was done swifltly and I was looked after well . the after care has been good and I haev been given lenses and drops as required to help in the meantime i have been offerd for my glasses to be tweekd as an interim measure and altogether very helpful. altogether very good. I have been given extremely good attnetion throughout and have been given extra lenses and drops as needed. very satisfied . The optician in parrticular was most reassuring.”

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Posted 13 years ago

“Do not be afraid....do it, its worth it.”

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Posted 13 years ago

“i had laser eye surgery 4 years ago and i was over the moon, anyone who wears glasses will no there is no better experiance then not having to wear them. after 4 years my eye sight got wore and i need a enhancement. i was a bit dissapointed that i needed further surgery however optcal express was brilliant and was able to arrange the treatment and i can now see again perfectly. they have been brilliant and very supportive through out.”

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Posted 13 years ago

“It has made day to day living much more easier, I no longer have to worry about when to take my contacts out or if I have my glasses on me. It is great to wake up and rather than scramble for my glasses, I am able to see from the get-go. The surgery has really been a dream come true.”

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Posted 13 years ago

“Happy over all with my vision. Had quite a high prescription and have experienced dry eyes but other that that very happy with the outcome.”

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Posted 13 years ago

“From the initial consultation to the final appointment and discharge all the staff have been very friendly and professional. I have been put completely at ease during the whole process and couldn't recommend Optical Express highly enough.”

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Posted 13 years ago

“I'm surprised and impressed with how much effort Optical Express puts into patients' aftercare. Since surgery I've been seen every few weeks so they can keep an eye on my dry eye symptoms. I was under the impression I would have a one week, one month then a six month post op but obviously I've been back much more than this; it feels comforting to know that they have your best interests at heart and are not in any rush to discharge you.”

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Posted 13 years ago

“tHE STAF ARE VERY FRIENDLY AND MAKE YOU FEEL VERY RELAXED”

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Posted 13 years ago

Optical Express is rated 4.7 based on 4,219 reviews