Optical Express Reviews

Name: Optical Express
Rating: 4.67

4.7 Rating 4,220 Reviews

95 %

of reviewers recommend Optical Express

Company Reviews

Questions

Metrics

4.7

Based on 4,220 reviews

Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	Greater than 33%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	2.9 out of 5

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Phone:

0800 023 20 20

Email:

customerfeedback@opticalexpress.com

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“the people working here are really helpful and if I have any question they will answer me with patient. I feel so comfortable after their clear explanation and now eveything is fine except dry eyes and night light.”

Helpful Report

Posted 13 years ago

“Extremely helpful staff on every occasion I have visited. Surgery a little scary but they put you at ease. Vision brilliant, after care great. Recomend to anyone”

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Posted 13 years ago

“Surgery went very smoothly, and was constantly reassured along the way. After a few very uncomfortable days the protective lenses were removed, and then an immediate difference was felt. From then on my vision has got better and better, and I am very satisfied with the outcome!!”

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Posted 13 years ago

“I can see distant things with ridiculous clarity”

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Posted 13 years ago

“I had regressed 1 point and now my eye is perfect again”

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Posted 13 years ago

“quick affective and satisfying treatment, once I overcame the initial discomfort.”

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Posted 13 years ago

“I am a man in my late forties, and I have worn glasses, since I was about 11 years of age, so doing my hobbies work and social life I was very aware of needing glasses or contacts to correct my vision. The decision to have this lasder treatment as been one of the best decisions I have done in my life, and all my friends have noticed the difference. I wished I had it sooner!....It has improved the quality of my life, and the benefits to my vision as well as my wallet as been noticeable, I would reccomend the treatment at this company to anybody!.......”

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Posted 13 years ago

“Indeed, I suferd from the glasses for many years but now , I felt something is completely different. Actually I can see everything. Thanks alot for the doctor and the staff.”

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Posted 13 years ago

“The whole thing has been worth it and has improved my lifestyle. I have recommended it to a family member who will be getting the procedure done soon.”

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Posted 13 years ago

“It's weird how quickly one forgets one's vision wasn't always as perfect. It's only the times I automatically reach out for the glasses to then remember there's no need for them.”

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Posted 13 years ago

“Being free from glasses and contacts is great. Sports in particular are much more enjoyable.”

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Posted 13 years ago

“having laser eye surgery has made a big difference to my life! i can see! i now have better than perfect vision and im very happy! the staff are amazing and very informative. the staff and surgeon during my surgey were very supportive as i was such a wimp! lol Thank you all!”

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Posted 13 years ago

“I''ve had a fantastic experience with optical express. They answered all my questions and concerns before surgery. the surgery was quick and painless and the aftercare is fantastic as well. I feel more confident without having to wear glasses and I hated contact lenses, so laser eye surgery has been well worth it and it feels great to go out and not have to wear glasses.”

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Posted 13 years ago

“Surprisingly simple and problem free, though a bit more expensive than I would have liked”

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Posted 13 years ago

“extremely satisfied with the service from start to the point i am at now, excellent service with friendly and very helpfull staff. wish i had had my sirgery sooner!!!”

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Posted 13 years ago

“the experience has been, by and large, very satisfying. despite some discomfort in the few hours that immediately followed the surgery and some slight inflammation in my left eye in the week that followed, i experienced almost no concerns and the support offered by Optical Express staff was always reassuring. However, the red marks/ visible bruising did take longer to clear away than anticipated (I was assured that they would be gone within the first two weeks, although they actually took just over a month to clear away). my vision is now excellent and my quality of life has subsequently improved; overall I have no regrets about opting for this procedure or for choosing Optical Express.”

Helpful Report

Posted 13 years ago

“i was unsure as to whether laser eye surgery was for me, but after having the consulation i felt that i was in safe hands. the procedure itself was much more pleasant and comfortable than i thought it would be, the surgeon was excellent, he made me feel very calm and relaxed. after the treatment i was very satisfied with the care that i received. i have recommended this procedure and would definitely do it again, although i am relatively young i feel that this has made me feel much more confident and i will now be able to go travelling and experience everything with perfect eyesight!”

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Posted 13 years ago

“i was always a little worried about having laser surgery but optical express could not have made the experience any more satisfying. i sincerly wish i had heard of them years earlier so that i could have had the treatment before, but now that i have had the laser surgery i am thrilled it is like a new lease of life. no more contact lenses or smudgy glasses, just brilliant! thank you to all at optical express.”

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Posted 13 years ago

“I would totally recommend using Optical Express to everyone cnsidering Laser eye surgery. The clinic at Bluewater has provided a first class service that you would expect to find in a top London clinc. The staff have been fantastic, with amazing aftercare and support. the prodecure was extremely quick and easy. It is the best purchase I have ever made as I now have better then perfect vision (20-15).”

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Posted 13 years ago

“Few things need to be considered when you have laser eye treatment, do you have the money, time and then the effort to look after yourself afer treatment??. Laser eye enables you to have the freedom without glasses and if you dislike wearing contact len s due to dry eyes.”

Helpful Report

Posted 13 years ago

Optical Express is rated 4.7 based on 4,220 reviews