Optical Express Reviews

Name: Optical Express
Rating: 4.68

4.7 Rating 4,214 Reviews

95 %

of reviewers recommend Optical Express

Company Reviews

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Metrics

4.7

Based on 4,214 reviews

Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	Greater than 38%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	2.9 out of 5

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Phone:

0800 023 20 20

Email:

customerfeedback@opticalexpress.com

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Optical Express 5 star review on 6th October 2021

Suthiwa Jewkes

Optical Express 1 star review on 24th September 2021

John Binnie

Optical Express 1 star review on 27th July 2021

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I am very happy I have had eye laser surgery. I had a longer than expected lead in time due to dry eyes but once I had it done I have not looked back it is amazing to wake up in the morning and be able to see and not to have to worry about contact lenses or glassess anymore. If you are thinking about having it done and you are able to make sure you do it, the procedure is quick and painless!”

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Posted 12 years ago

“I'm extremely pleased that I can see without contact lenses or glasses. I can have nights out and visit friends without worrying about contact lens cases or solution, a great relief.”

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Posted 12 years ago

“I would like to thank laser surgery for giving me my youth back”

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Posted 12 years ago

“had been trying for years to have laser surgery with other companys,none of them said it was possible or worth doing,so happy iI walked in to optical express.Would of had this done years ago if I knew it was possible for optical express to carry out this wonderful treatment.”

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Posted 12 years ago

“On the whole my laser surgery experience has been good. Would recommend Optical Express. I don't think I properly prepared for the actual surgery and found it a little more disconcerting than I expected. The discomfort in the first 12 hours after the surgery was high. Scratchy eyes that felt tender but within 24 - 48 hours my eyes felt back to normal and vision was good. After care has been great.”

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Posted 12 years ago

“My eyes have been brilliant and the surgery itself, although a little uncomfortable, did not hurt at all. I would do it again but I think I'd have liked a bit more warning about how bad they could feel after surgery. I felt like I had soap and grit in them for about 7 hours, had I of been prepared for that it wouldn't have been so bad. HOWEVER, I would do it again as it's great to wake in the morning and be able to see without searching for my glasses or having sore eyes from having my overnight contacts in.”

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Posted 12 years ago

“if you suitable just do it disconfort for few days after treatment then, be amazed”

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Posted 12 years ago

“I am really happy with my eyesight after surgery last month. I used to wear monthly (keep in) lenses so have not really noticed too much change in my regular routine but I used to HATE wearing glasses. Now I don't have to worry about that anymore.”

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Posted 12 years ago

“I am very satisfied with the result of the surgery. It was a bit scary to do it and painfull afterwards, but worth doing. I am now feeling like I have never had glasses in my life. It is great.”

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Posted 12 years ago

“I was very nervouse about the procedure, however everyone was very reassuring. It was extremely painful the day of the operation, but calmed down in the evening. I went back to Optical Express many times after the procedure for reassurance. I was made to feel very welcome and I was reassured by the staff. They did not mind me making extrra appointments, which I was very grateful about.”

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Posted 12 years ago

“Quick service, professional, provided with extra eye drops, reassured. Currently pleased with the experience and would/have recommended to family and colleagues.”

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Posted 12 years ago

“I had my procedure on the 21 December 2012, everything went very well. the staff at Shaftesbury Lane are excellent. They explained everything thoroughly, very friendly and look after you throughout the whole process. The aftercare has been very good. I am very pleased with the whole process and wish I had done it sooner. The only downside is the waiting, however they do warn you before hand so be prepared.”

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Posted 12 years ago

“This was my second surgery, and it is a painful experience, however the surgeon took on board the difficulties with haze that I experienced and cleaned my eyes, which has made everything much clearer and has transformed my sight. I have also had some dry eyes, but have been treated well and now am benefitting from this experience, now having minimal dryness. after only 3 months, I am extremely pleased, and glad I have gone through with this. I have fed back before and raised that there should be a bit more information provided about what can happen, in a clearer way from the assistants.”

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Posted 12 years ago

“During the first two days it was very uncomfortable, better after 3 days, had problems with seeing a PC screen for two weeks better now still a few halos around car lights at night but my vision is much better now. The staff at the store were very friendly and made the experience better for me. Hopefully my vision will keep improving.”

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Posted 12 years ago

“Such a simple procedure that has given me complete freedom from glasses and contact lenses! Staff have been brilliant and I will recommend Optical Express to anyone!”

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Posted 12 years ago

“First of all i was very nervous but after i had the procedure done i was pleased with it after a few days when my sight began to improve”

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Posted 12 years ago

“Slightly nervous at first, but the surgery wasn't completely painless, fast and quite surreal. My eyes are still healing slightly, but I am very happy with the results. I would definitely recommend getting treatment with Optical Express to friends and family.”

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Posted 12 years ago

“Great simple slick experience. The surgery was amazingly simple and the discomfort after was very limited. I have had some difficulty due to the level of astigmatism, but I would happily have a retreatment to enhance the vision further. Overall I am very satisfied.”

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Posted 12 years ago

“I was v nervous about laser eye surgery, it was painless and the result was very good and I did not have to worry as much as I did and I would certainly reccomendto family and friends”

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Posted 12 years ago

“After a few hours discomfort on the evening of the surgery the whole process has been fantastic. My eyesight,whilst not yet perfect,is well on the way to being as good as my glasses prior to treatment. Still a bit of healing to go which will hopefully help.”

Helpful Report

Posted 12 years ago

Optical Express is rated 4.7 based on 4,214 reviews