Optical Express Reviews

Name: Optical Express
Rating: 4.67

4.7 Rating 4,217 Reviews

95 %

of reviewers recommend Optical Express

Company Reviews

Questions

Metrics

4.7

Based on 4,217 reviews

Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	Greater than 38%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	2.9 out of 5

Visit Website

Phone:

0800 023 20 20

Email:

customerfeedback@opticalexpress.com

Write Your review

Tell us how Optical Express made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Optical Express 1 star review on 25th July 2025

This WhatsApp Number +1 (326) 209-0325 Really Assisted Me In Recovery My €172k From Scammers

Optical Express 5 star review on 6th October 2021

Suthiwa Jewkes

Optical Express 1 star review on 24th September 2021

John Binnie

Optical Express 1 star review on 27th July 2021

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“well recommended should have done this years ago-thanks”

Helpful Report

Posted 13 years ago

“My care ,so far, as been excellent and I am extremely pleased with the progress since surgery, and my life as changed since the procedure.I am now able to play sports I had previously had to give up and the inconvienence of being a glasses wearer is now gone forever. Thanks Optical Express.”

Helpful Report

Posted 13 years ago

“The staff were very good”

Helpful Report

Posted 13 years ago

“friendly staff, very helpful”

Helpful Report

Posted 13 years ago

“my overall experience has been aamzing. The customer service i received in and out of the shop was amazing i was made feel valuable. The actual procedure is better than i ever imagined and will impact my life for a long time. So thankyou for all the support i received throughout.I have also recomended the surgery to everybody i know.”

Helpful Report

Posted 13 years ago

“the op was scary if i thought about it but was painless and easy the discomfort after was gone the next day, it the best thing i have done wish id have done it years ago”

Helpful Report

Posted 13 years ago

“the best thing I could have had done. the surgery was painless though the couple of days after were very painful but this stopped completely after 2-3 days. I think it would be good to advise people that there will be pain after for a couple of days and that your vision will be blurry as that did scary me a little. at the time I thought it was the worst thing I could have done but you soon forget this once the pain stops and your vision improves and you no longer have to wear glasses / contacts. would highly recommend having this done. thank you”

Helpful Report

Posted 13 years ago

“My experiance having this surgery is amazing the staff here are very friendly and made me feel at ease on the day well looked after and the after care too .. have recommened a few friends for this one has already booked up for surgery.. VERY SATISIFIED”

Helpful Report

Posted 13 years ago

“I am so glad that I decided to have the LASIK surgery. It is so much easier being free of my glasses and never 'got on' with contacts. The staff have all been extremely helpful and I would definitely recommend Optical Express to other people considering LASIK.”

Helpful Report

Posted 13 years ago

“All very good.Been great. Thankyou”

Helpful Report

Posted 13 years ago

“very proffessiom”

Helpful Report

Posted 13 years ago

“I was a little aprehensive about the treatment to start, but after knowing a number of different people who had been through the treatment I felt hopeful. The day of the procedure I was very surprised at how quick and effortless the procedure seemed to be. Now a month later there is some slight difference to my left and right eye, but on the whole I am satisfied and pleased to know that, if needed, I can have have this redone in one eye.”

Helpful Report

Posted 13 years ago

“All around a fantactic experience with optical express! Great results with my vision to date. Optical express staff have supported me throughout my journey to date and i believe they will continue to do so with as high of standards. Would recommend to anyone to receive this treatment. Life changing!”

Helpful Report

Posted 13 years ago

“I am very happy with my surgery. Staff was very friendly and profesional. I did not have any trouble at all, felt secure all the time. Now my vision is perfect and I can finally enjoy my life fully. I would recommend optical express to everyone. The best decision I have ever made!”

Helpful Report

Posted 13 years ago

“Very happy with the result and care from staff. Sorry i didnt do it years ago.”

Helpful Report

Posted 13 years ago

“exciting and rewarding the staff are friendly and most helpful”

Helpful Report

Posted 13 years ago

“I was told the procedure would be 'life changing' and I thought that comment to be over the top but YES it has been life changing for me-fabulous!”

Helpful Report

Posted 13 years ago

“I am now 6 four months after my surgery, and have found it a wondeful feeling not having to rely upon glasses. The whole experiance has been fantastic, the staff from the start have been great. If anyone has doubt about having this done do not hesitate the benifit is brilliant and pain free”

Helpful Report

Posted 13 years ago

“The surgery itself was really quick and barely even uncomfortable. Recovery was also very fast, although a lot of discomfort for a few hours post-surgery this quickly settled down (in the same day) so that I was pretty much back to normal by the next day. The vision correction is phenomenal, I doubt that my vision was ever this good naturally and I have needed glasses since I was 12.”

Helpful Report

Posted 13 years ago

“I was very nervous at first about laser treatment but I was tired of wearing contact lenses. It was causing me much pain with dryness and sorness so I decided to go for it. It's one the best things I've done in my life. I can believe my vision- It absoluetly marvellous. I recommend to everyone who wears contacts lenses. The laser treatment has been money well worth spent.”

Helpful Report

Posted 13 years ago

Optical Express is rated 4.7 based on 4,217 reviews