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Ottawa Flowers Inc. Reviews

4.3 Rating 836 Reviews

81 %

of reviewers recommend Ottawa Flowers Inc.

Company Reviews

Product Reviews

4.3

Based on 836 reviews


Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 81%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

Visit Website

Phone:

613 737-5555

Email:

info@ottawaflowers.com

Location:

3-2000 Thurston Drive
Ottawa
K1G 4K7

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Ottawa Flowers Inc. 5 star review on 29th March 2024

Ottawa Flowers Inc. 5 star review on 12th March 2024

Ottawa Flowers Inc. 5 star review on 24th February 2024

Ottawa Flowers Inc. 5 star review on 24th February 2024

Ottawa Flowers Inc. 5 star review on 16th February 2024

Ottawa Flowers Inc. 5 star review on 13th February 2024

Ottawa Flowers Inc. 5 star review on 13th February 2024

104

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The middle picture is what was advertised thru Ottawa Flowers and what I THOUGHT that I had purchased for my Daughter for Mother's Day. The other pictures are what she actually recieved complete with: dead/wilted Daisies, a rotten Kiwi fruit, 2 lemons (???) 4 apples and 2 oranges...looking NOTHING at all like the advertised picture! Completely shameful false advertising! Shame on you!!!!!”

Posted 3 years ago

“The middle picture is what was advertised (Fresh Fruit and Flower Basket) and what I THOUGHT I had purchased for my Daughter for Mother's Day from Ottawa Flowers. The rest of the pictures are of what she actual recieved including: wilted/dead Daisies, a rotten Kiwi, 2 lemons(???) 4 apples and 2 oranges...disgraceful false advertising!!!”

Posted 3 years ago

“Ordered flowers for a friends birthday.. Didn’t get what I ordered ... complained.. they never called me back .. I sent pics and an email .. i dont think they used 1 same flower as the one i ordered .. so disappointed.. and I’m sure the arrangement they sent wasn’t worth the same either”

Posted 3 years ago

“I did not receive what I ordered at all. The flowers weren’t in the right vase and there was no card. The flowers in the arrangement weren’t as promised at all. Overall will not order from here again.”

Posted 4 years ago

“I've ordered from this company twice. Both times, particular the last have been terrible experiences. The first time, despite providing all contact information, they put my order on hold without contacting me. When i called them up, they said it was to "verify payment". They then made the delivery late at night, when i had paid a premium to have it delivered at a certain time. The second time I ordered, two days ago, was for a death anniversary. They contacted me a day after the delivery date, and said they didn't have the flowers i ordered. I responded and accepted the alternative (cheaper) flower. At 2PM the day after the delivery date - they cancelled the order for no reason, again without contacting me. Incredibly slow, cheap and unprofessional - especially considering the importance of this date to me and my family.”

Posted 4 years ago

“I ordered 12 roses same day on Feb 14 at 2:00pm for my wife. I had called at 5:00pm to see if they have been delivered yet and was told they would have it delivered by 9:00pm. I was doing this as a surprise for my wife. Unfortunately the surprise was ruined when I had to notify her to keep an eye out for the delivery because she had not received anything by 10:00pm. My wife is pregnant and goes to bed early but out of convenience she had to stay up for the delivery. At 11:45pm she got a call from the delivery guy saying she would receive it in 15 mins. This now makes my order which I paid “same day” order fees for. Invalid. She received the flowers and they were in terrible shape and smelt extremely strong cigarettes. This is very unprofessional, and unacceptable. This smell made her sick, especially due to her pregnancy she can not be around cigarettes at all. The roses I ordered actually died within 2 days of receiving aswell. I am extremely disappointed. I believe I deserve a full refund for this order as it was unprofessional, unsanitary and dissatisfying. I had the worst experience ordering from Ottawa Flowers and would never recommend it for anyone.”

Posted 4 years ago

“The flowers I ordered didn’t arrive. I ordered them and requested they be delivered before 4pm on Valentine’s Day and they weren’t delivered. I didn’t receive any confirmation or any phone calls saying it couldn’t be delivered or it would be delayed. My first experience ordering here was fine but this time was not what I wanted at all. Would not recommend.”

Posted 4 years ago

“I am really disappointed , I placed my order four days ago to be delivered today before noon, yet until 2PM the delivery status is still on progress . I've tried unsuccessfully all the phone numbers posted on the website contacts to speak to a representative . for more than 8 times I called I always found an automatic message , I even wrote an email 3 hours ago and I am still waiting for an answer or update .”

Posted 4 years ago

Hi Jean, Unfortunately we were closed yesterday for the Civic Holiday so that is why you never got a response to your phone calls. We have sent the order today with an upgrade. You should have been notified when you placed the order that we were not going to be able to deliver on Monday. We sincerely apologize for this. Ottawa Flowers

Posted 4 years ago

“I have used Ottawa Flowers before and they never failed, but this Mother's Day they failed me spectacularly. I received an email saying "Last Chance for Guaranteed Mothers Day Delivery" so I ordered immediately spending around $250 and requested before 4 pm delivery spending the extra to make sure my mother and grandmother get their flowers promptly. I was excited! I told my father in Ottawa (I'm in Vancouver) don't worry they shoukd be there before 4 pm. Then 5 oclock rolled by. I inquired and the dispatch gave me the drivers cell number. He complained that he had to go here and there and it would be a couple hours. Both my father and I were furious!!! The delay meant they missed their reservation. After dinner and a visit to my grandmother at her assisted living facility (empty handed) they arrived home. Still nothing. The delivery arrived at 9:30 pm!!! Five and a half hours past what I paid for!!! Dont tell me "Last Chance..." and then squeeze me in at tge end of the day ESPECIALLY when you took my money for expedited service which I then relayed! Complete EMBARASSING Nightmare. The flowers were beautiful though when my Father got out of bed and delivered to my grandmother at 11:00 pm.”

Posted 4 years ago

Hi Scott, After looking into the issue we found that the driver that had your order was overwhelmed by the Mother's Day volume and failed to deliver on time as you requested. We apologize for this and have issued a $19.21 refund for your delivery fee $17 + tax Once again, accept our sincere apology for not being able to deliver on time. Ottawa Flowers Inc.

Posted 4 years ago

“Doesn't matter how many times I choose deliver B4 4pm, the flowers always arrive much later. I will not use Ottawa Flowers anymore.”

Posted 4 years ago

“The birthday bouquet I received from Ottawa Flowers Inc. was a total disappointment. The flowers were of poor quality, some being dry and broken. The arrangement lacked visual appeal, merely a clump of flowers put together. Hopefully, my son will look to another florist for my future bouquets.”

Posted 4 years ago

“Very disappointed with the flowers I received for my birthday. They were of poor quality, some were dry and others were faded. The arrangement consisted of a bunch of flowers just clumped together without any visual appeal. It actually looked like what one would get from a corner-store. I will be asking my son to no longer buy my bouquets from Ottawa Flowers.”

Posted 4 years ago

“Very disappointed. I placed an order. They didn't include the item I paid extra for. And they won't give me a refund!!!! DO NOT RECOMMEND!!!”

Posted 4 years ago

“The roses were wilted and turning brown around the edges of the pedals when they arrived Tuesday at my work. Terrible quality. I'm so disappointed. It was for our 31st wedding anniversary.”

Posted 5 years ago

“Worst company I’ve ever dealt with. Made me change my order twice. Delivered order late ( on second day where it was supposed to arrive on my sister’s birthday) balloon burst on the way, sent the wrong chocolate not the one i ordered, and the the plant that arrived was dying and looked nothing like the one i ordered on the website. I complained and your quality assurance met with GM and decided to send a new plant with 2 balloons and we waited for 3 days and nobody showed up. I emailed you twice for a refund and nobody replied. What kind of service is this???! Honestly the worst company ever terrible quality and very poor customer service. I am still asking for a full refund for the rubbish you sent”

Posted 5 years ago

“Poor customer service. Delivery was two days late and company made no effort to contact until late afternoon of the day after delivery was due. They then did not deliver within the two hour window promised when they did get round to delivering. There are lots of other options for flower delivery in Ottawa- I would strongly recommend going elsewhere if you want reliable good customer service.”

Posted 5 years ago

“One of the worst vendors I’ve ever dealt with. Three straight years of problems. Well three strikes, you’re out.”

Posted 5 years ago

“The delivery service is terrible! You called me here in BC at 6:30am waking me after a very late night, maybe check where you are calling before dialing the number.”

Posted 5 years ago

Dear Shelley, our sincerest apologies for the call so early. Drivers, at times, call recipients ahead of time to ensure someone is home yet confirm address, and with so many different area codes in north America, they clearly overlooked that it may be BC, thus, different time zone. Furthermore, if your phone number was provided versus that of the recipient, would have further resulted in us calling you versus the recipient directly. That being said, would like to offer you a free delivery on your next order as our apology for the early morning call. Your team at Ottawa Flowers Inc.

Posted 5 years ago

“Very bad experience this week with the Thurston outlet. Received an email an hour after ordering online saying that my order was "On Hold" without any specific reason. Called them right away and had to leave a message. No one ever called me back to fix the problem. I had to call them again around 5:00 PM after they missed the delivery time. Finally fixed the problem with them (wrong expiry date for my credit card). The bad news then was that it was too late for them for deivery (it was 6:00 PM) and that their driver already left. I had to arrange for a Uber driver to pick and deliver the flowers to my wife. Poor customer surface when I called (it felt like if they were not caring about the situation). Poor internet site. I went online to their survey link to complain but once the form was completed, I had an error message and lost all information. Went then on their Contact Us link and was automatically prompted to start a chat with one of their operators. Which I did... but after waiting 5 minutes, no one ever answered me back at the other end. Very dissapointed by the service and the lack of caring of the teams.”

Posted 5 years ago

Edouard, We are sorry to hear there was issues with your order getting delivered on time, our drivers is done each day at 4pm but we usually have access to one on stand by, we would like to offer you free delivery and an upgrade on your next order with us. Please call us directly 613-737-5555 x 200 or x 201 we would be happy to help you with your future floral deliveries.

Posted 5 years ago

“The flowers I sent to my mother started to die the day after she received them. This has been the second time this has happened, it also happened when I sent her flowers for mother’s day. I am extremely disappointed and upset that this has occurred.”

Ottawa Flowers Inc. 1 star review on 1st December 2018

Posted 5 years ago

Mayanna, sorry to hear you had a few issues with your order. If my memory serves correct we sent a Christmas arrangement for you as a replacement. Please feel free to call directly at 613-737-5555 x 200 or x201 and we can offer you an upgrade and free delivery on your next order. Ottawa Flowers

Posted 5 years ago

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Ottawa Flowers Inc. is rated 4.3 based on 836 reviews