Outback Equipment Reviews

Name: Outback Equipment
Address: 1 Murdoch Cct, Acacia Ridge, Queensland
Rating: 4.28

4.3 Rating 7,155 Reviews

81 %

of reviewers recommend Outback Equipment

About Outback Equipment:

Outback Equipment was born from a couple of mates with a big idea and an even bigger love for the outdoors. What started in the back of a garage quickly moved to a warehouse corner and now, over 10 years later, we’re running our own full-scale warehouse and showroom storefront in Acacia Ridge, Brisbane.

We kicked off with a fascination for light bars, but it didn’t take long to realise there was a lot more gear to get excited about. Outback Equipment has since grown into one of the largest online ranges of 4x4, camping, marine, and caravanning accessories in Australia. Driven by our customers’ passion for exploring the great outdoors, we’ve expanded our space, our range, and our mission.

Whether you're planning a weekend beach trip or the big lap around Oz, getting prepped can feel like a mission. We're here to make it simple. From expert guides and part finders to trusted advice and helpful customer service, we’re your starting point for any off-grid adventure.

We only stock gear we’d use ourselves. From brands like Aussie Traveller, MSA, CampBoss, BLA, Hardkorr, Superior Engineering, Tuff Terrain and Outback Explorer. With over 250 brands on our shelves and growing, we’re proud to support fellow adventurers at every stage of their journey.

We’re 100% Aussie-owned and operated, with our Brisbane showroom open 6 days a week. Swing by Acacia Ridge Monday to Friday (8am–5pm) or Saturday (8am–1pm), or call us on 1300 854 185 to chat about your next trip.

Gear up. Get out.

Visit Website

Phone:

1300854185

Email:

marketing@outbackequipment.com.au

Location:

1 Murdoch Cct,
Acacia Ridge
Queensland
4110

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Outback Equipment 5 star review on 25th October 2025

516

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“After sales service very slow to poor with regards to some sort of resolution in regards to faulty purchase a month ago even though I contacted them asap. Still waiting.”

Helpful Report

Posted 1 year ago

Hi. Very sorry the faulty product is causing you an issue. The team are working as fast as possible, with the supplier, to resolve this. We will have this sorted for you just as quickly as we can. Appreciate your patience.

Posted 1 year ago

“poor communication, ignoring me, no refund, lying when goods were posted.”

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Posted 1 year ago

“I needed to cancel my order as my travel plans had changed and I would not be able to pick the order up. Even though our back equipment had not dispatched my order they refused to cancel the order. I would be extremely reluctant to ever purchase from outback equipment again and I have told many of my friends and acquaintances about my experience. Very unhappy”

Helpful Report

Posted 1 year ago

Thank you for providing your feedback and we are sorry to hear that your experience was not to your expectation.

Posted 1 year ago

“Still waiting, been over 3 months now, one of the worst companies I've ever delt with.”

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Posted 1 year ago

Hi Graham. So sorry for the issue with one of your orders. I can see many orders have been sent to you in the past few months and appreciate you being a loyal customer. So sorry we have not been able to supply this product and it looks like our team have now refunded that for you. If there is anything outstanding please do reach back out.

Posted 1 year ago

“Terrible service, I’ve order twice from you guys and the waiting times are ridiculous for delivery’s. Also I’ve had to chance up my own tracking number every time I order because you guys do not provide them without asking for them. You estimated times for delivers chart it’s just not correct one bit. It was a estimate of 6 days for me to revived my package. It has been over 14 days and had only just received a tracking number the other day after I had actually ask for them.”

Helpful Report

Posted 1 year ago

Hi Bailey. We understand your disappointment. It’s important to us that our customers are more than satisfied but we let you down with these orders. We will keep working on speeding up delivery times for all our orders and keeping customers informed along the way. Thanks for your patience. It is appreciated.

Posted 1 year ago

“Poor performance, bought items instock only to be told there not, took over 2 weeks to get instock items, paid extra for express, even after the wait no offer to refund the extra for express, poor communcation nothing done till comments to online fourms. At this stage would recommend everyone to avoid”

Helpful Report

Posted 1 year ago

“Jockey wheel not accuraely described. It was not a 'standard' size so it was not fit for the purpose purchased. They would not give me a refund, offered store credit. Apparently their terms and conditions do not need to meet ACCC guidelines. Too hard to get 20kg unit back.”

Helpful Report

Posted 1 year ago

We are very proud of our commitment to all guidelines including the ACCC. The specific details of each situation are reviewed to determine the possible outcomes for customers accordingly. We are sorry you did not get the resolution you had hoped for.

Posted 1 year ago

“Didn’t ship items for multiple business days despite paying their extravagant express shipping price, upon contacting them, customer service was disgusting. Never again!!!”

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Posted 1 year ago

Thank you for bringing this to our attention. We’re sorry you had a bad experience. We’ll strive to do better.

Posted 1 year ago

“The product did not fit my vehicle as it stated it would on the website. This was a few weeks ago and have still not resolved the issue.”

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Posted 1 year ago

Hi Jake. I can see our team are working with you on this. They will have it resolved asap. So sorry about the delay.

Posted 1 year ago

“Worst refund policy ever. You buy a product that doesn't end up meeting your needs due to undisclosed manufacturer information and get told only credit refund when I only purchased from you cause you guys had it in stock.”

Helpful Report

Posted 1 year ago

Thank you for posting a review and we are sorry to hear that your experience was not to your expectation. We will pass on your feedback to the manufacturer around the additional details you were expecting to be included with the item.

Posted 1 year ago

“Hopeless. Ordered Redarc tow pro, took them 3 weeks to tell me they didn't have stock. Went to my local repco shop and had it the next day. Complete joke, will never use them again. There is no shortage of this stock.”

Helpful Report

Posted 1 year ago

Hi Aaron. Very sorry we were unable to get the stock on this occasion. There are times when we have stock and others don't, and visa versa. Glad to hear your local store could help you out with this. We do hope to see you again in the future. Appreciate you taking the time to let us know your frustration. Apologies once again.

Posted 1 year ago

“Ordered a yellow lanolin brand manual pressure spray which arrived broken. Was informed that this was referred back to the manufacturer for replacement. It is over a month later and haven’t heard a thing. DO NOT BUY A LANOLIN brand manual pump sprayer!!!”

Helpful Report

Posted 1 year ago

“Received a product that was faulty. Emailed them and kept getting passed on to someone else before someone tried to say there was nothing wrong with it. Got in touch with the manufacturer and they agreed they were faulty and sent a new set without any issues.”

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Posted 1 year ago

Sorry to have let you down on this occasion Chris. We have updated our processes and appreciate your feedback.

Posted 1 year ago

“I got the quick connect trye deflators, used them 4 days later on my car for the first time, they broke and let all the air put of my tyres”

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Posted 1 year ago

“I was told I would be contacted that day a week later and I’m still waiting”

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Posted 1 year ago

“If an item is not in stock , this should be mentioned when ordering or on the website , so we know before hand . I order an item 3 weeks ago for my Easter trip and now I’m told it will not be delivered to after Easter .”

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Posted 1 year ago

“I checked three times with the staff at Outback Equipment when my order was going to be delivered as I was going away and they didn’t know what had been delivered from Kaon in this computer age of tracking deliveries. Even one day before I was going away they couldn’t work out that it was too late to make the delivery. So disappointed in the companies staff training as have had no problems with Bunnings, BCF, Myer. David Jones, Qantas, Amazon or Catch. Don’t know if it was delivered as I’m holiday”

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Posted 1 year ago

“Received 1 item and then never received the other well over a month called 3 times to sort it out then never received shipping information or updates to when item was arriving or much of an apology or anything, and yes checked all junk folders and inbox”

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Posted 1 year ago

“Part did not work when it arrived It's been 13 days since we contacted Outback Equipment for a refund. Have heard nothing. Not a great experience.”

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Posted 1 year ago

“I haven't seen this product yet? Has it been dispatched? Let me know hiw tontrack it down? Thanks Glenn”

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Posted 1 year ago

Outback Equipment is rated 4.3 based on 7,155 reviews