Optical Express Reviews

Name: Optical Express
Rating: 4.67

4.7 Rating 4,219 Reviews

95 %

of reviewers recommend Optical Express

Company Reviews

Questions

Metrics

4.7

Based on 4,219 reviews

Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	Greater than 33%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	2.9 out of 5

Visit Website

Phone:

0800 023 20 20

Email:

customerfeedback@opticalexpress.com

Write Your review

Tell us how Optical Express made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Optical Express 1 star review on 25th July 2025

This WhatsApp Number +1 (326) 209-0325 Really Assisted Me In Recovery My €172k From Scammers

Optical Express 5 star review on 6th October 2021

Suthiwa Jewkes

Optical Express 1 star review on 24th September 2021

John Binnie

Optical Express 1 star review on 27th July 2021

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My consultant answered all my questions and was very reassuring.”

Helpful Report

Posted 12 years ago

“very happy I had the surgery done, apart from slight discomfort with dry eyes everything has been perfect so far. :)”

Helpful Report

Posted 12 years ago

“I cannot thank Optical Express enough, the whole experience was incredible. I was told at every stage what was going on, the staff were kind and patient. The surgery was NOT painful and the after care is very comprehensive. If anyone hates wearing glasses as much as I did then I would highly recommend a visit to Optical Express Katie Russell”

Helpful Report

Posted 12 years ago

“Extremely pleased with outcome of surgery, I would definitely have the surgery again. Would recommend to friends and wish that I had the surgery sooner.”

Helpful Report

Posted 12 years ago

“Should have gone ahead with surgery years ago definitely improved my quality of life.”

Helpful Report

Posted 12 years ago

“Excellent customer service, resulted in excellent vision - highly recommended”

Helpful Report

Posted 12 years ago

“The operation was painless and I was talked through every aspect and reassured throughout. After the operation, a couple of hours later, as the pain killers wore off, I did feel very uncomfortable but at this point I was home laying in bed and trying to sleep. When I woke up the next morning I tentatively opened my eyes, applied the drops and noticed my eye sight was now perfect. Such a strange feeling to be able to see everything without glasses. After returning home from my 24 hour check up I desided to test out my sight by driving to the shops, no problems at all. My eyesight is now better than 20/20 and im delighted with the results.”

Helpful Report

Posted 12 years ago

“very happy with service and results to date”

Helpful Report

Posted 12 years ago

“It has been a fantastic procedure i am pleased with the results and advice or recomend anyone to do it if they have the funds, it automatically changes your lifestyle as your vison becomes better.”

Helpful Report

Posted 12 years ago

“I had very poor vision before undergoing the surgery - I haven't even thought about my glasses for over a month now!”

Helpful Report

Posted 12 years ago

“Laser surgery delivered even more than I could have hoped for - better than 20:20 vision in both eyes.”

Helpful Report

Posted 12 years ago

“Staff very knowledgable and friendly, on day of surgery no pain at all, only mild discomfort felt, follow up appointments, questions answered to my satisfaction.”

Helpful Report

Posted 12 years ago

“I wish i had been for a consultation earlier, and had the surgery done years ago. I cannot praise the staff highly enough. Pre surgery I had all my questions answered, and on the day I felt comfortable and reassured. Have been recommending it to everyone!”

Helpful Report

Posted 12 years ago

“from laser treatment to after care i have been treated very well looking after my needs and wishes. the level of care is outstanding. thank you.”

Helpful Report

Posted 12 years ago

“If it keeps like this for the next 20 - 30 years,I will be more than satisfied.”

Helpful Report

Posted 12 years ago

“My eyesight is excellent now, I can see properly for the first time in over 30 years. It has made a huge difference to me. The procedure was very quick with only a slight amount of discomfort. Apart from some dryness in the first few weeks, my eyes are fine now. I would definitely recommend this procedure to anyone.”

Helpful Report

Posted 12 years ago

“The surgery has changed my life. I don't suffer from dry and red eyes any more and I am able to use a computer much longer than before.”

Helpful Report

Posted 12 years ago

“Would recommend to anyone very pleased with the results good value for money, really nice and friendly staff in Aberdeen and Edinburgh.”

Helpful Report

Posted 12 years ago

“had some reservations, but everything went much better than expected. the level of after care made me feel at ease and everything was easy.”

Helpful Report

Posted 12 years ago

“My experience has been excellent and I can't recommend Optical Express or its staff highly enough. On the day I didn't have time to get nervous as the procedure itself was over so quickly and completely painless. My eyes were uncomfortable for a few hours afterwards (dry and sensitive to light) but this passed within a day or so and I now have perfect vision for the first time in my life. I would do it again without hesitation. Thank you Optical Express.”

Helpful Report

Posted 12 years ago

Optical Express is rated 4.7 based on 4,219 reviews