Optical Express Reviews

4.7 Rating 4,219 Reviews

95 %

of reviewers recommend Optical Express

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4.7

Based on 4,219 reviews

Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	Greater than 33%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	2.9 out of 5

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0800 023 20 20

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customerfeedback@opticalexpress.com

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Optical Express 1 star review on 25th July 2025

This WhatsApp Number +1 (326) 209-0325 Really Assisted Me In Recovery My €172k From Scammers

Optical Express 5 star review on 6th October 2021

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Optical Express 1 star review on 24th September 2021

John Binnie

Optical Express 1 star review on 27th July 2021

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I thought for a long time about whether or not to have laser surgery and wish now that I had done it long ago. I was surprised at how easy and pain free the procedure was. The staff were all very kind and helpful and explained everything fully at all times.I would recommend laser surgery to anyone.”

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Posted 12 years ago

“\N”

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Posted 12 years ago

“To be able to finally see without the aid of glasses is a miracle after 30 years. I am able to life a more independent life without having to worry about glasses dropping. Simple day to day task are much more simpler e.g playing and running around with your children, going to the cinema watch a 3D movie, sports...etc”

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Posted 12 years ago

“couldnt have been treated any better .”

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Posted 12 years ago

“LIFE CHANGING - SHOULD HAVE DONE IT YEARS AGO”

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Posted 12 years ago

“Staff have always been polite and ready to answer my questions with detail when necessary.”

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Posted 12 years ago

“Was quite concerned when eyesight worsened considerably less than two years after corrective surgery. However I was reassured that this was quite normal in some cases and was offered corrective surgery as a top up. This was carried out and I am pleased with the outcome.”

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Posted 12 years ago

“I'm very happy to did the surgery, don't need to wear my contact lenses anymore!Always coming to Optical Express very happy, because the staff are give an excellent service and they are lovely!They know them job perfect and looks like they are happy what they are doing!The best service you could get is in here!!!!”

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Posted 12 years ago

“Changed my life, the ability to be able to see when I wake up is amazing”

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Posted 12 years ago

“Everyone was very helpfull”

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Posted 12 years ago

“I have had a very good experience, always been greeted by helpful and friendly staff and I can't believe how much more positive I now feel. It has made a really big difference to me.”

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Posted 12 years ago

“excellent care. surgery didn't hurt at all but the anticipation beforehand was worse. I would suggest that you re-assure patients that there's nothing to worry about and it doesn't hurt which nobody told me but I now tell anyone I recommend it to.”

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Posted 12 years ago

“I was very nervous to start, but with the help of staff and fellow patients (now 'eye buddies') I was able to have my second eye done with excitement. I love to be able to make my way around now in all aspects of my life without glasses.”

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Posted 12 years ago

“Completely changed my life. Being able to wake up and see without having to wear glasses or contacts lenses is truly remarkable. I still sometimes think that I need to take my contacts lenses out, and then i remember, that I never have to wear them again! Thanks so much.”

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Posted 12 years ago

“Overall its been remarkable easy and no discomfort or pain and everything has been explained”

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Posted 12 years ago

“I am very happy with my expericence and with my "new eyes". I only wish more people would have surgery instead of being scared of the word "surgery" and thinking they are going to go blind. Although it was painful for the first 48 hours and I had to take good care of my eyes for a while. The whole process was surprisingly quick. People appear to be misinformed and all think there is a small chance they may go blind. It's such a shame as it's keeping many people from fully enjoying life without the constraints of glasses or contact lenses. The staff were very helpfull and I could drop in at any moment if i had any worries. By the way i have 20/20 vision plus two now. Thanks optical express!”

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Posted 12 years ago

“It was something I was scared about doing - but after speaking with the staff I was very happy to go ahead with the surgery and now I am so so pleased with the results, and wish I had done it sooner. I would definatly recommend this to anybody considering laser eye surgery”

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Posted 12 years ago

“A few years ago I had braces fitted which cost much more and took a year or pain, discomfort, regular appointments, not to mention teeth removed and the cosmetic disadvantage.I will wear a retainer forever. By comparison, this cost less, was much quicker, easier, and gave instant results.”

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Posted 12 years ago

“I was very nervous and worried and had been thinking about laser eye surgery for about 3 years. On the day of the surgery I was shaking, the staff were friendly and tried to re-assure me. In the surgery I did find it uncomfortable but not painfull, it was a strange feeling. After surgery my eyes were extremely red but I could see better almost straight away. The redness did not clear up for a few week but this was purely cosmetic. Now my eyes are brilliant and I would do it again in a minute to be able not to wear glasses again. Thank Optical Express!!”

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Posted 12 years ago

“i would to this again tomorrow”

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Posted 12 years ago

Optical Express is rated 4.7 based on 4,219 reviews