Optical Express Reviews

Name: Optical Express
Rating: 4.68

4.7 Rating 4,214 Reviews

95 %

of reviewers recommend Optical Express

Company Reviews

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Metrics

4.7

Based on 4,214 reviews

Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	Greater than 38%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	2.9 out of 5

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0800 023 20 20

Email:

customerfeedback@opticalexpress.com

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Optical Express 5 star review on 6th October 2021

Suthiwa Jewkes

Optical Express 1 star review on 24th September 2021

John Binnie

Optical Express 1 star review on 27th July 2021

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Laser eye surgery has enabled me to do so much more e.g. swimming etc without having to worry about the hassle of contacts. I would definitely recommend it.”

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Posted 12 years ago

“I hated walking around with glasses, so often didnt wear them. Thanks to Optical Express and the laser treament I can go around identifying people and with out glasses.”

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Posted 12 years ago

“I had Lasik Wavefront Interlase surgery and have been very satisfied with the results so far. Post operation I only suffered slight discomfort and eyes watering for a couple of hours. I did have red marks on the whites of my eyes for about 10 days, however this did not effect vision in any way. I was impressed by a quick recovery rate and to date have had no major problems or issues. I have had a positive experience of the treatment and I would recommend this type of surgery.”

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Posted 12 years ago

“Laser eye surgery was something that I've planned to have for ages and finally could afford to do it. It was quicker than it was supposed to be. After having surgery straight away couldn't open eyes due to watering but got some eye drops to open my eyes so I could get to the car. It wasn't painful, there is nothing to worry about. Today my vision is 20/20 and that means the world to me as I'm active physically so now I can do whatever I want without wearing contact lenses especially when I swim, do headstand or play badminton. I would reccommend it to everyone as it really upgraded my lifestyle and especially in first week I experienced freedom from not wearing glassess or contacts anymore;)”

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Posted 12 years ago

“im very happy with my eyes now not having to wear glasses or contacts is gr8t its much better no messing around i can just wake up and see wish i had done this years ago”

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Posted 12 years ago

“my experience are really good and very satisfied with the treatment and service.”

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Posted 12 years ago

“on the day i was extrememly nervous and had to wait a while before my surgery was done but once in the laser room, the procedure itself took no more than around 10 minutes and that included preparation time. i went straight home to bed after the procedure and i felt mild to moderate discomfort for around 2 hours after but once that wore off i felt well enough to get out of bed and the next morning i was up and about as normal. Not wearing glasses is very liberating, i would recommend this procedure to anyone.”

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Posted 12 years ago

“Life without glasses is incredible. I'm at my 6 week point and there is still tiny corrections to happen naturally, but its amazing being able to see without glasses.”

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Posted 12 years ago

“excellent start to finish”

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Posted 12 years ago

“It was a big decision to go ahead with the treatment but it turned out to be 100% the right thing to do. Not having to wear glasses or contact lenses has made a big difference in my day-to-day life and my vision is better than 20/20 without them.”

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Posted 12 years ago

“when i had glasses i couldnt see the difference between shampoo and conditioners in the shower. little things that people who dont wear glasses wont understand, for example putting on make up, snorkelling or being able to walk in the rain without the need for windscreen wipers attached to your glasses. glasses also change the way eyes look, my eyes now look larger and i look forwards instead of towards the ground.”

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Posted 12 years ago

“Before all time had to keep searchiing and looking for my glasses and then would start my daily routine and now i do not have to worry about and just carry on doing my work as all normal people do.”

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Posted 12 years ago

“My overall experience has been very good. The surgery was painfree and simple, no after effects at all. My vision was improved immediately. I have had some problems with ghosting but am assured that is just dryness and will disappear in time. I am disappointed with your appointment system. My reminder texts have always been at a different time to that booked!!”

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Posted 12 years ago

“I found the whole process, from initial consultation to the actual procedure very easy. I thought that all the tests carried out were very thorough and the fact that more tests were done just prior to the op really gave me comfort. My surgeon was very informative and gave me confidence. Follow up appointments were all carried out very efficiently and I was given more lubricating drops and an ointment to help the dryness - especially at night. I would recommend the procedure to anyone and in fact my daughter is now going to have a consultation now that I have been the guinea pig.”

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Posted 12 years ago

“Very good experience all round - if you take the advice given. Ask as many questions as you can!”

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Posted 12 years ago

“The whole experience has been great from start to finish. The after care is great and all the staff have been very friendly.”

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Posted 12 years ago

“THE SURGERY I FOUND TO BE QUITE STRESSFUL, AND THE RECOVERY PERIOD OF ABOUT 12 HOURS AFRER WAS UNCOMFORTABLE. HOWEVER THE FOLLOWING DAY MY VISION WAS CLEAR AND IT WAS LIKE SEEING IN HD. I LOVE NOT NEEDEDING MY GLASSES AND NOT HAVEING A RED LINE ON THE BVRIDGE OF MY NOSE. gREAT SERVICES AND COMPETITIVE PRICE :)”

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Posted 12 years ago

“Very good, I was 10 minutes late but they still help me and I could have my eye check”

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Posted 12 years ago

“i admit that i was a bit worry , before the surgery but then after the surgery i was even more worry , but now i feel lot more better .... and i think it s well worth it ,and i m truly so happy .....the staff was amazing , they help me all the way .. they give me all the advice that i can wish for...and i m glad that i did it! and i defenetly recommend it to my friend and family .....etc anywhere ! thank you”

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Posted 12 years ago

“Life after surgery has been life changing, it is a miracle treatment and after care has been super. many thanks”

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Posted 12 years ago

Optical Express is rated 4.7 based on 4,214 reviews