Optical Express Reviews

Name: Optical Express
Rating: 4.67

4.7 Rating 4,219 Reviews

95 %

of reviewers recommend Optical Express

Company Reviews

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Metrics

4.7

Based on 4,219 reviews

Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	Greater than 33%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	2.9 out of 5

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0800 023 20 20

Email:

customerfeedback@opticalexpress.com

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Optical Express 1 star review on 25th July 2025

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Optical Express 5 star review on 6th October 2021

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Optical Express 1 star review on 24th September 2021

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Optical Express 1 star review on 27th July 2021

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“the staff were very friendly from the front door to the operating room. the surgery itself was very quick and pain free! worth every minute and penny. i was nervous before the operation but the staff are friendly and the surgeon answered all questions i had before i went into the operating room!”

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Posted 12 years ago

“very apprehensive beforehand but everyone of the staff everystep of the way were really good.When i experienced a small problem they were very kind and helpful.I would recomend it to anyone thanks for all you have done.”

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Posted 12 years ago

“very helpful staff from beginning to end very reassuring in the operation after care excellent would reccomment to others.”

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Posted 12 years ago

“I had a minor complication post-surgery and it has been very rapidly and effectively dealt with. All staff have been attentive and kept me well informed. The corrective treatment was thoroughly explained and the post-treatment care has been exemplary.”

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Posted 12 years ago

“Although I was tentative at first, the staff soon put me at ease. They explained the entire procedure to me and explained all available options to me. They were attentive and kind when I was nervous pre-op. Operation went better than expected and very happy with outcome. I've encouraged friends and family to follow in my footsteps!”

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Posted 12 years ago

“Totally satisfied with the pre and post appointments including day of surgery.”

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Posted 12 years ago

“Really pleased wiuth the end result and very pleased i made the decision to go for it and all the staff at optical express were very reassuring and were able to answer any questions i had.”

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Posted 12 years ago

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Posted 12 years ago

“very happy with the whole process”

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Posted 12 years ago

“I have been very satisfied with the whole process from start to finish. The staff on the day of my surgery where fantastic they were so very helpful and kind and caring and put my mind at ease. The aftercare has been fantastic and the staff have been very helpful.”

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Posted 12 years ago

“The best thing i have done, by doing the surgery. It has changed the way I feel about myself and how confertable i now feel with my eyes and vision.”

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Posted 12 years ago

“The surgery was very quick and painless, all the staff were lovely and supportive. The only problems I had was not being able to open my eyes properly after the surgery and then feeling a stinging sensation for about 4 hours directly after the surgery. However this was worth it for my now perfect vison. The check ups following have been usefull to track my progress.”

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Posted 12 years ago

“it has made my life so much better, great difference in vision and has built my confidence”

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Posted 12 years ago

“i highly rate”

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Posted 12 years ago

“I was nervous to start with, after meeting the staff, I was at ease, the procedure went so well, the aftercare was well provide, again thank you....”

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Posted 12 years ago

“My op days were good experiences with reassurance from staff and good customer care. Follow up care was excellent by doctors/opticians. I felt any concerns were listened to and acted upon by contacting the professor when there was a concern..My only negative comment would be that in Southampton I have nearly always had to wait for my appointment and on one occasion over an hour with very little apology. However today has been fine.”

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Posted 12 years ago

“Apart from about 3 hours of quite significant discomfort after the surgery everything else about the process was problem free. My eyesight settled down vey quickly and was better than 20:20 within a week. I've just been skiing 3 months later and it was so great not to have to mess around with lenses etc.”

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Posted 12 years ago

“I had a consulation in Glasgow, my treatment in Edinburgh and my check up in Aberdeen. As we are from Shetland, Optical Express were very accomodating and planned my partner & I's treatment around when we would be on the mainland. I was quite nervous, especially since I already have Duene's Syndrome (a muscle deformaty) in one of my eyes, but they were very reassuring. But as soon as I got in the chair to get my treatment I was fine. I never felt a thing. Afterwards, our eyes were uncomfortable. But after a couple of hours sleeping and using the drops they provided, we woke up and could already see a difference. The next day our eyes were better than they've even been which was shown in our check-ups. 3 months on, we are delighted with the results and are still impressed with the service we receieved. We would recommend them to anyone. It's the best money we've ever spent.”

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Posted 12 years ago

“was very professional , girls who put you in the chair at surgery were very nice and calming . However I did get an infection day of surgery ,so that was scary - but was fully checked over given drops without preservatives and kept coming back for checks .glad I had the surgery done .”

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Posted 12 years ago

“I am very very satisfied”

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Posted 12 years ago

Optical Express is rated 4.7 based on 4,219 reviews