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ororowear.com Reviews

4.2 Rating 3,117 Reviews
78 %
of reviewers recommend ororowear.com
4.2
Based on 3,117 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
96%
Accurate And Undamaged Orders
95%
Customer Service
Communication Channels
Email, Live Chat, Telephone
Queries Resolved In
6 - 12 Hours
Customer Service
4.1 out of 5
Returns & Refunds
Returns Process
Could Be Better

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ororowear.com 5 star review on 23rd June 2026
Janice W
ororowear.com 5 star review on 23rd June 2026
Janice W
ororowear.com 5 star review on 15th June 2026
Ashleigh F
ororowear.com 5 star review on 15th June 2026
Ashleigh F
ororowear.com 5 star review on 15th June 2026
Ashleigh F
ororowear.com 5 star review on 15th June 2026
Ashleigh F
ororowear.com 5 star review on 15th June 2026
Ashleigh F
426
Anonymous
Anonymous  // 01/01/2019
With aged parents living in a state with cold winters, I love shopping for them on the Ororo site!
Helpful Report
Posted 1 year ago
Great Product but the heating coils keep breaking every two to three years. Because of that I now own two non-functional ones and one that works. I know they have a 3-year warranty, but who keeps receipts that long. It's almost like the heating system has planned obsolesents built in. I also recommend that the design would have an inside brest pocket. Again, great product, but the heating system needs to be more reliable. Keep your receipts.
Helpful Report
Posted 1 year ago
Hi Edward, thank you for your review. I am sorry to know there is something wrong with your heating coils. To submit a warranty claim, you can just provide the order number. Our customer service representative will reach out to you soon to collect more information and provide further assistance.
Posted 1 year ago
You just sent an email hours ago that you sent the jacket was on the way? What am I supposed to review?
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Posted 1 year ago
Hi Laurie, thank you for your review. And I apologize for asking for a review before delivery. Our customer service representative has contacted you to collect more information and provide further assistance.
Posted 1 year ago
They took care of a warranty issue promptly.
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Posted 1 year ago
Hard to navigate the website
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Posted 1 year ago
Hi Marthina, I am sorry for the poor shopping experience. Thank you for your feedback and we will forward your feedback to our team for further improvements. Please feel free to contact us at support@ororowear.com if you need any assistance.
Posted 1 year ago
I as amazed at how quickly I received my jacket. I will recommend you to my friends.
Helpful Report
Posted 1 year ago
I haven't seen the product yet and I have been told it is a great product. My major issue is there are way way too many emails being sent to me. I just ordered some vests on Wednesday and I have received over a dozen emails. Just sending me a confirmation and then a shipment one is more than enough. I get more than enough emails so I don't need so many reminders.
Helpful Report
Posted 1 year ago
Got a fleece vest for both me and my wife. Very much like both but especially one for my wife who's always cold. Vests are easy to adjust and like the initial boost mode to get them warm. Using for walking the dog and going to dog competition events (agility and barn hunt), though my wife may well also use around the house during the winter. And a big shout out for their excellent customer support. One vest was just missing the USB charging cable and they were prompt is sending a new cable and charger, after first asking me if there was anything else missing, which was taking that extra step in service.
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Posted 1 year ago
I can't stop myself from buy every type of apparel. Now I got all my family and friends buying Ororo wear.
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Posted 1 year ago
Amazing company! All of the products are great!
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Posted 1 year ago
Quality looks fine. To warm to use it. I'm glad that I ordered it a size larger than I normally wear. Normally a 2x ordered a 3x and I would not want it any smaller.
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Posted 1 year ago
I love Ororo products!! I just purchased 2 vests and I have had a fleece jacket for 2 years. There was an issue with my address at check out and customer support promptly fixed the problem and shipped to the proper address.
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Posted 1 year ago
Scarf is very nice like all of our Ororo purchases.
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Posted 1 year ago
Life changing apparel. Quick shipping. High quality. I would recommend to everyone
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Posted 1 year ago
The fit was great. Good fabric. Enough room to put over a sweatshirt. I’m anxious to try the heating elements.
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Posted 1 year ago
Love ororo products! I actually received the wrong size and they already shipped me a new one!
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Posted 1 year ago
Like my best so wanted to try jacket.
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Posted 1 year ago
Asking me to review a product before I have received it is just stupid. When I receive the products and use them I might be willing to review it.
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Posted 1 year ago
Great vest but no Battery how's that work
Helpful Report
Posted 1 year ago
Absolutely love the vests. Can't live without them. Was shocked to find out after ordering that my vest was shipping directly from China -- so who knows when it will be here because there were no expectations set ahead of time. Makes me wonder if I should have ordered from one of their other retail partners so I'd get it in a timely fashion.
Helpful Report
Posted 1 year ago
Hi there, sorry for the poor shopping experience. We ship our orders from different distribution centers in the United States, Canada, China, Europe, or Australia based on the inventory and the buyers' location so they can get it at the earliest. In general, the package will arrive in 3-5 business days. Please email us at support@ororowear.com if you need any further assistance.
Posted 1 year ago
ororowear.com is rated 4.2 based on 3,117 reviews